Luggage store Altman Luggage

Luggage store Altman Luggage, 135 Orchard St, New York, NY 10002, United States: 115 reviews of users and employees, detailed information about the address, opening hours, location on the map, attendance, photos, menus, phone number and a huge amount of other detailed and useful information
Address: 135 Orchard St, New York, NY 10002, United States
Website: altmanluggage.com
Phone number: +1 800-372-3377

Location on the map

Reviews

Jonathan Stover
Why would you buy on amazon? Come here for much better prices and better service. The staff is knowledgeable, honest and not pushy. I got a great deal on a Briggs & Riley Baseline suitcase for a price that couldn’t be beat elsewhere.
3 months ago
mahmoud badr
Love this place not just for the luggage. Classy and quality pens. Woman like when you pull out a pen other than a bic. lol. Got these for my Kids. Always big ups to Jay
10 months ago
Baillie Pool
Just bought a Travelpro suitcase. Got a great deal as always. Won't go anywhere else. They're the best in town.
2 months ago
White Tea
Excellent service. I was uncertain what to choose, and the salesman was responsive to my questions and preferences. I was completely satisfied with my experience (and my new luggage!)
2 months ago
Odelia Tianu
Terrible experience and I’m pretty sure this place is a front for the mob. Got a dog bag for my pup to travel in, she didn’t fit in it and I brought it back with tags on in perfect condition. The main mob guy argued and yelled at me that it was used - even with the original tags on. Making a scene and belittling me for no reason before finally issuing my refund. Terrible, will never return to this dump.
2 months ago
Natalie Kitchen
Had no idea this store existed! What a gem of a find- the guys there were super helpful- and had SO many bags to choose from. Thank you!
10 months ago
Trey Mackey
The Filipino guy is the Man, and very funny haha ;) Excellent, very hard-working and considerate employees in this store. I was able to get a great purchase on three travel bags. This store is one of a kind, and I appreciate all the help that was offered to me in making my purchase. If I could I give this store a 1000 stars, I would. Grade A service
1 month ago
Barry Podowski
Reasonably priced and very helpful. They really know their stuff and are extremely courteous
2 months ago
Kim Cherry
My wife and i stopped in NY for a few days before traveling overseas. We realized our luggage was really old and not big enough to accommodate all we needed to pack. We were about to go to a Dept store when i Googled and found Altman's. The absolutely best selection, best service, best prices. These guys love what they do, know their products, know how to take care of a customer. They are generous in all ways. Super friendly and fun to work with. They also have a great pen selection which was an added bonus. They made us lifetime customers!!! Cheers to Jay for taking such good care of us.
5 months ago
Angelica Burns
Extremely helpful and knowledgeable. No hassles when I needed to have a piece of luggage replaced because it was damaged by the airline. Great prices!
3 months ago
Kale Thuper
I had heard they were the best for luggage repair. Orvis recommended I buy a new bag but Altman Luggage said they could repair with no problem. Turns our they are the best. Thanks Tito for helping me wheel out my perfectly repaired bag.
8 months ago
Betty Yanak
My husband and I explained to Tito what we were looking for and he presented us with five suitcases to consider. We ended up with the more expensive one because of its durability and great design. Despite the fact that we did not bargain at all, the price Tito quoted was 27% less than the best price we later found online for that exact suitcase. Tito was knowledgeable, helpful, and friendly. We were very pleased with our experience at Altman.
8 months ago
Austin Elmgreen
Great pricing. Friendly staff. My go to place for luggage purchases. They except credit cards and cash is of course king. I won't hesitate to buy my next bag ( and the one after) there.
5 months ago
Brad Tully
A terrific old school NY shop: great prices (comparable, if not cheaper than Amazon), helpful & kind staff, and massive selection (their inventory overflows into a neighboring warehouse... if you don't see something in the store, just ask). They had a large variety of hard shell suitcases on display.
6 months ago
Doug Allin
Best customer service
7 months ago
Tammy Jean
These guys are awesome! I had the quite the privilege of meeting practically the whole crew and I must say they are amazing, not only are they helpful but they are very sincere and a joy to be around. I couldn't have asked for better service!
5 months ago
Adam Vaughan
I spent a number of hours in this shop, admiring and trying out their incredible selection of fountain pens. The staff were very friendly and happy to help, and ended up giving me an amazing price after I finally settled on a pen. I definitely recommend this place!
8 months ago
Edward Singleton
So I purchased my Briggs and Riley suitcase from Altman Luggage last year. I am a person that could break a ball bearing, no joke. After traveling all over the world with my suitcase for the last year, I can tell you that it is still rolling just like the day I purchased it. The crew at Altman Luggage set me up with exactly what I needed. If you need good, quality, long last luggage with a lifetime grantee, look no further than Altman. Also, when you go there, ask them to get the "Frank From Orlando Discount". No joke. They will hook you up!!
4 months ago
Dave Hollinden
Helpful salesperson. Showed me multiple options, guided me through my decision making and was patient all the way through. The owner was very nice as well. Was out of my way but well worth the trip. Recommended.
2 months ago
Delia Hernandez
Loved buying our new suitcases here, at unbeatable prices (you won’t find anything lower online). They have a giant selection and people who have been working there for more than 20 years. Wonderful, old NYC feeling!
10 months ago
Kolbie Wyatt
Super nice and amazing staff. Got the best luggage case and I'm in love with it
8 months ago
Chelsey Jones
I've been coming here for over 40 years, even in the age of online shopping sometimes you need to see and feel luggage. In NYC this is the place
6 months ago
Kristy Biermann
This is such a nice store. Attentive but not aggressive salespersons. Matched internet prices. And it's in a fun area with loads of other stores around to make it an enjoyable trip to the lower east side.
8 months ago
Chanette Khan
DO NOT TRUST THEIR TIME-FRAME GUARANTEE I ordered $1500 worth of luggage for an international trip yesterday morning. Whilst on the phone I clearly explained to the woman that I would need them shipped overnight, or I wouldn't be able to purchase them. She guaranteed me that they would go to UPS that day, and I should have them by noon the next day. When noon passed and they did not arrive I called Altman to see what was going on. A different person answered the phone and explained that "We must have dropped the ball on that one, it never made it to UPS yesterday. The soonest we can get it to you would be tomorrow at noon." This would be fine if i needed them tomorrow afternoon, but oddly enough I DONT! THAT'S WHY I CLEARLY EXPLAINED THE NEED FOR OVERNIGHT SHIPPING! That's why I told the lady not to fill the order if I couldn't get it overnight. They took the money out of my account yesterday, clearly they don't drop the ball on taking your money, only on providing what they tell you they will. This experience has left me disgusted, and I will NEVER be doing business with these people again. I recommend that anyone with time considerations avoid this business like the plague.
5 days ago
Satvik Kamath
Tito was extremely helpful, knowledgeable and friendly. Great selection and warm staff. Would recommend to others.
4 months ago
Jussi Nikkinen
Great service from Tito! Even though we warned him we are just looking he went out of his way to show us different types of cabin bags explaining the pro's and con's without pressure and with good humour. We had an enjoyable and informative half hour. Will only shop at Altman for our luggage from now on.
8 months ago
Cindy Strong
Always a positive experience when visiting Altman's Luggage. Been visiting them for a better part of 40 years! And have referred many customers to them, who also had positive experiences...my only hope is that they continue to exist, so that I may continue to purchase from them!
8 months ago
Brit Ash
I bought a backpack here decided I didn’t like it when I got home they let me exchange it without a problem but I have a nagging feeling when I walk out of the store that they pulled a fast one on me. Can’t put my finger on it but they just seem like really slick operators
4 months ago
Blaise Sodano
I usually do not leave reviews but today I was compelled to. All the luggage I have ever bought has been very cheap and usually fall apart after a couple of trips. I decided to grow up and finally get something of decent quality. On a recommendation from a friend I went to Altman Luggage. They must have the largest luggage store in the world. As far as your eye can see there are rows and rows of all the major brands. I kind of already now what I wanted to get but the sales people were super helpful with all my questions. But the best thing about everything is the price!!! Wow!! I saw the same luggage in a department store that will remain nameless for 3 times the price!!! I don't know how they did it but 2 pieces of luggage that was $300 and $250, I got for $109 and $95 respectively. I couldn't believe that I almost paid more than double at the department store! I was skeptical at first but now I am a believer! The were so nice they even gave me free luggage tags. I don't know why anyone would buy luggage online or in a department store. Now I tell everyone " If you need luggage I know a guy"
11 months ago
Fares Elkhayyat
Very friendly family run business! Beautiful selection and great prices . My suitcase is as good as new !! I couldn’t bare to part with my little Hartmann luggage so they repaired the zipper for a very affordable price . Even gave me a new complimentary lock as well . Small businesses rock !!
10 months ago
Alexander Gonzalez
This place is awesome. Fantastic selection, good prices and amazing service.
5 months ago
Tolu Akande
Great experience. Got the Briggs & Riley bag here.
8 months ago
Bren Sto
When I placed an order over the phone I CONFIRMED THE MODEL NUMBER AND COLOR THREE TIMES and they said it was in stock. Then the next day, I received the wrong item. Then I called them, they admitted that they made a mistake and had sent the wrong one. And so, they promised to send the correct one as soon they had received the wrong one. I had to call and ask them what happened to my order. Because it has already been three days since they received the wrong item. When I called they told me that they no longer had the item. And they apologized but as if they didn't care. `So I spoke to the manager and he cared less then the salesperson did. I definitely NOT recommend this place.
11 months ago
Harjeet Singh
Best in price, best in service. No body comes close.
8 months ago
Ginotheboss PANTHER
Ordered a Rimowa Suitcase on Monday 8/4... delivered on Tuesday 8/5 in the morning!!! I have no idea how they did that that! And for Free!!!! Amazing!!! Free shipping is always a plus but to get it that quick is unreal. The best part about the whole thing is that I didn't have to pay Sales Tax! On my suitcase that was over $100 in savings. I am blown away with the speed that it got to me.
2 months ago
Matei Psatta
Great prices, AMAZING SERVICE! You can't ask for more in a luggage store! If you need a bag, GO HERE. Don't think twice.
8 months ago
Andrew Mass
WORST BIZ Bought 2 luggage. Returned 1 for replacement but never got luggage or refund. No responses to emails either.
2 months ago
Carmen Burton
Hands down the best luggage store in the world, and I really do mean world. Great prices, stuff in stock, knowledgable staff, and great service. I bought the entire Crew 9 and recently my whole Crew 10 set here at prices easily 15% below Amazon. I travel 150+ nights a year, so everyone in my office asks for my recs and I send them to Altman.
2 months ago
fatah Ali
Price was so much lower than other stores. Service was great. Ask for Tom.
4 months ago
Jeffrey Jensen
Great service and good range of suitcases a d bags. Thank you!
8 months ago
Christopher Sapp
Lovely staff. Great prices. Wide selection. I bought a Samsonite. Delighted!
7 months ago
Federico Meade
Big store, different luggage! I bought 3 luggage for a very good price! Thanks guys, you are the best! Especially big thank to Tito!
5 months ago
Travis Thrapp
Best luggage shop ever
4 months ago
wendy grover
I emailed them a picture of my bag to see if they could fix a broken telescopic handle. They replied yes and to bring it in. I bring it in and they tell me the bag wasn't worth the cost of repair. When I insisted that I wanted to keep the bag, they said they don't even have a handle to fix it. I brought it up to Lexington Luggage and it was fixed in three days.
2 months ago
Gareth Howe
Brought an old UDG Creator bag in with a busted zipper and their innovative repair restored it to full functionality. Working DJs know this struggle and I highly recommend this spot for gig bag repair. Brought in a suitcase that needed minor repair and they turned it around in 10 minutes as I talked baseball with one of the friendly staff. I haven't taken advantage of their huge selection of new luggage, bags, and accessories yet but in the meantime, I will be bringing all of my luggage repairs to Altman. A great LES establishment!
8 months ago
ReAnne Elizabeth
Best Luggage Store in NYC! I went to 4 different stores looking for the new Olive Bric's Life collection. I met the sales rep Emmett. Not only was he nice and knowledge, he guaranteed that their price could not be beat and he was right. He did not rush or pressure me to purchase anything and made the process painless. Best prices and selection in town. So glad I found them! Thanks Emmett!
11 months ago
Teepat Sutabutra
My husband bought me a beautiful Briggs and Riley large shopping tote to use as a carry on for an upcoming trip we were planning to Europe. He ordered it in May far in advance of our trip Ireland and London. Well, it was shipped sometime after 5/20 directly by the manufacturer. I opened it when it arrived at the end of May. It was enormous. I am a particularly tiny woman. I put it back in the shipping box and continued to look for a more appropriate bag to use for my carryon. Well, with kids work and life I didn't get around to returning it until I got back form my trip 84 days after the date on the packing slip, roughly75 days from its receipt (NY to CA). The bag still has all the original shrink wrap and has never been used. I am giving Altman Luggage 2 stars rather than 1 because it was a long period of time and the person on the phone inquired on my behalf. However, a company that represents and sells high end products with life time guarantees should have an equivalent customer service and return policy.
11 months ago
Dwayne Crabtree
Various of brand and luggage styles. Good advice and trustable.
10 months ago
Vanessa Dawn
Great selection great service, helpful and friendly. Excellent prices.
2 months ago
russ francis
A good experience. They fixed my lock and didn't charge anything. I had forgotten the code. Kind and helpful staff.
2 months ago

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