Tire shop Walmart Auto Care Centers

Tire shop Walmart Auto Care Centers, 534 S Duff Ave, Ames, IA 50010, United States: 86 reviews of users and employees, detailed information about the address, opening hours, location on the map, attendance, photos, menus, phone number and a huge amount of other detailed and useful information
Address: 534 S Duff Ave, Ames, IA 50010, United States
Website: walmart.com
Phone number: +1 515-956-3551

Location on the map

Reviews

Michael Fassett
While their prices are nearly impossible to beat, their service is incredibly slow with little customer focus. It's as if their employees simply don't care if the customer has a positive experience or not. We dropped our car off for an oil change. It took nearly an hour just to speak with the clerk. Walmart simply doesn't staff their Automotive Department correctly. They could sell more products if they had the staffing, but every time we go to the Automotive counter we wait for one clerk to slowly, unenthusiastically work through the line of customers. I don't recommend going to Walmart for auto service if you are pressed for time.
7 months ago
Danny Prewitt
Amazing customer service and even better work done to my vehicle.
4 months ago
Andrew Brama
They wouldn't even answer the phone
2 months ago
Charisse Shaw
It was a cold weekend and their car battery selection didn't include the one I needed.
7 months ago
rajwinder hans
I love bringing my car here for oil changes. The people are always nice. One time the area manager went and got a cart for me as I was holding my baby and didn't see them on my way in... and it's also hard to beat $20 for an oil change.
5 months ago
KarynJohn Cray
The mechanic that does oils changes was so rude he was pressuring me to leave kept repeating “I’m not going to touch your vehicle for 3 1/2 hours” and I said I could wait. He got mad and it was so uncomfortable so I just left. I can’t trust someone with that much attitude/disrespect towards a loyal paying customer around my car no thanks.
5 months ago
Ewgeny Ilin
It's walmart
3 months ago
Richard McGee
I went in for a change of tires. Evrything was handled very professionally. The job was completed quickly. I would highly recommend this place to everyone.
7 months ago
Stacy Beckman
The wait time was nothing special, but the price for a new battery was the best I could find. The mechanic who installed the new battery went above and beyond by finding a wiring issue I created when I installed a light bar which was causing the old battery to short out and fixed it for no extra charge. I was quite happy.
4 months ago
Ismail Bichara
Nice crew was helpful but they don't have rims here and they dont offer anything more than standard tire/oil changes
7 months ago
Raul Serrano
Turn around time was faster than quoted and they were very professional for how busy they were
1 month ago
Kimberly Knowlton
Well half way through the oil change they find out they didnt have my oil filter. They tell me I need to go buy one an comeback. So I had to walk and find a parts store In a town I didn't know. For my troubles they gave me a 2 dollar discount... even though I had to pay for my own filter which was 10 bucks. Thankfully I had nothing going on so no big deal but still worth a 1 star rating.
3 months ago
jad jaber
Dont waste your breathe and go there. Very rude and unfriendly I needed help and they pretty much just spat in my face....
3 months ago
Robin Gee
Every time I call, they just pick up the phone and hang it right back up. I can briefly hear people talking in the background, but then they just slam the phone back down as hard as they can. The 4th time I called it just rang for 5 minutes straight before being automatically disconnected. All I wanted to do was ask if they had tires in the right size for my car
5 months ago
Mandy holeman
Went in to get tires balanced acted as if I wasn’t in the lobby waiting at the register let another guy come pay for his stuff and walked off on me don’t know if it was because I was black but I say I will not use this place again for any service
1 month ago
alberto salinas
Good if you need a cheap tire in a pinch..as long as you bring the wheel in yourself. Waiting for them to get to all the influx of automobiles didn't seem like a joyful wait according to the other customers. But I took a wheel off my car to have a new tire mounted and they got it done the same day within a few hours. It took a while to get someone to complete my order and it seem as if they were short staffed and overwhelmed. No one was in a hurry to make up for the short handedness though.
1 month ago
Joyce Wang
No sense of urgency. Not that I was rushing, just one person never picked up their feet. Like just mosey on like when a cartoon is sad and drags. Took around 15 minutes to walk out to my car, look at tire number on door and walk back. Only looking at my tire. They were able bodied. Also, this day ->so many employees in, yet very few working on cars, so not sure what that deal is. Took over hour for two new tires when they said 30-45, please say expect much longer so the person doesn't wait. If they said 1.5 hour, I could've left (30min s I'll stay). Counter person was nice that checked me out, and tires were mounted correctly.
7 months ago
Tanya McEachern
Smooth
4 months ago
Bekk D
I'm really disappointed on how much they lack in product and now with all the college students back in town not much quantity in store for some basic products. That's probably why no one wants to work at Walmart. Very unstaffed and just no so clean. I wouldn't go there during peak hours just alot of people and not enough open checkout lanes.
1 month ago
Austin Rouse
I went in for them to fix a tire that was deflating. At first the man was very friendly and got me right in. I arrived at 5:30 p.m.. They told me it would take 45 minutes. Seemed a little high, but they did have one or two cars in, so I figured those must be larger repairs. I waited for two hours and forty-five minutes. People much angrier than I was were piling up in the lobby. Finally, I get my keys back and leave. They tell me they found a screw in the tire and sealed it up. The next morning, my tire had gone flat again. I went in after work, where the lobby was already filled with impatient people again, many of whom I recognized from yesterday. This time they told me they could do it in 3 hours. The employee treated me like I was lying about the failed repair. After telling them that I didn't have time to wait for three hours, or seven, based on yesterday's experience, I asked for a refund. They refused and wouldn't help me come up with a plan to get it fixed right, just telling me over and over again that they are first come first serve. I finally left. I'm not willing to wait triple the estimated time for them to make simple repairs that aren't even done right. I'll pay a little more at a competent tire shop.
6 months ago
Alma Cazares
Bought 4 new tires from walmart online, and have walmart tire folks installed them. In the next month, one of the tire went flat twice. Bring my car back, but they said they found nothing wrong and can do nothing about it. Can't imagine why they can't fix this slow leak. After all, they installed 4 brand new tires.
9 months ago
Siobhan Thompson
Lower if possible 4 1/2 hour wait only to be told they can not take tire off jeep...it's a thing called a lug wrench the 4 way in the back seat
4 months ago
Shasta Dickey
Want to make an appointment with the only place that’s open on the weekend? Well it won’t be here because they won’t even accept appointments.
4 months ago
Nirari Barm
All I needed was a new tire. As it was Labor Day, Wal Mart was the only tire center open. I called ahead of time to see if they had the tire I needed in stock and asked if I could come in sometime that afternoon. The man on the phone was very nice and said that they had what I needed in stock. He said I could come in that afternoon and that there would probably be only 1-2 vehicles ahead of me. When I showed up there were already a few people waiting and the man behind the counter seemed annoyed and exasperated. He told all of us waiting that they were already backed up 3 1/2 hours and that he was doing services himself even though he wasn't supposed to. He said he couldn't help any of us today and practically shooed us all our the door. Very rude. Especially since I called ahead and was told it would be no problem. Would not recommend. GO ANYWHERE ELSE.
1 month ago
Kerill K
I've had nothing but good work from these guys and gals! Every time I go there, they're always as helpful as they can be.
7 months ago
Jen Everett
Actually was pretty good!! Pretty fast
1 month ago
Saul Wertzer
Quick and good prices
1 month ago
Chris Chee
After waiting 2 and a half hours for them to seal ONE tire, I get in my car finally about to leave and I notice my brakes are completely shot. I coasted back into the parking lot and go inside and get one of the mechanics. He comes out and looks under my car and notices that it's leaking and says that it wasn't their fault. I remind him that they were working perfect when I brought the car in and that the brakes didn't work after I got it back from them. He tells me it wasn't their fault again and tells me to call another mechanic in town to fix it. Awful service. Would not recommend them at all for anything. Waiting on a call from Car-X tomorrow morning to see how much damage Walmart caused me.
1 month ago
Jason Groves
No sense of urgency at all. The employees stood around mostly texting while one guy worked on the car. It was the only car in the shop almost the entire time. I was quoted about 45 min to put new tires on, which seemed long but I had the time. After nearly an hour and a half the car was finally done. This should have taken less than about half an hour.
7 months ago
AnneMarie Welsh
I got new tires online from walmart online, they had defections and when I went to return it they said that the tires are fine just to pass the 90 days of returning the tires. No trust at all, and really bad service.
1 month ago
Greg Toner
One person at the register. Extremely rude.
4 months ago
Allison Scamehorn
Service is top notch, but be prepared for a long wait time.
8 months ago
Junior Morales
I’ve never had an issue with the customer service here. Sometimes service takes longer but not unlike any other place in town.
6 months ago
Craig Adamson
Don't ever get the life time tire rotation and balancing from them in Ames location, walk in couple time no matter at 9 in the morning or 2 in the afternoon, wait time is about 2 hours, even they only have 1 car in the lot and 3 car inside, very slow and not friendly service, I will bring business elsewhere.
1 month ago
Sharon Mpofu
Great employees, fast service!
5 months ago
Nikita Sergeyev
They open nice and very nice and helpful!!
9 months ago
D G
it was good service and fast
2 months ago
Dawn Tabram
I loved it.
3 months ago
Gabriel Salvares
Helpful and easy
5 months ago
nick nord
There is a girl that works in the auto care center that is the rudest person I have ever met!!!!
4 months ago
Annette Allen
Worst customer service I have seen in 30 years.
7 months ago
James Johnson
No customer service whatsoever. I went in at 8am on a weekday for a small service on my vehicle. I waited at the counter for over 10 minutes, even making eye contact with employees in the back, to no avail. I left and went elsewhere. For your sake, take your business somewhere else.
1 month ago
Sanyam Chauhan
Nearly 4 hours to get tires mounted. They never called me I drove back into town to find it had been done for 2 hours and no one thought to call me. If you want to waste a whole evening come here.
6 months ago
Shain Wooldridge
Very rude and unprofessional! They have no desire to wait on you as a customer and I wouldn't tell my worst enemy to go here even if they only needed new wiper blades.
1 month ago
Chasity Conner
Very slow.
6 months ago
Heena Patel
Had a nail in the center of the tire and they said it couldn't be fixed without even looking at it.
1 month ago
Kevin Andrew
They really are unbelievably slow as others have said. But I got my tire for 43 dollars after being quoted 110 at another auto shop across the street. I'll wait an extra hour for that.
7 months ago
Ashley Cancino
VERY RUDE. Even, the representative hung up in the middle of the call
1 month ago
Dae Sheils
4 months ago
Husanara Athher
1 month ago

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