Swimming pool contractor Fountain Blue Pool Services Inc

Swimming pool contractor Fountain Blue Pool Services Inc, 2731 Vista Pkwy Suite D 1-3, West Palm Beach, FL 33411, United States: 220 reviews of users and employees, detailed information about the address, opening hours, location on the map, attendance, photos, menus, phone number and a huge amount of other detailed and useful information
Swimming pool contractor Fountain Blue Pool Services Inc
Address: 2731 Vista Pkwy Suite D 1-3, West Palm Beach, FL 33411, United States
Website: fountainbluepools.com
Phone number: +1 561-969-2299

Location on the map

Reviews

Jonathan Wozniak
About 7 years ago we bought a new pool heather at Fountain Blue some repairs but otherwise heated well. Last week I noticed a leak and called .Technician came out to check, walked tru the gate, opened a few screws to look inside and told me that I need a new heather because corroded inside and will email estimate for a new heater. All good but then charging Credit Card for $120 for a 5 min visit not cool!!! Needless to say that I will not buy the new heather at Fountain Blue
3 months ago
ray s
We received quotes from many pool builders before deciding on Fountain Blue. They were not the cheapest nor the most expensive. Robbin was so incredible that the decision was a no brainer. She was quick to respond with a quote and a design. Overall experience has been a pleasure.
3 months ago
Sandra Moore
sub standard work quality, refuse to send someone to meet me so I can show them, I sent photo's of all the problems and they do not acknowledge their poor quality work. Splotches of discoloration, mixmatched pool tiles, pool looks like a swamp
5 months ago
William Coleman
We decided to go with Fountain Blue to build our home after searching and searching. Never heard back from other companies, or prices were too high, or just not professional. Robbin from Fountain Blue just made us feel good. We knew we were in great hands. She treated us like we were friends or family. She took our ideas, designed the pool right on the spot, gave us her personal recommendations and ultimately helped us get a pool that we couldn’t be happier with. Absolutely love her and Fountain Blue. She stayed in contact with us to the end, and then some! Always made us feel like we were her priority. The construction PM was reliable, very communicative and always stayed professional even when I might’ve been a bit irate. I would always work with Fountain Blue if I could be guaranteed to work with Robbin and Leilany. Great bunch of folks, and definitely know how to deal with an impatient home owner; I’ll admit it. Great job. Highly highly recommend above anyone else.
3 months ago
fred olivia
Joanne met with us and helped design the most magnificent pool, we could’ve imagined. Not only was she quick, welcoming, and made the experience wonderful. She also helped us avoid making mistakes to make the pool more functional .... If I would use fountain blue pools. I would only have Joanne work on it and no one else.
4 months ago
Matthew Chow
Our pool was stunningly designed by Joanna based on our very specific requirements. Joanna was able to turn our thoughts into pictures and then her suggested choice of finishes were absolutely perfect. The pool was built with fantastic quality and the weekly service has been fantatstic. All round a great experience.
5 months ago
Gaurav rana
Joanna (sales rep) was fabulous, she sold us our pool back in July of 2020 we had such high expectations since she was so responsive, attentive, professional. As soon as we signed it went down hill each step along the way. No one communicates with customer, a lot of damaged property due to lack of care. Each "step" of the process we had to make sure we were on the schedule, once scheduled at least 2 no shows or something would "break" the morning of. Very rude to speak to, endless headaches and frustrations never listened to by higher ups since they told us "they don't talk with customers". The gentleman that runs the cleaning of the pools & final construction Juan is also very excellent and professional. Everyone else along the road was either new, didn't care or wouldn't respond. We had 3-4 other families interested in building with Fountain Blue until we told them to not do it. Very frustrating with such high hopes and spending so much money.
4 months ago
Bonnie Dunn
This company amazes me that they are still in business. Both my neighbors had pools built by them and I hear nothing but complaints from digging too big of a hole to the subcontractors don't speak English so they can't communicate with them. And to top it all off when they spoke to the office, they were told don't tell the owner. They have no regard for the neighbors. I had white powder all over my back yard from the tile cutting. I was awakened at 7:30 am to pounding and tile cutting. Really? No common sense and no regard to HOA rules and regs. I thank god that I am not having my pool built by this company. In my book they get a 0 out of 10 stars.
4 months ago
Roman Gogolev
Joanna Is the best asset this company can have. She is amazing to work with and really understood our ideas for our pool and worked with a fair budget. She is straight forward and honest and knows all the ins and outs of the industry. Pools arent cheap but you wont go wrong signing up with Joanna who will be with you every step of the way. The construction process has its ups & down like everyone knows its not super smooth but the office would always make sure to reply back to me by email or phone when I asked questions. When needed and I requested they would have a supervisor onsite to review the project, which we did on multiple occasions. We are in love with our outdoor space now and are glad that after 5 months we can enjoy some pool time!
4 months ago
Vamsi Mohan
All I can say is I would use them again. I love the pool that they built. Joanna Potter and crew did an amazing job for us! They were very fair on their pricing as well!
5 months ago
Steve Piotrowski
This place has some of the worst customer service ever. The plaster needed to be redone do to white blotch patches on a blue plaster pool. They came back again and nothing is done. I feel like the work was very poor. Constantly had to come back out to redo multiple items. Nothing they said was ever done correctly or done without having to call multiple times. I even tried their maintenance service and that was just as bad. Left plaster pieces in the skimmer so they never cleaned the skimmer, alge started growing on tiles because of a poor brushing job. Just no good things to say about them. Wouldn’t recommend anything from them.
5 months ago
Rob Fayas
Robin was very helpful with the design and we are very satisfied with the results! We would highly recommend her and the company for great customer service and always willing to answer questions throughout the process . I decided after to get the pool heater and spoke with Marlene Ortiz and once again great customer service! Thank you
7 months ago
Ken Shows
10 STARS!!! We had an exceptional experience with Joanna. Joanna helped us come up with a gorgeous design then her suggested choice of finishes was perfect. She helped us throughout the whole sales process and really looked out for our best interest, answered all our questions and guided us through making hard decisions. She is wonderful. We are so happy with our pool. This was our first pool purchase. If you are considering purchasing a pool, we would say you need to talk to Joanna first. Leilany took over once construction started and great job keep us updated and answering our questions.
7 months ago
Tonyell Gentry
We had a great time developing our pool with Joanna. She was comitted to great service and is very friendly. The appointment was awesome and we definitely loved the process of building our pool. Most importantly, every step of the process was explained in detail and with patience.
7 months ago
Pilot
I would highly recommend Joanna. She is very knowledgeable and her design helped me stay in budget. She was always very upfront with cost and expectations. Can't wait for our pool to be built!
9 months ago
Mike Willette
Terrible service. They have had my money for months. Still no resurfaced pool. I had to address everything, including permit, electrical, ....crazy....do not use.
4 months ago
Dmitry Dik
I reached out to fountain blue pools for a pool project. The initial interaction for scheduling went great. I was assigned a pool designer named Dorothy. Dorothy is a great designer and captured my exact concept on the first try. She is great and very responsive. I would definitely recommend working with Dorothy.
7 months ago
lani shamah
I never have been there, never purchased from them. It's some kind of scam or something... Someone sent me a text about a purchase being returned to them... I never responded as I have NEVER been associated with them for any reason ! ???????????? ZERO STARS... I HAD TO PUT ONE STAR TO BE ABLE TO POST ABOUT THIS SCAM ????
4 months ago
Gene Brockett
I am very pleased with the service at fountain blue pools. I also want to thank Joanna for her amazing service, lots of patience, and fun attitude with us. I 100% recommended this place
7 months ago
Ivan Pillot
Great experience ????. Robbin took the time to explain all the details to us. She gave us options and was open to change our design several times as we asked. She worked on the price and the process was enjoyable. Now, we have signed the contract. I will update after construction of the pool in a few months.
10 months ago
Cori DiLoreto
We are first time pool owners that are currently designing a pool for our new home. Immediately upon entering the showroom, Joanna made us feel at ease and was able to anticipate our needs, answer questions, and make suggestions that we would never have considered based on her knowledge of our wants and our family. She made the entire process streamlined, making sure we knew exactly what we actually needed, and that we understood what we were buying. I highly recommend requesting Joanna to help with your pool design needs.
5 days ago
Tabby H
RUN AWAY from this company!!! My husband and I are so disappointed with this company. We hired them to build us a pool, and we signed the contract in May 2020 of last year and they're still giving us the run around and won't finish. To top it off their sales person Robbin is so rude...it's as if we're dealing with a completely different person after we signed the contract. Their office person Leilany who is in the construction department is also very unprofessional and has no tack in dealing with customers. If you're looking to build a pool, look elsewhere. These people are a joke and shouldn't even be in business!
7 months ago
Debbie Schneider
Johanna is a very honest person,our experience with her was very content. She design a gorgeous pool within our limited budget.we were please to work with her outstanding professionalism. We highly recommend Johanna and the fountain blue pool. From mrs and ms de Luna,at sky cove westlake fl.
1 week ago
Brandon Watson
We started this process a few months ago and so far we are pleased with the responsiveness. They start breaking ground next week and Joanna has been great from the beginning. Leilany from the office as well, will update my review with pictures as soon as the job is done, I have faith it will be amazing. Thank you for all.
2 weeks ago
Mark Bressler
Joanna was very knowledgable and helpful throughout our design process. She was a good listener and made us feel comfortable. We are excited to see and use our new pool!
9 months ago
dheeraj dubey
Terrible, unreliable, shoddy work, disrespectful servicemen. I would absolutely not recommend them for any project. I have done extensive renovations to three homes in the area, and five overall, and never had problems with any contractor like I did with this company. Poor workmanship, sloppy worksite, poor cleanup, not showing up despite confirmations, abandoning the tile job, the list goes on and on. It wasn’t until I spoke with the owner that any attempt was made to finish. My paver people had to finish and take over the tile work.
8 months ago
Damien Moore
I contracted Fountain Blue Pools to Clean, acid wash, replace light and fix, and replace the pool pump. The service tech was nice and started the job on time. I admit the pool was disgusting. It took the 2 weeks to complete and the tech made statements that he would fix the light but it was never added to the work order. The manager came to install the pump and only changed the motor to the pump and when he left it was leaking. All the sludge from my pool was left on the grass near my pool and smells like frog excrement. I emailed the company with no response after 6 days so I am posting here. They did not finish the job and make it swim-able and my husband spent 3 hours to clean what they left, the picture with the black dots are frog eggs. No chemical was put in the pool and they charged me for it. Why did I pay them? VERY UNHAPPY with their service.
4 months ago
Landoblaze
Fountain Blue did a fantastic job helping me and my family build our dream pool. From the very beginning at the consultation in their office show room to the final inspection, Fountain Blue was amazing to work with. All employees we interacted with were very polite and professional. They were great with returning phone calls in a timely manner and would keep me up to date on progress with each step of the pool construction. I would definitely recommend Fountain Blue to anyone wanting to put a pool in.
6 months ago
Charlotte Heads
Avoid this company at all costs. I have renovated homes, pool decks, and pools and have dealt with various contractors over the years. I have NEVER dealt with one as unprofessional and unresponsive as this one. We constructed a pool to the tune of 78K, and we have been left with a spa that randomly drains on its own, pavers that are uneven and tripping hazards, and LED lights that do not work consistently. We have spent hours emailing and calling and meeting techs at our home and these issues persist. We have hired a lawyer at this point, only for the company to send a letter lying and self-servingly stating that they repaired each issue identified which they have NOT. Unless you want to deal with this kind of headache, hire a different pool company.
1 month ago
Lexi Castaneda
Vinny Altieri the designer was so professional and responsive. Not pushy and I was just trying to fix a leak but once he explained in detail how too make my pool an oasis I was all in. I am in construction now and the staff is so fast and proficient in their work! I cant wait to post my pictures of the new and improved pool!!!!!Thank you Vinny for being so attentive and on point! I highly recommend Fountain Blue Pools!
1 month ago
Billy Morris
We spent $80k for our pool. For the last 6 month’s we’ve been calling them for our pavers, we had a light burnt they replace it another one burn now and no one responding to calls. The travertine pavers they are all messed up. Our spa keeps draining every night they change valve but still it’s the same thing. All employees are useless there and when we ask to speak to a manager or owner they are giving us the run around!! If I have a customers spending this type of money I would make sure they are happy with our product and most important with our customer service!! STAY AWAY from this company.
9 months ago
Ehab Gamal
Try to avoid this company. My pool is new. I’m waiting for the last 3 months to come and fix the coping and the finish of the pool. Alvaro is not returning phone calls. Supervisor and customer service neither. Very frustrated.
6 months ago
Kevin Cuffy
Best pool company in all of South Florida! Highly recommend!
5 months ago
Matthew Laurin
I highly recommend Joanna with Fountain Blue. She spent an incredible amount of time working with us on a difficult pool build (small space in a zero lot line neighborhood). We had many ideas and weren't sure where to start. We also changed our minds a few times and she took the time to redo our plans from A-Z. She responds to all emails super fast regardless if its day, night, weekend, etc. She is very knowledgeable about the construction process and detailed orientated. I also happened to meet the owners of FB in the showroom and they seem to be stand-up hardworking people. The owner started off as a pool cleaner. It is nice to see a success story like his. I'm sure it wasn't by luck that he built a great company. Everyone's work ethic and passion for the job is exceptional.
1 month ago
Todd Beaumont
I have been a Fountain Blue Pools client for 5+ years. In fact, they originally built my pool as a new home purchase from the Standard Pacific. I have had virtually no issues for the past 5+ years until a few months ago. The turnover in service technicians was almost monthly and the pool became neglected and filled with algae. Now here is how you tell if a company is great - whether or not they provide AWESOME customer service when things don't go according to plan. And that is EXACTLY what Fountain Blue Pools did. The regional manager, Michael, took it upon himself personally to resolve all of my issues. Michael proactively communicated with me and informed me of the diagnosis, the root cause and what he was going to do to remediate the situation. In a matter of the weeks, my pool is now looking bright and shiny again. It is this kind of service and attention to details and responsiveness which separates an average pool company from Fountain Blue Pools. I would hands down say that the focus on customer service at Fountain Blue is amazing. Michael is proof of this!
5 months ago
Carla Osborn
Very good company, compromised with the quality delivered to the customer. Customer oriented and owners involved from the beginning to the end which guarantees that your backyard’s dream will become true!
10 months ago
Natalia Catlett
My neighbor recommended us Fountainblue Pools to build our new pool, from the moment "Steffany" answered the phone was quite an experience, the staff is amazing. "Lisa" is responsible for everything to flow as close to perfection thank you to be there for us Lisa. she is also the Super woman of this institution... , then "Katelyn makes sure your pool is alway crystal clear , her weekly maitenance service is so consistend and professional , service maintenance is fulfilled to perfection,.... wow! what a tremendous experience. I give "10" stars but in google do not option for "10", I recommend this company 100% ...... if you want to have build the best pool in the world .... do not hesitate to hire Fountain Blue Pool, I assure you never they will repent. "WITH THEM, THERE IS NO WHY TO WORRY" Antonella & Leandro.
5 months ago
Sally Greenhouse
High Quality, easy to work with contractor, excellent. We shopped around for a new pool in February 2020. We had several pool companies come give us their pitch. Joanna with FBP was the most honest, most knowledgeable, and delivered all the cost involved with our project. If you're building a pool... do your research (their is so much on the internet); then ask the sales person questions... and see who is honest and knowledgeable. That's why we went with FBP. Joanna knew the answers, was honest and up front with all cost (nothing was hidden). But most importantly... she designed a great looking pool that had what we wanted, and within our budget.Now for the construction... EXCELLENT! Leilany , our construction coordinator was the best person to work with. If you decide to go with FBP... ask for her to be your coordinator. Please keep in mind the time period... our pool was constructed in the peak of the pandemic. it was started on April 14th, and completed May 28th! As a DIYer... I like to oversee everything. The crew's were always welcoming and ready to explain the construction at hand. Leilany was always available to keep us posted on next steps and inspections scheduled.
4 months ago
David Delaney
Mike Ybarrondo has been fantastic on helping us out with our newly built pool. He is very knowledgeable and friendly. Fountain blue really has a great crew! My wife and I couldn't be more happy! Thanks Mike
4 months ago
Malacah Watkins
An awesome company! You can be promised that! Get your private oasis today! Protect your family. Their knowledge in the pool industry is top notch!
4 months ago
Betty iarca
Someone is scamming using this businesses name. Attempting to alert the owners.
5 months ago
Mark Steiger
Joanna is amazing highly recommended showed us a great design stayed within budget very funny and the showroom and the offices were really nice and everyone was friendly
11 months ago
Atikur Rahman
Had issue with this company from very beginning. Had to call them twice to actually schedule an appointment. Two hours prior the appointment sales rep called to see if they can reschedule. Finally they arrived on time after I told them that I wont be able to trust you with the job if you cant show up on time. Now, the deal was very easy for the rep, we knew what we want and how we want so she left with drawing and measurements 15 min after she arrived rushing to another customer saying that we will get quote by end of the week, rep visited us on Tuesday. One week after still no quote so I called office where they told me that rep will call me with the quote. As of now I have not heard anything from them while two other companies showed up and provided prices the same day.
3 months ago
Maxwell Lazaroff
We switched as recommended by our neighbor. It's only been two months and I feel confident in my choice. So far so good, keep up the good work. Even our visitor likes it!
1 month ago
Nathan Miller
The service received from Fountain Blue Pools is the absolute best. Very professional and high quality work for the right price. A great joy to work with always!!! Don’t pass on them for any needs for your pool
5 months ago
Dominic Mills
Joanna was great!! she made it so simple for us, had a blast working with her. Thank you so much Joanna!!
7 months ago
Adam White
We had a major issue with our pool filter while we were out of town over the holiday weekend, my husband called Chris and he immediately remedied the situation. Chris is punctual, always goes above and beyond, and is such a pleasure to deal with. Thanks Chris!
4 months ago
verenice garcia
Designed a pool from out of state for our Florida home, not an easy task, but Joanna with her knowledge, commitment and professionalism made this a great experience! Looking forward to seeing the finished product! Thank you again Joanna for always listening and taking your time in helping us create our pool. Stay safe!
3 months ago
Zane
We had a great experience with Joanna. We were able to get a beautiful pool, within our budget. Joanna was very knowledgeable about the process and it was a seamless experience. Would highly recommend their services.
4 months ago
Andrew Wong
We had a major and complete renovation done on our pool three years ago. We added a hot tub and gas pool heater as well. Working with Fountainblue was nice. The initial stage was little salesy, and they can be a bit pricey. Honestly, that was my least favorite part, but after we got past the sales people, we really appreciated working with our designer who was able to provide complete renderings. The company has been very professional from the start and we have also used them to service our pool since the installation. Although it hasn't been "hiccup-free" our service coordinator, Marlene Ortiz is one of the main reasons that we've stayed. She's always been responsive, professional, and made sure that whatever needs to be done is completed. Her level of service is unsurpassed in the pool business. Over the three years we've also really appreciated the friendly, responsive, knowledgeable service from our repair technician Ray, and we've enjoyed our weekly service from our very knowledgeable and experienced tech Robert. He's always been friendly and does his best to help us to stay ahead of the game and keeps our pool looking great.
2 months ago

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