Serena & Lily Design Shop
Home goods store Serena & Lily Design Shop, By Appointment Only, 35 Elm St, Westport, CT 06880, United States: 8 reviews of users and employees, detailed information about the address, opening hours, location on the map, attendance, photos, menus, phone number and a huge amount of other detailed and useful information
Address: By Appointment Only, 35 Elm St, Westport, CT 06880, United States
Phone number: +1 203-635-8000
GPS coordinatesLatitude: 41.1426896
Location on the map
One of the best resources in town! Excellent service with an inspiring store filled with wonderful ideas to create a casual luxury lifestyle! You will want it all! MAR approved.
7 months ago
Never again. Paid shipping for chairs and they didn't work. Guess what? Paying shipping to return. $120 in the hole and no chairs. There are so many better alternatives--think twice before ordering.
8 months ago
This store is an old three story house that has been lifted and transported to this current location. Every room designed and decorated as if it's a home. So much inspiration. Every time I go here it has been updated so there's always something new to check out. Sales associates could not be nicer and courteous to those of us in for "just looking".
11 months ago
This company has horrible customer service. I placed an order weeks ago, all items were in stock and ready to ship. I received an email with shipping confirmation and provided a tracking number. The item did not arrive. I contacted the #serenaandlilyatlanta store and was told by a supervisor my item was in transit and on schedule. I then contacted FedEx and was told they never had my package as a shipping label only was created and to contact Serena and Lily. I left a voicemail at the #serenaandlilyatlanta store for the woman I spoke with. It’s been 3 days and no one from that store bothered to return my call. I called customer service when I was told my package was lost in their warehouse and the item was in stock and would be shipped overnight. I was supposed to receive a call back. 5 hours later I called again only to be told that now the item is not in stock. Meanwhile, this company has over $600 of my money and I have no answers as to why I received a shipping confirmation email and was told 3 different stories and now request answers on how this company plans to make this right for me. I was told a manager would contact me Monday morning, here it is after 2 pm and no one has bothered to call or email me. I have made 6 phone calls to customer service and sent 3 emails. This company is avoiding me and leaving me no options. Major disappointment as I had ordered 4 items and 2 out of 4 items had problems getting shipped to me. I had to call and inquire the whereabouts of that item. There was a mistake there as well. I placed a relatively large first time order with this company because of the reviews and the beautiful photos of their products. I would believe a high end retailer would employ and execute high end service. This has been a nightmare and I’m still out over $600. #serenaandlily #makethisright #whereismyrug #whereismymoney #whoworkshere
6 months ago
This store has amazing employees striving to you the best potential to your house, and along with many increadible facts bringing you satisfaction, you barely to the work. They also have awesome fake ice cubes, how cool is that!
11 months ago
The place to get ideas and make things happen.
10 months ago
Nice & clean
9 months ago
Want it all.
5 months ago