Medical laboratory Quest Diagnostics North Broad Street

Medical laboratory Quest Diagnostics North Broad Street, 227 N Broad St, Philadelphia, PA 19107, United States: 68 reviews of users and employees, detailed information about the address, opening hours, location on the map, attendance, photos, menus, phone number and a huge amount of other detailed and useful information
Medical laboratory Quest Diagnostics North Broad Street
Address: 227 N Broad St, Philadelphia, PA 19107, United States
Phone number: +1 215-567-0287

Location on the map

Reviews

Jason Elliott
I was nervous about going to this facility because of the ratings. However, my visit couldn’t have been better. I’m nervous giving blood and they were sympathetic. I arrived to find a gentleman taking my temperature. I had already checked in online, so he asked me to take a seat. I was then called up and told their computer system was down so it would take a bit longer. They took my information and told me to go to a room and would be with me soon. About 10 minutes later the employee apologized and started the procedure. She was completely nice and the stick barely hurt. The office and rooms were clean and orderly and after I was done they all wished me a Happy New Year. Even though their system was down, they did not skip a beat in taking my blood. I could not have had a better experience.
8 months ago
Shanie West
This location ran out of cups to pee in, which is annoying but fine. After informing me of this the woman behind the counter rudely assumed that I had waited until the last minute to have my test done (I had not) and chastised me for coming in near closing (they closed in an hour). If I could give 0 stars I would and will dislike this woman until my dying breath.
4 months ago
Julia George
I was also nervous about visiting this location because of the poor rating, but I had a great experience! The waiting room was clean and spaced apart; a gentleman took my temperature upon arrival, and the online check-in was a breeze. There were problems getting my script sent over from my doctor’s office, but the phlebotomist Tia was a gem, and she was completely patient with me as we figured everything out. The actual procedure was quite calm considering I get very stressed around blood, and Tia was soothing and understanding. Overall, a great experience! I have no complaints! Say hi to Tia when you get in :)
7 months ago
Debbie Albertson
The hours are wrong and the people were really rude and unhelpful. The security guard was at least nice.
4 months ago
John Schultz
I arrived at 227 N Broad Street in Philadelphia at 313pm... I was turned away by Eric and a rude red haired woman yelling at the top of her lungs! Is was extremely unprofessional and upsetting. As she is screaming about getting out of the office at 4pm. It was 5 people in the waiting room. I will be emailing their corporate / office over and over until I receive a response
3 months ago
Amanda
The woman who drew my blood saw that I was nervous and started chatting with me to distract me. She was really nice, and it helped a lot.
4 months ago
Dorothy Richardson
Very unprofessional need to be trained on proper customer service. Especially the skinny black ugly one with the glasses that seems to always be on the phone with her “headphones” in her ear. Try better location they need to do better..
10 months ago
Veronica Hayes
No actual way to contact the office. No voicemail box. They are in a building that must not be labeled outside and all the map apps take you to an abandoned building. I’m outside trying to call for a half hour that I can’t find the office but I’m navigating robo calls and can’t get a hold of a single person. I had an appointment and couldn’t get my drug test that I needed to do. NEVER GO HERE.
1 week ago
Kelly Lee
Had a great experience with this place. The lady who assist me was super sweet and professional. Her name is Nia. Love her!!
1 month ago
kim owens
This morning I had an 8:45 am appointment here, I was waited on right away the technician was very nice and efficient, I was in and out in less than 10 minutes
9 months ago
Emily Morton
Run out of drug tests at 7:30AM?!?!?!
6 months ago
Amanda Saliba
I wish I could give this zero stars. worst experience ever. Every time they mess up with something. First time, they drew blood and after “two weeks waiting for result” ,i heard from my Doctor NOT them, that they didn’t draw enough blood !!! And I have to do it again. The second time I went back and they drew blood and the next day they called me saying that blood tube was expired and I have to do the test again !!!!! What ??? Are you kidding me???!!!!!
11 months ago
Thomas P
One person head of me and sat here for an hour. My ride had to go to work so a nice 3 mile walk home. AVOID THIS PLACE!
5 months ago
Tee Tieu
I saw a lot of negative reviews, but I had a great experience. I don't normally post reviews, but after seeing all of the negative ones I wanted to post my positive experience. I was in and out in 15 minutes. I would definitely make an appointment instead of doing walk-in. The guy that did my drug test was very nice and informative. Really friendly people working here!
6 months ago
Matt Good
Poor customer service experience. Wouldn't recommend going here. They close their employee drug screening at 3:30pm. This information is not available on Google Maps that I used to plan my trip there. I'll try to update the information on Google after my review. So even though I got here at 3:30pm and they are open till 4 pm, they turned me away. Have attached a photo of their hours as posted outside the door.
5 months ago
King Smith
Lab result was supposed to be ready in a week but now it’s two weeks and they didn’t send the result to my dr.
1 week ago
Beth A
Ridiculous wait times. Was told it would be about 15 minutes, I’ve been waiting for over 90. There seems to be one staff person working. He’s very nice and professional, but is put in a very unfair situation to be here by himself. The waiting room is full to the brim. So understaffed which is unprofessional. People come for UDS and are told it will be 15 minutes, so expect to use the restroom within that time frame. If the wait time had said it will be over 90 minutes I wouldn’t have waited. Really ridiculous. Hire more staff or close.
5 months ago
Denise Tarbox
Stuck the needle, took 3 test tubes full of blood. And later on realizes that oh thats a time senitive test, i can’t do that right now. I asked what are going to do with the blood withdrawn, she replied probably throw it away. Come back tomorrow it seems. The lady was interested more in going home rather attending patients.
6 months ago
Will Smith
This place should be avoided at all costs. There are plenty of other Quests/Labcorps throughout Philadelphia. If you value your time, it's worth the Uber ride elsewhere. I've been here 7 times now. There is usually no one around to greet or help anyone check-in. Understaffed. If there are staff present, they're playing music or watching YouTube videos on their phone and unhelpful. It's just a weird place where nothing seems to go right. I am very patient and understanding but after so many negative experiences here involving 90+ minute waits despite making appointments and using the QR-code check-in process, I just can't ever come back here again.
5 months ago
Official Ambee
Fast service. Employees were extremely helpful.
4 months ago
Sailor Jo
Despite having a short staff and a line of people the attendant was professional and courteous, despite people not having correct paperwork or being able to answer basic questions about why they were there. The other reviewers must have been trying to rush through an appointment rather than being prepared and having patience. I have had delays at any medical facility that process outpatient testing because anything can happen and it's difficult to schedule since people usually show up at any time despite appointment scheduling.
11 months ago
Jovan Funches
This place is HORRIBLE. One person collecting urine with a ROOM FULL of people waiting. Why not at least collect TWO samples at a time to lower the number sitting waiting. The wait time is ridiculous as if this a REAL doctor office. I've been here since 1:56pm it is now 2:54pm. The Front Desk girl has NO professionalism whatsoever. This is an OUTRAGE. This location needs to be Shut Down with hiring of an COMPLETELY NEW STAFF. Seriously.
8 months ago
Annie Perreault
even w an appt—youll wait
5 months ago
nicole Hickman
Front desk lady was rude
10 months ago
Radio Blockparty
Quick with appointment and very friendly technician
9 months ago
Rodolfo Magno
The staff was nice but the wait was an hour and a half for a pee test, and no one notified me that the wait would be that long
7 months ago
Ahmed Aldhaheri
I went here on a Monday afternoon as a walk-in and had a good experience with the front desk people unlike a lot of the other comments i read. I was expecting to have a long wait and have to deal with rude people, but that wasn't the case. I suggest going on a Monday. I only waited about 30 minutes and the people were nice.
3 months ago
Micheal Suarez
I've been to this location twice as a walk-in before 9AM and both times the staff were very friendly and professional. If the need arises in the future, I will definitely use this location again.
6 months ago
Erin Chambers
These ladies work hard. Great job ladies. A+ environment. If I need any more work done I'm coming here.
11 months ago
David Greer
Went as a walk-in for work-related drug test. I checked in using the touch-screen monitor self-checkin machine. The people with appointments were called in on time, and I got fitted in between people with appointments. Not much wait. Professional albeit somewhat overworked staff.
9 months ago
Worldwide Tv
The staff is incredibly unprofessional and very rude. They just bark orders at you from start to finish and growl at you. Politeness does not seem to exist amongst the staff here.
10 months ago
Stephen Nixon
The front desk woman with glasses and a slightly lazy eye had the nerve to be nonchalant to everyone that spoke to her. I came in about 5 minutes to 10 and was told if I can't give a half cup sample at that second then I would have to come back at 11:45 because walk ins stopped at 10 even though on the door it says 11. I questioned why the door hours contradicted her statement and she blantantly told me walk ins are done at 10 and to come back at 11:45. I come back almost 2 hours later, sign in and sarcastically, the woman with the glasses yells out my last name and asks am I ready to give a sample now. Mind you, she never asked anyone else who's name she called out loud. She just referred them to their assigned bathrooms. I see other comments referring to her being rude so I know it wasn't me being delirious. An older woman needed help in signing in on an ipad that she clearly wasn't familiar with operating and she just kept scolding her as if she was supposed to just know how to operate it. Consideration for the customers was out the window. I eventually helped the woman since the employee working there was not going to do it, which is very sad and unprofessional. If you're not where you want to be in life than work harder to get where you want to be. Don't take your anger out on others because you dislike your job. Also, I don't recall having to put every item I have with me and on me [jacket, coat, etc] in a locked box conveniently located in the waiting room away from my sight and in reach of strangers to do a drug test. Maybe times have become more strict ????????‍♀️
9 months ago
ernesta slavinskiene
Waited over 2 hours to give a urine sample There were only 2 employees working and the woman at the front desk couldn't answer a simple question like " what is the customer service number" Hopefully I will never have to come here again..
3 months ago
Cruz Sotelo
Very bad service. I went here two times and was refused service due to short of staff. The staff was very rude. The first day I went it was at 3:30 and no one was in there and I was refused service and I went a day later at 2:20 and I still was refused
5 months ago
Jeremy Worland
It was horrible. Since it was around lunch time, the front desk was more concerned about ordering lunch from the Chinese restaurant. They placed their order while I was there - fried rice without pork, pepper steak, etc. Trey and the other two ladies were not concerned about moving the line and getting tests done. The entire staff was rude. I got there around 1:00 pm and test was performed around 2:00 pm. This place needs a whole renovation with new staff and better office appearance.
3 months ago
Gloria Figueroa
I thought I was checked in. I wasn’t, no let me know there was something else I had to fill out. I had to pee do bad I started crying. It made me want to quit my job that requires a drug test. Very upsetting!
3 months ago
Sher Fox
In and out quickly and the phlebotomist kept up a steady stream of chatter while she drew my blood making it more pleasant than my usual blood draw.
3 months ago
Mary Mclaughlin
If you cant get here before 10:15am or 10:20am then come at 11:45am. The staff will not pee test you because they want to ensure they can leave at 11 for break.
9 months ago
Matthew Miller
*****a redacted copy of the letter that was sent to the corporate office. I waited OVER 3 hours!! **** To Whom It May Concern: This complaint is regarding my visit to Quest Diagnostics located at 227 N Broad, Philadelphia, PA on January 27, 2017. The employees involved are named Jason & Talia. The employees called patients by first AND last name. The employees left my drivers license at the front desk, face up. The information on my license was visible to anyone signing in. When I complained about the HIPAA violations I was told by Jason, "Ive been working here for 5 years and this is how we've always done this" I specifically asked Jason & Talia to be referred by my First name a last initial only, because I didnt want my name announced. Jason waved me away, and said "you can go over there with all of that" After waiting nearly TWO hours, I was finally called to give a urine sample. Jason did NOT open the packaging in front of me. I had to use the general restroom for testing instead of the "normal" restroom because according to Jason, the lights weren't working in the normal restroom. It should be noted that there were NO biohazard containers in the restroom. And the patrons couldve easily hid specimens for patients in the trashcan. The specimen left my sight for nearly a minute. I questioned this process because it differed greatly from my prior experiences. I was met with hostility and was told that my employer would be notified and I would have to test on another day. Talia and Jason were extremely rude, disrespectful and unprofession. My request were not unreasonable - I simply asked for my privacy to be respected. I would like the two employees to be reprimanded and re-educated about HIPAA and patient privacy. May you please let me know how you intend to address this issue so that I can proceed accordingly. I'll wait to file formal HIPAA complaints with the OCR and Joint Commission pending the resolution of this matter.
1 month ago
Jessilynn Lucking
Ignorant and rude. And they definitely dont give two #%?$! About their job. Called in to ask general questions about the drug test and the man talked to me like I was stupid. Then showed up at 10:30am and the lady told me to come back in an hr bc they were going to lunch. Their lunch starts at ELEVEN AM. Please fire the staff. Theyre giving this company a bad rep. Who in the right mind would hire these ppl ?? -_-
3 months ago
Zack Saunders
Worst medical center experience of my life. Avoid at all costs.
6 months ago
Justin Miller
The customer service there is very rude and unprofessional. They need a whole new crew if ask me!! Worst place I've ever been!
7 months ago
Michael Nasatka
Very Rude. The black woman at the front desk with glasses yells orders at you, and would see black people even if they came later. Terrible service. Very unprofessional and too slow.
6 months ago
Darlene Moore
Lazy! Walked in at 10:45am. No one in waiting area... wouldn’t take me because it was past 10:00...no explanation would have taken 5mins
3 weeks ago
Tequilla Redmond
1 star is generous. They don't understand VA billing . Comouter crashed, wasted 2 hours due to ineptitude.
3 months ago
SHONUFF OFFO
Walked right in, no wait, friendly and skilled staff!
6 months ago
Leila Designer
First they come in late after their lunch break then have a attitude, like the people waiting in line did them wrong , dont go here they are horrible
3 months ago
alia Kaledi
Front desk lady is lazy, unhelpful, and unprofessional. Do not recommend coming here.
3 months ago
David A
They’re extremely understaffed, for the amount of people that come through this office.its ridiculous place never again!
6 months ago
Amanda G
Came at 12 didn't leave til 2 I was rudely told that I would go in order based on when I signed in even though I had an appointment. Only one person was ahead of me on the list. I ended being called after 10 people came in. Why was I the only one there for 2 hours and everyone else for 15 to 30 minutes. What's worse is that everyone else got an apology for their 15 to 30 minute wait except for me.
9 months ago

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