Cell phone store AT&T Store

Cell phone store AT&T Store, 938 Duluth Hwy b, Lawrenceville, GA 30043, United States: 127 reviews of users and employees, detailed information about the address, opening hours, location on the map, attendance, photos, menus, phone number and a huge amount of other detailed and useful information
Address: 938 Duluth Hwy b, Lawrenceville, GA 30043, United States
Website: att.com
Phone number: +1 770-682-9977

Location on the map

Reviews

frederic jacoberger
Lance, Thank you so much for being knowledgeable, patient and so dang friendly. I really appreciate the time you took to answer all of my questions. You set up my new phone, you personally took the time to set up the screen protector and case. Above and beyond. You and your coworker were awesome, inviting and just all around good people. Thanks again for an enjoyable experience. ps I came by today and dropped off the chip tray. Thanks again.
9 months ago
Brendan Carey
The entire staff was kind and eager to help customer.
8 months ago
Susan Cotton
I don’t replace my cell phones often; it’s always a learning experience when I do. New phone features and benefits, pros and cons of various service plans, and the most cost effective way to meet my needs. It’s more than I care to navigate by myself!! I found Lance to be patient, knowledgeable, and helpful as I worked through all these details. Two key questions when I evaluate any kind of service support - would I do it all over again, and would I recommend them to a friend? Yes, and Yes!
9 months ago
Ksusha Koshechka
KT and Lance are the embodiment of quality customer service, not only did they assist my family and I switching over from T-Mobile with efficiency, they answered all of our questions regarding phones and plans with superior knowledge. KT stayed an hour past closing time to assist my family and I to complete our plan and was courteous the entire time. They made the complicated process of switching networks simple and easy, these two gentlemen deserve all the recognition as far as I'm concerned.
5 months ago
mike runyon
My kids and I was very excited about switching to AT&T and getting a new family plan for the new year. We had a great customer service experience. Mariana was very helpful and knowledgeable and was with us throughout the process. She is so awesome! We are enjoying our new IPhones and new service. Thank you so much!!!
6 months ago
Tony Calabrese
Marianna & KT are absolutely amazing! They were so helpful, knowledgeable, professional, kind, & most of all patient. They made this experience so smooth. We will be seeing them for all of our At&T need going forward.
7 months ago
Dmitriy Quentin
Mariana and Kt were extremely helpful and made the process really easy. They were very nice and just overall really good employees. Definitely a go too when it comes to at&t
7 months ago
Teresa Simon
KT was super helpful, I was very impressed with how helpful he was and it was close to after hours. He didn’t seem tired of me asking him questions or anything. Thank you for your awesome service.
10 months ago
Ivie Chambers
I called in and talked to Sam to today. She was very kind and eager to help me. My question was solved perfectly.
5 months ago
rob morgan
I needed to have my new phone activated and move my data from the old phone and this was absolutely the most pleasant experience I've ever had when visiting an ATT store to change phones. It's Friday 2/26 (around 4pm) and I went to the ATT store located at 938 Duluth highway in Lawrenceville GA; all the reps in the store were engaged with each customer...even while dealing with a customer at the time, they acknowledged the new customers without making the customer being serviced at the time feel neglected. The reps were attentive and they all knew their products...I have a store that is closer to me but I guarantee that as long as I'm an ATT customer and they have this group of reps, this is my go to store...the only downside or disappointment was that I neglected to get each of their names so that I could shout out to each one of them. The store was clean and clear and the atmosphere was awesome. Thanks guys, I really appreciate your help!
5 months ago
Jeannie Dulin
I recently went into this location, worked with the store Manager Trey. After a long conversation going over my bill he calmed me down, lowered my cell phone bill and got me into a brand new phone. I've been to several AT&T stores in the past and its been the worst service, But working with Trey makes it feel like buying a phone is fun. Thank you Trey for your hard work and thank you for helping me. If anybody needs help go to this location they are the BEST!!
10 months ago
Rajith Kakunnath
Mariana was sooo helpful and kind during the process. We were able to open an account and get everything we needed.
11 months ago
Leslie Robinson
Placed an online curbside pickup order. At first the guy on the phone said no order was ready. After hearing I had a confirmation email, he checked and said it was ready but I need to come in to get it. He did not speak to me very much the whole time I was inside and was processing my order. I was supposed to get a mailing label for my trade in phone as well but he said the store doesn’t give those even though it says online the store is supposed to. Overall, seems AT&T and staff don’t really care about the customer.
8 months ago
Derrick Young
The staff was very accommodating and courteous. I definitely recommend anyone to go here for an exceptional customer experience!!!!
8 months ago
Beckey Colby
Great store. Usually well stocked with phones, very knowledgeable and accommodating, usually don't have to wait very long unless there is a big crowd. Lots of accessories in stock
10 months ago
Todd Poulin
Horrible service. The manager runs a scam on customers. Been fighting for almost a year to get my service and billing corrected. I’ve been a AT&T customer since the 80s. I can’t get anyone to help me because this store is a “retail” store. Make it right
7 months ago
Lian D
I honestly went to this location to explore my options and ended up starting a wireless account with them based of how well the experience was, the representative(young lady) was very helpful and empathetic with me, I appreciate how family oriented they are at this location, being that I was with my irritated 3 year old :) Thank you for helping me. I will definitely refer upcoming/current customers to this location.
10 months ago
Mayan Society
I just wish I never been to this store ???????????? the day I come to pick up the iphone 12 that the day I want to return the phone right away, but they won’t let me, they want me ether send the phone back or have to return from another location, but because I’m I afraid the mail may get lost, so I refer return at the store. And I was told that the reason he won’t let me because they doesn’t want to lost commission .... that what the guy work from another AT&T location told me ???????????????? and I can’t return the the phone from new location either , because they said I have to return the phone from the location where I order the phone ???????????? . I HAVE VERY BAD CUSTOMER SERVICE WITH AT&T both location I went to, and I been with AT&T more then 7 years ????????????????. I wish at& t call me explain to me why I can return the phone at both the store I went????? NEVER COMEBACK HERE So I think this is the time for me to look for another company
3 months ago
Su Zheng
Dimitey best costumer support need more customer services like Him
9 months ago
Robert Rosendo
The guy that is working right now was completely rude. I'm having a whole conversation with him and I was literally having a conversation with myself he completely ignored holding his head down typing on his phone I have never experienced anything like this at an at&t store unbelievable so I had to go to another store
5 months ago
Paku Zero
AWESOME CUSTOMER SERVICE! WILL RETURN!! Mariana was charming!
8 months ago
Dana Beasley
Really great environment, when you walk in your greeted with great energy.
7 months ago
Rebecca Hallahan
Customer Service left A LOT to be desired ????
5 months ago
Anand Patidar
I love this place the seller was so professional and helped to meet my demand.
10 months ago
patricia zelachowski
Customer service here was EXCEPTIONAL! The manager Trey Thomas lowered my cell phone bill. As well as set me up with TV and internet. This has to be the BEST customer service I have EVER gotten from AT&T. I would recommend this location to all my family and friends! Trey Thomas is the best. Thank you!
1 month ago
Timothy Parlatore
I wak in with my husband and we didn’t not get an hello from the employees or do you need help nothing at all. TV so loud and unprofessional.
8 months ago
Anita Mathis
I recently went into this AT&T store to address an issue that i was having with AT&T. The store manger Trey helped me fix my bill as well as set me up with a new IPhone. Thank you Trey for you customer service that you provided, I will be telling my friends and family about this store they are AWESOME!!!!!
1 month ago
Laura Fabick
Just had the absolute worst experience here!!!! Since the workers have changed and been staffed with younger workers they have no customer service at all! I went in to set up my replacement phone and was barely helped. Granted there was another gentleman in front of me and two people were helping him but even while his phone was setting up they didn't check on me but once. As well as one worker came from the back he didn't even acknowledge me just went straight to his computer to take some quiz. I have never been so disgusted with their service in my life and I have been a customer as well as my family for over 15 years!!! I am extremely considering leaving at and t.
3 months ago
Frank Heizmann
I was really happy with the service the store manager, Aadil. He was very kind and genuine. I didn't even have to buy a phone and he showed me the best customer service I've seen in all my years at AT&T. He transferred my information, activated my number, and got me some new accessories for my phone also! I would definitely recommend this store and asking for Aadil everytime you need anything!
3 months ago
Lena P
BUYER BEWARE. I wish I could give them a zero. They misrepresented my plan, they promised to call numerous times and take care of the issue, the manager actually said, “I’m a busy guy” as the reason for not calling me back. I have been to the store 3 times and on the phone with the corporate office 4 times, have tried to cancel. I was told they would ruin my credit if i didn’t pay. This is beyond believable. Beware of ‘authorized retailers’ on the sign, they are not owned by AT&T. Ensure you not only get a copy of your contract but that you know what your first few payments will be (they will likely be double).
2 months ago
Juliette Min
Came to the store and spoke with aadil who helped me chose the perfect phone for my daughter. He was very sweet and answered all my questions. Not only did he help me get the perfect phone, but he also helped me save money on my bill and get a new phone for myself. He spent time helping me with transferring all my data and setting up my phone. If your looking for great customer service come ask for aadil!
2 months ago
usha sharma
called and was assured they had equipment to transfer data. took my kids out in the pouring rain and was told they only back up from cloud. they don't have cables to transfer
2 months ago
Diego Palacios
The young man KT and his supervisor Trae were both very professional during my visit. They resolved all of my issues within a timely matter.
4 months ago
Steven Wolf
I went in today to have a replacement screen protector put on my phone which the associate was able to do for me. That was the only thing good about today’s visit. The associate offered a deal on the new iPhone stating that it was $300 off. As I was backing my phone up the associate stated he got an email stating that the promotion for the iPhone ended yesterday and it was only valid for Androids at this point. This was halfway into the workday. It was very disappointing and it seems like an associate should know when each promotion begins and ends. The wait time at this location is usually very long as well. We will go to a different AT&T store from now on.
3 months ago
Reggie Pinkney
Best customer service. Had a bad experience at another location and called these guys from the parking lot of another store. Was told by TJ that he could do what I needed. I drove straight there and he stayed an hour after his shift was over just to help me. Awesome staff. Will definitely go back to this location.
4 months ago
Miles
I’m not really a the type to write reviews but i just has to write one for AT&T ! Only thing I can say GREAT GREAT customer service! Ms. Logan helped me out so much and her service was just excellent. The whole staff was very friendly and helpful and my first time experience was honestly awesome. I’m glad that I made the decision of switching ! My friend and I are now enjoying our new iPhones ????
9 months ago
Volein Hart
I have been a patron of this store for several years. They always go above and beyond. The manager is kind, patient, and knowledgeable. I appreciate her and the staff at this location consistently taking great care of my customer needs. Great store!
1 month ago
Beckett BAIRD
This store is very unprofessional. The associates are very careless and act nonchalant about there job. Was told my iPhone 11 pro would be shipped to me in 3-4 business days by the associate Aadil confirm with him to make sure because they didn’t have any in store and I needed the phone because my phone was completely broken he assured me it would be shipped in 3-4 business days was never given a tracking number just a receipt it has been business 5 days and I still have no phone went up to a different at&t store and they are saying in there system it says 2-3 weeks which is fine if thats what I was told to being with. I returned to this location spoke with the “manager” Trey and he had no answers for me as well and no tracking number. So all I have is a receipt and just have to wait until my phone may pop up in the next few weeks. This store has no sense of urgency would not return or recommend.
2 months ago
GUILLERMO Morrone
Bad atention never come back to that’s location
11 months ago
Troy Lord
I was helped out by TJ at this store. He is an exceptional employee. He was super helpful with all my questions and worked quickly.
3 months ago
Travis Folsom
I had such a great experience here. I worked with Kelly, who helped me understand my options and explained my new favorite phone so thoroughly. Additionally, both Kelly and another associate, TJ, made the process even more enjoyable with their tech knowledge and friendly personalities. Y'all turned my frustrating phone loss experience into a much better day! Thanks for cheering me up and helping me with this awesome phone.
1 month ago
Design Hub
Came in to see if my phone was compatible with there service. Left with the $65 unlimited plan paying only $45 a month! Lori Logan was a great help!
7 months ago
Chris Rodriguez
Service was efficient. That's the 4 stars. The woman who waited on me insulted the phone I was upgemrading from. She complained about several things. Seemed to not like customers or at least not me. But I got what I needed at no charge. Maybe that was it.
3 months ago
Aviva Zaks
Great service, found discounts available and friendly
1 month ago
Robin Potash
The Manager attended to us and she was awesome. Great atmosphere. This is my second time at the store and they always treat me like a 1st time customer. Lovely experience
3 months ago
Christopher Gallivan
Worst customer service, walked in to simply make a payment and wasn’t even acknowledged. This is the second time I’ve gone and the people working there don’t even care who walks in through the doors.
4 months ago
Camron Mills
I has the best experience ever. Walked in store, waited about 5 minutes and was out in less than 20 minutes including the wait time. The sales lady was great and very courteous and let me know if I needed help later with phone to call or come see her and she would help with my issue. The last ATT location I went to last year I was there over 4 hours as apparently the girl didn’t know what she was doing so I was dreading going into any ATT store. Thank god for this location and the folks that work there who knows what they are doing. Kindness goes a long way.
4 months ago
Ronny Finol
I will be an AT&T customer forever because of Lori, and the amazing customer service that her and the rest of the staff here offer! I always know that my family and I will be taken care of and all of our questions will be answered. AWESOME JOB!
5 months ago
Sarah Knoblauch
The manager, Lori, is the best! She is friendly, knowledgeable, and goes above and beyond to help the customer. Excellent customer care!
1 month ago
David Anderson
Great staff and store. After going to another att store and pretty much being told that I should just order what I wanted online, this store and staff went above and beyond in assisting me and upgrading my device. Highly recommend
1 month ago

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