Car dealer Tesla

Car dealer Tesla, 2829 N Federal Hwy, Fort Lauderdale, FL 33306, United States: 220 reviews of users and employees, detailed information about the address, opening hours, location on the map, attendance, photos, menus, phone number and a huge amount of other detailed and useful information
Car dealer Tesla
Address: 2829 N Federal Hwy, Fort Lauderdale, FL 33306, United States
Website: tesla.com
Phone number: +1 754-816-3069

Location on the map

Reviews

Suresh balachandar
Andre was exceptional! Excited he is getting promoted as he should! well deserved. Was able to answer all the questions my husband and I had. and was very personable with our experience. Thank You
4 months ago
Melissa V
This is the new Tesla service that replaced the Dania Beach one. Great staff. Lots more space. Easy to find and arrive at. Great location with better service potential.
4 months ago
Elena Dzahlaeva
Dropped off my car earlier for service. New location that is much bigger and nicer than the old one (it's a former Best Buy building). I come from Boynton Beach to this location because their techs are great and Alberto is prompt, communicative, and helpful. 6 years and 114K+ miles in I'm still loving my Model S.
4 months ago
rajaram rajaram
Picked up my brand new model Y about 3 weeks ago from this location. First, this location recently opened and is far better then the old location that Tesla was at. Much more space, more chargers and huge service center. When I picked up my model Y, I noticed some small defects, which I took pictures of and put a service appointment in to get them fixed. I dropped the car off a few days later, car was painted, all issues fixed within 5 days. Tesla gave me a loaner for the days the car was being fixed. Still upset with the fact that a 60k car had to be fixed when I picked it up. But, that is not this locations fault and the staff handled the situation perfectly. Please keep in open mind when buying a Tesla, they are not a 50 year old+ car company that has had years to work out all issues with design, quality checks, etc. But over the past years Tesla has improved in these area. At the end of the day, I love my Model Y, past owner of the Model S. These vehicles are fun to drive, require no gas and limited to no maintenance required.
4 months ago
Adam Bain
Called the store inquiring on a model S test drive and spoke with Annie. She was knowledgeable on the brand and although Tesla doesn't have any model S or X for test drives available, we test drove a model 3 and Y. Annie was a delight and was helpful throughout the experience. Her bubbly personality makes you feel comfortable from the get go. Don't hesitate to ask for her when calling for a test drive, she's a sweetheart.
4 months ago
Dana R
A Disastrous post-sale experience. They did not deliver my tag on time and when they did, they did not release the car in the DMV to me so I can't get my HOV decal. Left a thousand of messages but nobody contacts me nor answer any calls. So disappointed after a fabulous sale and delivery experience. Shame on this dealership for not contacting an unhappy customer.
3 months ago
Sean LaRrett
Absolutely no help from the team upon buying a 57k car. They brought to car to the front, didn't show me how to use the key, use the app, functions of car. Absolutely no help at all from them. My car came with a large gap in the window. Im very upset with the whole experience. If it rains, it's 100% coming in my car. Will update my review based on how they repair my brand new car. Kind of sad that this even passed qc
5 months ago
Elisa Escamilla
Had to get my car serviced and was leaving town, Adriana was super friendly and worked to accommodate me and get me in quickly to get my car fixed. I really appreciated her help. I can't give 5 stars, not because of her but because I found messaging through the app to talk to the service people not great. They weren't very responsive and I still have questions that they haven't answered in my thread. Tesla needs to work on thorough and timely responses from service personnel.
8 months ago
Michael Carter
Everyone BE CAREFUL when driving on Federal Highway passing this Tesla dealership. Tonight a Tesla car delivery truck backed up on Federal Highway full speed without looking. I barely had time to switch lanes, thankfully the lane beside me was empty. I tried to call the dealership but they said there was no one there to speak on the phone. After I insisted, finally someone called "Pat" answer the phone however "Pat" could not care less about what happened. I told them they need to tell their car truck delivery drivers to not do such a barbaric move again. They couldn't care less. Someone could have died or seriously injured tonight. Tesla doesn't care. "Pat" doesn't care.
5 months ago
Karthik GR
Client care is on point here! Niko is a phenomenal member of the Tesla team that is professional, fast, and always willing to help. Their servicing is an efficient process from the app all the way to getting your car returned. And this goes to all the other Tesla members who have come out to my house for repairs, especially Miro, very empathetic and experienced. I recommend Tesla.
1 month ago
Chahana Bajracharya
It is amazing how easy they make the process. We walk in with our tesla app. We log into our Tesla account online. We click accept delivery online on our Tesla account. Our tesla app becomes our new key. The door unlocked. We drive away. This place is absolutely incredible.
6 months ago
Nathalie Mack
Hello Again, I Picked up my new Tesla MY 02/06/21 at this facility, no parking problem, excellent customer service I signed documents and walk to the car in 10 minutes, I have to admit I was concerned because of all the negative comments about this facility but I did not have any problems. Vehicle 99% good two small issues that will be fixed promptly. Thanks, TESLA Dania Beach.
7 months ago
Alice Torres
Horrible customer experience, no one even greets you, thankfully I had done my homework before I picked up my vehicle because no one even spoke to me or cared about my appointment time. They also do not answer the phone at all. My registration expired and after 5 calls no one would help me or provide me another temp one. Ticked created and days later someone sent me an email, horrible experience. Love my car but won’t ever recommend someone to pick up a vehicle at this location.
8 months ago
valentin markin
Horrible customer service. This is a new location for Tesla in Fort Lauderdale very unfortunate to see they will loose customers instead of gaining if their salespeople will keep their attitude. My husband and I was at the dealer to finalize our purchase on model Y but once the lady realized we were helped before with another salesperson in a different dealer she totally turned negative. She didn’t want to help and keep telling us to contact the salesman we initially talked. Hopefully she will realize sometime soon that they all work for the same company. Very disappointed.
5 months ago
Marcel Koch
Today my 2021 Performance is still as badly built as it was the day it was badly designed. The panel gaps are horrid, the service is even worse. How do you spend over 100K in a car and have those issues along with bad service and attitude from the people that work there. The Dania Beach FL store is like a dirty gas station with 2 bathrooms for all, including the mechanics. The disposable towels stacked over the garbage can and all floors dirty!. It is a disgrace. I honestly am having issues with buying this after my Model 3 which was a much better car. The build quality is the amateur hour. They just did not fix my car, they made it worse. At least when the panels were misaligned, the wind noise was not as bad.
7 months ago
Moses Hidary
Very disorganized, ordered a used car. Since I was going to be where the car was I said I would take delivery there in Virginia. The Glen Allen Virginia dealership is the best, they helped me through the whole process of getting my car. The car needed additional work and I couldn’t bring it back with me. They told me it would be brought to the Fort Lauderdale location. I contacted Fort Lauderdale and they said someone would contact me when the car was there. They never called. When I called back they were on a hurry to get me off the phone, actually hung up on me. Horrible customer service, I will go out of my way to not go back there and find another Tesla store, if I ever get my car, still waiting.
5 months ago
Tiffany Elam
You may have a better shot at hitting the Powerball than having someone answer the phone at the dealership. Tesla has a dismal reputation for customer service and I'm already experiencing it and I haven't even taken delivery of my car yet. I can only pray there are not issues with the car because trying to get your car into service is also next to impossible from what I understand. Heck, I'd even settle for an email returned in a timely manner. When the day comes that the other EV manuf start catching up to Telsa, Tesla is going to be in a world of hurt if they don't start to fix their customer service issues, let along their car issues.
5 months ago
Dahlia Seymour
Need better process to fix issues identified the first time versus repeated visits. Also, need a system to identify cars when you pick them up, such as parking numbers or someone to pull forward your car.
5 months ago
Tony Green
This is the same staff that used to run the chaotic Dania Beach location. The experience is lackluster compared to other Tesla locations I have been to throughout the country. There is a communication issue in general within Tesla that people just deal with. With this store and staff particularly, there is just a full misunderstanding of what adequate customer service is. I would steer clear and go elsewhere if you are wanting a Tesla, like West Palm.
5 months ago
Jim Harris
Man this place is something else. Every time my husband or I go here our car ends up being even more messed up than when it came in. Today as we restart the car and driving out after JUST getting home from the team working on the car - our steering wheel is loose than normal and now we have to go right back. Please avoid here.
4 months ago
Karla Goodman
I carefully filled out t get e application after being lost because my sales person didn’t take the time to thoroughly walking me through the process. After getting approved for the model Y Tesla ruined my delivery date by raising my down payment from 6k to 15k after weeks of waiting for my car. I never experienced such a let down after being excited about my pick up of my car. This is completely unacceptable and embarrassing.
6 months ago
Laura Palotie
It pains me not to give 5 stars, because I really like the car. But the company’s service has gone downhill in the past 2 years. It seems they’ve oversold the product and under deliver on service now, which puts more pressure on the service center. Individually the service people are great, including Niko and others. But the shift to communicate entirely through the app is surprisingly inefficient (there is no response sometimes for days...), making it difficult to coordinate and plan. Suggest adding chat or at least give a clear automated response on when customer will receive a follow up. Also add visibility on the app when a loaner is not available. The mobile service is a great addition when it can be used.
7 months ago
Dylan Schropp
Unbelievable, car delivery was amazingly easy! Great experience
4 months ago
Reed Nickles
Nicole is horrible. Terrible customer service. If I could give 0 stars I would. Miscommunication on their part to their sales people about picking up my car, Nicole says “ You need to call them and solve the problem” Last time I checked I’m not being paid hourly to solve an issue on their behalf. Was also told by her “Deal with Ryan Talk to Ryan” because she didn’t know how to do her job. Still don’t have my car that I purchased over three weeks ago.
5 months ago
Desma Brown
This location was awesome but is now permanently closed. The new location opened 2/8/21 - at 2829 N Federal Highway, Fort Lauderdale, FL 33306.
6 months ago
No Sir
have been calling all day no one answers the call Terrible service. Rude people. No help
4 months ago
rohit allena
3rd times a charm!! 3 teslas in and still love them.... Communications are good, nothing to much to gripe about, but could be improved a bit...
8 months ago
Peter Jones
Find another dealer service does not exist. They do not respond on the app. Youy cannot call someone. My car was promised back in 1 day. They said the were delayed a day. Now they say it is a week. Bad people, find another dealership it can only be better! Zero stars would be more applicable!
7 months ago
Evan Reiser
Every time I come to this location there is no parking, they fill their lot with their dealer cars and repair vehicles. Nobody greets you in the service department, when they finally address you, they just tell you to sign in, no warm welcome or questions allowed. Their location is too small and they have too few employees, I seem to have issues with my model S often and have been to multiple locations and this is by far the worst, they are hardly helpful. As far as the review below by Catherine, thats ridiculous, it has nothing to do with your skin color!!! They just aren’t good at customer service
8 months ago
Mellanie Large
No loaners anymore, just Uber credits; very inconvenient. Took four days plus a weekend to fix a door handle that wouldn’t extend for $300. Service guys are doing their best but they are overloaded.
8 months ago
monsieur leboncoin
Awesome dealership, process was quick easy and beyond polite!
4 months ago
Thomas Buchanan
A really nice experience for understanding the options for your Tesla. However, they do need to update their big board with the current options. After deciding on our color choices and wheels, we found out that the rooms we choose are no longer offered. Alex, our sales person was endlessly patient and really knew his stuff. It was a very pleasant shopping experience with no pressure.
1 month ago
Jacob Gozon
Service will only communicate via text. They will not call you for anything. It took over 2 weeks for a factory issue with the brakes. No loaner car was given. When the car was ready I did request it be delivered which they did. But it arrived filthy and without a charge.
9 months ago
Clancy Pullen
It’s a outrages experience. I came to store to pick my new Tesla and it had so many scratches, dents, fades and misaligned problems all over the the vehicle. Service and sale department is TERRIBLE. my 5 years old kid would have inspect much better than those people. Canceled the order and now waiting for the e-Mach mustang. Do yourself a favor “Avoid that store” in Dania beach. People lie and try to rip you off.
2 weeks ago
clara aikins
Very rushed test drive. Didn’t show me much about the car.
4 months ago
Leticia Lopez
Great cars, difficult and sparse pre-sales and delivery service. New car so I don't have experience with actual service center, but delivery was difficult, and virtually impossible to get someone (live) on the phone. Leave vm and get no call backs. Things missing from car as described by sales, and " not included,extra, and out of stock" as per delivery people. Very frustrating and confusing, but love the car.
10 months ago
Terry Crozier
Great experience, I just showed up without an appointment and looked at the model 3. I asked if I could drive it and they told me to bring it back in 30 minutes and have fun. Overall they were very friendly and informative.
1 week ago
Patricia Uram
Horrific Experience! Salespeople are RUDE at best!
5 months ago
Kevin Jones
I had my car serviced there. Apparently they had just moved into the site, and the disorganization was real. Hopefully they get their act together. Fortunately for me, a new service center is opening near Miami Gardens which will cut my travel time in half from 40 minutes to 20 minutes.
4 months ago
Ben Raley
Got two flat tires, had it towed to Tigertail Service center.. (Superior towing was excellent and the service pickup was flawless) Now over 5 days later, repeated attempts for updates with no response and no call backs... literally begging to hear how to proceed. App has stated "in service" and anticipated completion every day since it arrived. If zero stars were an option that would be what Tesla Service deserves. Any explanations?? Tire Kingdom would have had me in and out within a few hours. This is really bad. Sales process was incredible but this is not how customers get retained.
11 months ago
Mayer Gross
Impossible to contact service and they will NOT call you back under any circumstance. Be VERY careful.
5 months ago
George i
Went to look at a model 3 and was helped by Nichole. What a experience, she took the time to explain all the options and showed us some of the features of the car.
5 months ago
Brandon Ruttan
***** BE AWARE**** All good until you need service !!! Testa selling cars but they don’t have parts and trained people if you need a repair !!! I have a 2020 TESLA X . , had an accident more than 5 weeks they don’t have the parts, and for the parts that they already got they don’t know how to put them together !!! No one to talk to !!! Paying my lease and have no car !!! Its definitely to early for Tesla !!! No infrastructure yet !!! ***DO NOT LEASE TESLA !!! ***
7 months ago
Kiarie Brook
As an African American woman, I expected more from Tesla and other businesses especially in the times we are living in. Unfortunately, I had an experience that I didn’t deserve to have due to the color of my skin. When I walked in with my mother, no one bothered to greet us, service us or help us in an way. They chose to ignore us and continuously cater to their other patrons who were as I noticed not people of color. This experience has greatly discourage and disappointed me
5 months ago
Midtown Taekwondo
This location has no interest in servicing its customers. All they want to do is slickly sell you a new car, and then when your car inexplicably breaks down, which it will, it is impossible to get service. The shop has no phone number and there is nothing you can do to get in touch with them. My Tesla broke down inexplicably on Tuesday and was towed to the shop. They are supposed to get in touch the next day, but have not. The only option is to call Tesla national service center, which is of course “closed on the weekend.” I did call the national number during the week and they “let me” “leave a voicemail” for the service center, but the service center hasn’t called back, so it seems they don’t check the VMs or don’t care. If you drive down to this location on a weekend because it’s been absolutely impossible to get in touch and you’ve been without a car all week, you will find a “friendly” sales team hawking new cars, but they don't tell you that when your car breaks down, which it will, that nobody at this location or anywhere within the Tesla infrastructure will help you. Worst customer service of any car company in America.
9 months ago
bara judeh
Have had excellent service from our contract person Jesse! Waiting for the new car...Drove to Ft. Lauderdale today to pick up our new car. Our salesman Jesse, did a great job of explaining everything and he also showed my husband how to program his personal likes for himself..Drove back to Boca in herendious traffic. Car rides much better than the older model . Seats are diffently more comfortable. Wasn't sure I would like this car in White, but looks pretty sporty! Update later after we ridden in it more..
8 months ago
Troy Lorusso
Good communication staff but no body helping you in first Tesla test drive
10 months ago
Jooho Kim
Fantastic place. Gorgeous cars, awesome contactless test drives. Friendly, knowledgeable and patient staff. No pushing you out the door if you don't buy, no haggling and the sales reps don't swarm you to make you purchase a vehicle, very chill environment, hope my next car can be a Tesla.
1 month ago
Sunil chandak
Great dealership. We were in and out in 20 min
9 months ago
Navin Reddi
Great I hope I can become a member of the Tesla family and become one of your get ready detailer.
5 months ago

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