Cell phone store Verizon

Cell phone store Verizon, 298 Grant Ave, Auburn, NY 13021, United States: 220 reviews of users and employees, detailed information about the address, opening hours, location on the map, attendance, photos, menus, phone number and a huge amount of other detailed and useful information
Cell phone store Verizon
Address: 298 Grant Ave, Auburn, NY 13021, United States
Website: verizon.com
Phone number: +1 315-252-5616

Location on the map

Reviews

Corey Monroe
I needed to return a company phone and start my own account. So many people have told me different instructions to get this done. I’ve been to this store three days in a row, and have had no success. These guys don’t care about wasting your time.
7 months ago
Kate Wham
Went in to switch from Sprint. We met with Anthony. He took the time to listen to our situation. He informed us about a promotion that was beginning the next day, and still,went through the information about which phones and discounts we're available to us during the new promotion. We went in the next day and Anthony set us up with everything that he had explained the day before. Also the taxes and fees that were needed to pay for our new phones up front, was less then we expected.
7 months ago
MAURICIO PAZTOR
Sales person was useless. He knew very little. Was not all encouraging about us wanting to purchase 2 new phones. When he finally got a demo model to look at for one the store actually had in stock, he then tells us it is cheaper if we buy online and manage our own setup. All the $$ we pay monthly for zero service. Back to Best Buy. and
7 months ago
carole roux
The employees were extremely helpful friendly and efficient
6 months ago
Alexandre Magalhaes
Auburn Verizon, horrible customer service, representative that was assisting me would say let me find out when asked about a product, then take off for ten min and come out with products I couldn't even use. This happened twice before I decided to just leave without getting actual help.
2 months ago
Oleg Motorin
My Verizon assistant Anthony was awesome today, quick efficient, knowledgeable and helpful
8 months ago
Toya Thomas
I came in to their store a few weeks ago with issue with my phone they were able to replace it and get me on my way very quickly the staff was very friendly and I was very pleased with how efficient they were
11 months ago
Mike Reynolds
After hearing my concerns they were able to provide the access requested in a very nice way. The explanation was most helpful.
1 month ago
Beverley Morrison
We were very happy with the Service at Verizon in Auburn. Mike was so very patient in dealing with us and other customers that wanted help at the same time! We have been there a few times previous and came away satisfied each time!
5 months ago
Usman Umer
She was very helpful.
9 months ago
Miles Taylor
Juli is so nice to work with. Highly recommended!
3 months ago
Matthew Foss
Clean store and great employees. Tend to be out of phones half the time.
5 months ago
sebastian amerla
Michael Angelo showed great effort and a high quality customer service.
3 months ago
Felicia Ramnandan
Was not impressed tonight???? the(gental man) who started to help me was not very into the sale of the product which I WAS impressed with and thinking of buying when HE walked away to talk to someone else and help while I stood there.????Shame on you and the other two who only want to wait on who they wanted too.
7 months ago
ken heaning
Veronica was very helpful!
9 months ago
Edik Zwetzig
Unprofessional; They ordered the incorrect phone. After driving back to the store, I corrected their mistake, to which they said that they cancelled the original order and chose the phone that I originally had asked for. I had to stay there for over an hour and a half in total. The first associate, "Bob", was not keen on guest relations and had an sanctimonious attitude. After all was said and done, they ended up sending me both phones. They also told me that I was responsible for shipping the unwanted phone back to Verizon, which cost $12. Next time I need a phone, I won't be going to this store. They were unprofessional, non-apologetic, and were not knowledgeable on many fronts. I will, instead, be ordering online.
11 months ago
Von Parker
WORST CELL PHONE COMPANY OF ALL
7 months ago
John Schultz
Upgraded with no hassle fast too
1 week ago
Corey Kelliher
Over priced. Rip off.????
3 months ago
Kelly Twohig
Nic is a good customer service
3 weeks ago
B Gordon
As a complete store I have no problems with Verizon, the individual store at ridge road in Rochester New York, left me feeling less than complete.
7 months ago
hector Silva
Very popular store. Visited on a Saturday and we were considering service but wait was so long that we left. Will visit another time. We have options at other stores so I made a purchase elsewhere. Salesman we spoke with at beginning of visit was very courteous.
7 months ago
Mike Gallagher
Quick and helpful. Informed me of all my options so I could make the best choice!
8 months ago
Cristal Castillo
The salesperson Rob was very helpful in finding a replacement phone. Everyone was polite and made the switch very easy and stress free! Always asking if we were being helped and made sure that service was quick! Overall happy with my visit!
1 month ago
A E
It was nice and quick. Found me the best deal
7 months ago
Glen Edelman
Over priced at its best I've never been told the truth in a store ever & this is the story Tell the customer what ever you have to make the sale & get the money pass the buck between the store and the service center full Circle run around like a Swiss watch. Im forced to give a star
5 months ago
Terry Sloan
Everything Is an issue outside of their problems. They work with you if they feel like it. Otherwise you're a hassle and they want you gone quickly.
7 months ago
Joseph Squillace
Advertise one price but when you get there it's not available. But mor expensive plan is. Shove you off to a tech on your phone rather than help you in the store. Smart phone is almost unusable between 6AM and 9PM. Then it's better. Annoying and expensive.
5 months ago
Alex Moise
Friendly staff, a little understaffed for all the traffic they get there, though. Be prepared to wait. I was in a hurry when I first arrived, and the person at the door told me there would be a wait. I had a quick question, and she answered it right away with all the information I needed, and I returned later when I had the time to wait. Smart, friendly and knowledgeable staff.
2 months ago
Shavona Boyd
We have our service with them and it is always great. The employees are usually pushy when we go in. But has good selection of phones.
7 months ago
Ray Levy
Salesperson was friendly and knowledgeable. Made a pitch to upgrade to a package above what I was looking for, but in a respectful, not pushy way. He did his job without being pushy. I was able to get what I wanted at a fair price. Even with a hiccup in the computer system that kept me there longer than necessary, it was a good experience and worth the 40 minute drive.
2 months ago
Emily Sanders
Just switched to verizon, excellant in store service, so far, happy I switched from at&t
8 months ago
James Bridges
This location is superior to the Auburn location. We were treated kindly and PROFESSIONALLY and were told about additional features that the Auburn store neglected to explain
8 months ago
mackenzie chase
The techs are very helpful and friendly
11 months ago
Lea Polch
We made appt online. Got there early and was greeted by Joseph, who was amazing from start to finish! We had 3 new phones and accessories in 30 minutes! Great experience!
11 months ago
Karen Christopher
Very helpful
2 months ago
sayed hamid
Good place, clean store, good customer service and good upselling.
8 months ago
Abbie Sigmon
Excellent ???????? customer service and expertise ! Rob was awesome to do business with #FirstOn5G #5GUltraWideBand
7 months ago
Dave Giroux
Uuggg. Always a frustrating experience. Never, do you get a person that can 10p% help you. They always have to go talk to their manager many times....
8 months ago
Abigail Dennis
Always great service there
6 months ago
Charles Massey
Not good- arrogant staff not helpful or service oriented. Decided to switch carriers after visit. I'm much happier with new provider and saved money.
5 months ago
Sena Ozsoy
I love going to Verizon to pay my bills because everyone there is really nice especially a gentleman named J who is works at the Auburn store thank you for having great people working with you.
8 months ago
Susan Lehan
Needed help w/dads phone. Very knowledgeable and efficient staff.
9 months ago
James Fitzgerald
Great service and helpful staff.
7 months ago
Braulio Lopez
Great customer service on a flip phone upgrade. Very friendly and knowledgeable staff.
11 months ago
Sagar
Other than the wait which isnt really their fault as they are busy. I never seem to have a issue any time i come here.
5 months ago
Maribel Martinez
Knowledgeable staff quickly identified problem & solved????
5 months ago
Jeffrey Senior
I'm not very happy with verizon the company. The people in auburn were ok
8 months ago
Kyzma Lex
Love the people that work there. They are very polite and helpful
11 months ago
Mohammed Razzaq
If you want good service from people who will be honest with you drive to Camillus or Destiny USA.
2 weeks ago

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