Medical laboratory GENETWORx

Medical laboratory GENETWORx, 4060 Innslake Dr, Glen Allen, VA 23060, United States: 24 reviews of users and employees, detailed information about the address, opening hours, location on the map, attendance, photos, menus, phone number and a huge amount of other detailed and useful information
Address: 4060 Innslake Dr, Glen Allen, VA 23060, United States
Website: genetworx.com
Phone number: +1 804-346-4363

Location on the map

Reviews

Юрий Сергеев
GENETWORx testing for patients is absolutely the best! Six years ago a doctor ordered it for my husband because of his various allergies so he could prescribe meds that wouldn't cause problem side effects. It's been wonderful to have to look at potential med issues and med interactions and would help any doctor better treat his/her patients. The test has been expanded, so we asked my husband's neurologist to order it--another great decision, with lots more information! The company sent a kit directly to our house with every single thing needed to do the cheek swab and very detailed directions. It was really easy. And the lab staff has been terrific in all ways and answered numerous questions. We highly recommend GENETWORx--great product, great people!
8 months ago
Antonio Ракин
Your partnership with 3rd party app Aura needs to go. Your customer service is great. But I have had no email and Aura does not recognize my information even though I did call Genetworx and they do have my name number and test. They make you look bad.
7 months ago
Екатерина Островская
DOWN HERE IN ORLANDO FLORIDA BEEN RAN AROUND FOR 2 WEEKS AND YOU GUYS ARE SAYING THAT YOU DON'T HAVE MY TEST RESULTS. NO RECORD OF ME?? I SAT IN LINE FOR 3 AND A HALF HOURS????????????????? Changed Review from a 1 to a 5 simply because they personally found me through this review. Through very intense researching I might add. The original company I got the test done at sends it to these people. Id almost bet that it had nothing to do with genetworx. These guys are insanely accurate on how they actually found me through my review. THANK YOU GUYS. Beverly was amazing! Still waiting on email though.
11 months ago
Александр Жидков
Don't expect a call on your bill. I was charged for all kinds of test when I was told I was having a covid19 test. I heard the lab tech and the Dr talking about samples leaking in the Fed Ex packages. I feel like they have taken advantage of a pandemic. So sad this could happen.
7 months ago
Алексей Бызов
I have tried to contact the billing department to pay my bill but haven't had much success....can anyone help me with a good phone number in order to make a payment? Btw the customer service phone number provided on the letter I received in the mail is a fax number...…..
8 months ago
Митяй Матяшкин
This is company is horrible! No customer service at all. I got tested on June 29th in Orlando at the Orange County Convention center. I received a text message yesterday but was unable to view my results online. I've been calling the number provided on the site and it goes straight to voicemail. This company fail to realize that in order for employees to return to work these test results are required. You can't say the service you provide to your customers are excellent when the customers can't even reach a live person. This prevents people from getting paid from their employer and this company can careless. I've placed my complaint to the Governors office they need to fire this company.
11 months ago
Максим Малышев
I was covid tested in my office building shared with offices filled with nobody wearing a mask. The tech even moved my mask with their hand instead of asking me to remove the mask myself. You would think this type of testing would be in a more controlled environment. Our office has a policy that you don’t need to wear a mask in your office and that is understandable but NOT on testing day. More leadership needed all around for both parties.
10 months ago
Светлана Раткина
Several services offered, have given us very timely results with covid testing.
10 months ago
Homer Simpson
Dude I went to the Orange County Convention testing center here in Florida and waited 3.5 hours in line for the test with both my parents and my sister on June 29th 2020. 5 days past and we called back for our reunion because we had not heard back from the testing site. The young last on the phone said they had not received the results yet and to call back after the weekend. Weekend rolls by my parents get there results Today and they're negative. My sister got her results today too and she's now negative but they even misspelled her name on legal documents she has to take back to work so she can work again. My test are yet to be found. I waited on the phone for my results today for 4 hours only to be told that all the results from 6/29/2020 are not at the lab when indeed this is not true I mean again, my parents and sisters received their results from that exact date today. They guy tells me they'll receive all those results this Tuesday or Wednesday whenever it gets here. Genetworx, whats up? You guys are lacking on results and I have to be back at work soon as well man. ????
2 months ago
Елена Боронина
My job has mandatory weekly covid testing. Genetworx has a contract and is paid by the facility. Yet, I have claims submitted to my insurance and received a letter saying my insurance will send me a check to forward to them. I dont even know how they got my insurance info. Ive never even heard of this lab. Seems like they're just trying to make a profit. Edited: Amber Stanley DOB 12/20/91. Should be plenty that's all yall had when y'all found my insurance to bill.
9 months ago
Марина Романова
When I get a letter in the mail saying that we have billed your insurance for covid-19 you will be receiving a check from your insurance company when you receive this check the check needs to be sent to us. I don't know what kind of scam they're pulling that I've never heard of this! I never gave my information out about my insurance 2 it's a HIPAA violation 3 it's got to be a fraud scam because the phone goes directly to voicemail 4 the doctor they said I'm getting billed for I have never met in my life! 5 I was supposed to get a call back in 2 hours it's now been 2 days and still nobody answers I am now calling the fraud hotline I would do so also if you have this problem
2 months ago
Ярослава Барменкова
I rarely ever seem to get anyone on the phone or call back from this lab. I was tested on 7/2 and now it is 7/10. I realize things are busy, but so am I. I’m not trying to sound like a Karen, but this place is ridiculous.
11 months ago
Валерий Кучеренко
Horrible customer service, that is when you can actually reach someone. They state their Covid testing only takes 2 business days, it has now been 5 business days and no one can give me any answers about my swab. When you call you are sent to a voicemail that no one ever calls you back from. The Urgent Care I was tested at has not heard anything either. This is ridiculous.
10 months ago
Andrey Trizna
Great Lab Great Customer Service Produces Quick Results
9 months ago
Светлана Биник
I did a nasal test June 28 today is July 7th I have yet to receive my results. I have left multiple messages and no one has returned them extremely disappointing that I have to get retested at another testing site worse lab ever and I also do not believe their test are accurate.
10 months ago
Qwqwqwqwqw Assdfdfdfdf
Had my test on July 2nd . today is July 10th and still no results !!! I have a feeling it is going to be 10 days before they give me results . By the time I get my results I have to have another one if it is positive . This is horrible . I am confined in my house not knowing what is happening . I will make sure I will use another lab next round .
2 months ago
Юлия Чернецкая
I went to return a book but they wouldn't let me in, was still fined $403.89.
9 months ago
Виталий Ставровский
Beverly was the best help...!!! Thank you
11 months ago
Евгения Игнатьева
They have a poor customer service line. Never answer the phones, it sends you straight to voicemail after being on hold.
10 months ago
Инночка Севрюкова
10 months ago
Виктор Харьковский
11 months ago
Ирина Романова
10 months ago
Кирилл Ромах
10 months ago
Аля Хусеинова
11 months ago

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