Medical Center Brooke Army Medical Center

Medical Center Brooke Army Medical Center, 3551 Roger Brooke Dr, Fort Sam Houston, TX 78234, United States: 220 reviews of users and employees, detailed information about the address, opening hours, location on the map, attendance, photos, menus, phone number and a huge amount of other detailed and useful information
Medical Center Brooke Army Medical Center
Address: 3551 Roger Brooke Dr, Fort Sam Houston, TX 78234, United States
Website: tricare.mil
Phone number: +1 210-916-4141

Location on the map

Reviews

virginia cikara
We went at 6:30 for an MRI. We had never been there that early. There is only one entrance open at that time. The entrances open at 7. The entrance was on the opposite side of where we needed to go. We were unfamiliar with how to get where we needed to be. The staff was very friendly and gave us directions. The staff was arriving and they guided us as we walked with them. The MRI personnel where there waiting for us. They were very nice. We were in and out in a very short time. I was truly impressed with the willingness of hospital staff to assist us, and their positive attitude.
6 months ago
Candy Bonhomme
This is probably the best military hospital I've been to. Always clean. Friendly staff. Very quick and efficient treatment. Any questions and concerns I might have are always addressed and resolved. I don't mind driving all the way from the far West side of San Antonio or Lackland AFB for care. I'm active duty so it's definitely better than a TMC!
7 months ago
Lucy Potter
WHY DON'T THE WOMEN'S HEALTH CLINIC EVER ANSWER THEIR PHONES!!!! This is beyond frustrating when you're needing assistance and no one is ever there. Not everyone is local!! The negative OBGYN reviews on here are accurate. This hospital needs to work on their practices. Completely unacceptable how an entire department have this many complaints. And I'm not solely talking about Google reviews. The feedback I get from various FB groups for women's health at this hospital is sad and disappointing. More attention needs to be given on these complaints that all sound alike!!!
5 months ago
pete asarisi
Yesterday we went to the BAMC for my wife's followup CT scan of her lungs.  A medical technician had called the day before saying there might be a longer  waiting time because one of the Xray machines was down & whether we wanted to cancel & reschedule the 1400 appointment.  Glad we didn't.   Arrived before the appointment & were out of radiology within 5-10 minutes. The technician was personable & efficient.
6 months ago
Sade Sullivan
Greatest Drs and nursing staff and other staff is the greatest in the world
7 months ago
Ernie Hamilton
My aunt had been brought in from a traumatic car accident and had to be intubated, they left her completely naked and when she gestured that she was cold a nurse said “oh you’re cold?? Too bad”. Another incident happened a few weeks later with the nurses thinking she was asleep and talking about whether they should take more pain meds or not before other patients woke up. If I could give this a zero I would.
5 months ago
Seth Hubbard
Went to the oral surgery clinic and was impressed with their staff. Dr Olsen and Dr Staples were very thorough and patient when describing surgery options. They were able to discover issues that our civilian dentist could not. I didn't think as a retiree I could be seen by them as I thought tricare didn't cover dental, but I was wrong. I'm sure a lot of people may not be aware of that. My wife really appreciated both Dr's time and attention they put into our visit.
10 months ago
Suzanne Fisher
Hello Janet from oral surgery! this is Chung Hui, the Korean girl from 2 days ago. Do you remember? To tell you the truth I was nervous about my visit, but because of you it was much better. The last couple of weeks I was breaking down because of the situation with my teeth. Now I'm trying to fix the problem, step by step. A personality like yours make patients think more positively. ???? It was nice meeting you. Hopefully I will see you next month!
11 months ago
Pete Musico
The OB clinic is a joke. The only do 2 ultrasounds. One to confirm a pregnancy and one at 20 weeks. In the meantime, they don’t track any development via ultrasound. If they find anything it’s too late to terminate. I know a military spouse who had to deliver a micro encephaly baby who only lived a few minutes due to this. I’m bleeding and have a hematoma. Went to the ER. The OB clinic is asking me to wait another 7 weeks to check on the progress of the hematoma. It’s unbelievable. The protocol is all about the most limited care possible.
6 months ago
Emily Millirons
There's a reason for so many bad reviews on this hospitals OBGYN department. It's down right embarrassing what they consider as care. It took almost TWO MONTHS for me to get my first appointment. I am high risk. I explained all of this to patient advocacy when I applied to get a referral to an off base provider because the military is notorious for sub par pregnancy care. They denied my request( because they say they have space even though it took almost 2 months to see me). I live 30 minutes from this facility, and that's if there's zero traffic. I attempted to call and leave a message for my doctor during the winter storm. Now I understand that their phone system is down during that time. Ok great. But even the following week I would call, be placed on hold, then the system would hang up on me. Even scheduling an appointment took a week. I was finally able to leave a message two days ago when I scheduled an appointment. Someone calls me back today, says they'd consult my doctor. I told them exactly what I needed because I've been through this before. They call back, they didn't speak to my doctor, but spoke to one that I've never been seen by. They want me to make two trips to their clinic, say they can't order labs through my pcm (which they did back in January). The person i spoke to had no clue what they were talking about and didn't listen to a word I said. I am almost half way through my pregnancy and I will have only seen a doctor TWICE by the time I am 20 weeks. This is totally unacceptable.
7 months ago
Lilla Szenasi
17 weeks pregnant and history of asthma. I survived necrotizing pneumonia years ago when i wasn’t pregnant, and haven’t been the same since. I’ve had chronic breathing issues. During buisness hours on Friday morning OB refered to ER for severe congestion, shortness of breath and laryngitis.... ER gave one dose of oral steroids, tolm me to make an appointment with the same OB that referred me them, to then get a referral to a rheumatologist, that can then refer me to a pulmonologist. They waste your time, pass you around, and blame each other till you give up and go somewhere else. Very Sad!!!
6 months ago
Tianna McKeithen
Called to get an appointment with my pcm or any other available pcm.. they literally could not give me an appointment. Like none. Not in a month not in a year, she gave me NO appointment at all. Not sure what I have tricare for but you won't get helped here thats for sure.
7 months ago
Anna Kostiuk
If I can give a zero, I would. There have been several occasions where they showed no compassion and lack of understanding. My dad had a terrible injury and was sent there when he was in pain they basically gave him more pain. The only good people there was the nurses.
7 months ago
Dan Rosen
This is the worst place to go if you are pregnant. The after hours Emergency Room staff is obsolete nonexistent. I took my wife to the ER around 11pm because she is 10 weeks pregnant and bleeding. So we check in thinking we would be put as urgent due to the situation but it has been 3 hours and we have not been seen by a doctor. This is crazy too me that our case is being thrown to the side like we came in for a headache
8 months ago
Joan Harbert
1st appointment with bamc obgyn clinic was a disaster today. I am checking into my 36 week appointment and realized that I accidentally left my military ID in my car, the receptionist told me that I had to have it to check in. So I reluctantly walked all the way back to my car to retrieve it. Before I left the office she asked me for my name so she could let them know I was there, gave her my name and began walking back to my car. Finally got back to the clinic and was checked in, and called back, weighed and placed in a room only to be told that since I was 20 minutes late that I could not be seen anymore. I was lead out of the room and I walked out of the clinic. This is how a first time high risk 36 week pregnant patient is treated. Then to add icing on the cake the clinic put me down as a no show????
1 month ago
Bruna selfani
Obgyn didn’t screen for pre or post partum depression in a high risk patient and SHTF. Also no continuity of care.
11 months ago
Parker Schramme
Do not go here I had to get emergency reconstructive hand surgery , they mis diagnosed me said my injury would only be 6 months here it is 5 years later and I’m disabled , the hospital forward my bill to Dept of Tresuary where they are expecting me to pay 45k in medical bills and no you can not settle for less and they garnish your income tax payments in full , worst experience of my life , they saved my life just to ruin it and nobody there cares to help especially when you are a civilian like myself
7 months ago
Carol Mauer
SAMMC is an awesome, beautiful and very clean hospital! Dr. Brian York is an awesome ob/gyn doctor. He did my total hysterectomy and everything went well! He was professional, patient and very knowledgeable! I HIGHLY RECOMMEND THIS DOCTOR! Thank you, Dr. YORK!
1 month ago
Dipak Solanki
During my struggle with COVID, BAMC Internal Med and the BAMC ED made all the difference in my life. Their expert care made all the difference in my life.
1 month ago
Brenda Willis
****The obgyn department at BAMC is absolutely AWFUL at communicating with you.**** I am pregnant and they ordered me to take a glucose test at the lab, which I did, and after a week I still didn’t get a call about my results. I called them and left a voicemail asking for my results and “per their policy” they have 72 hours to get back to me. They never did. So I called again a week later and left another voicemail asking for my results. It’s been yet another week and I still have not heard back from them. (So almost a month after taking the glucose test and calling multiple times I have not heard from them.) I then went to the dentist for a check-up and the dentist needed a doctor’s approval from the obgyn in order to do an x-Ray on my teeth due to me being pregnant. The dentist called and asked for approval and they informed my dentist that I needed to call. I called & did not get an answer. I left a voicemail and it’s been four days and have not gotten a call back. To add on to the list of reasons why they are awful, there was also a time when I had prenatal check up appointment and when I got there, they informed me that my appointment had been cancelled because the doctor decided to cancel all of her afternoon appointments for that day. Do you think they called to communicate this to me ahead of time??? NO. They told me at the time of my appointment after I drove all the way there. On top of poor communication, they never see me on time. I’m always called back thirty minutes after my scheduled time and I have never seen the same doctor twice. It is always someone different and they ask me the same questions over and over. They do not even take the time to look at my records or else I wouldn’t have to answer the same questions each time I’m there. CONCLUSION: ***If I could give BAMC obgyn ZERO stars, I would.***The only reason I am still going is because I’m new to the area and have not had time to find elsewhere but I definitely will be!!!
9 months ago
Vaughn Arsin
Hello 3-East Surgical Team, You guys are solid group of individuals! My dad was transported from Audie - Saturday 7 Nov 20. Had 2 surgeries Mon & Tues and came home on Wednesday 11th. The support and patience you showed my family, specifically with my mom (dad and mom married 58 yrs) was incredible! Thank you guys for taking the time to sign the BAMC Strong T-shirt also! He wears it with pride ????????!! With a lot of answered prayers and you guys being the best medical team out there my dad is good to go! The truly amazing blessing ... the tremors he has suffered with for 20 plus years .... GONE! From our family to the entire 3-East Team - Happy Thanksgiving! God bless y’all The Purvis Family ????????
5 months ago
Alaa Almasri
Worst hospital ever. Staff is the worst. Doctors pretending to be most knowledgeable, but aren’t. Get real doctors in there. Misdiagnosis x10.
3 months ago
Chris Payne
I’m currently 39 weeks pregnant and I got married when I was almost 30 weeks so I had no chose but to change my doctors, I haven’t had the best experience due to lack of knowledge or understanding of each person given to me. I don’t have a steady doctor that checks me, every time I go to a check up they don’t do much Haven’t even checked my cervix, see if I’m dilated, how big my baby is, no good sonogram. This is my first child and I feel terrified to have my baby at this place.
1 month ago
Sheng Huang
On 10/12/2020 I was stabbed in left side tummy. I live in Utopia Texas about 80 miles away. Was air lifted to BAMC and I was hurting and in a strange place and as soon as off the helicopter I was surrounded by many faces. Now I’ve read some of these reviews and some was totally opposite my experience. The young doctor was a medic before I. Afganistan for a couple tours he wanted to learn more then studied to be a doctor. To me he was damn good, his manner with me was very comforting and I really was impressed. Then there a young lady who was a Lieutenant she was always checking on me and right there if I needed her I worked in geriatric care in facilities and I know a good nurse when I meet them. On next shift came aCaptain a young lady also who I saw there a few hour before I left. I was air lifted in in the nighttime. The whole place was so busy but they always were there for me my little puncture wound wasn’t nothing like probably all they had on their hands. Place clean and best hospital I ever been in. I hope the administration on this site can find them doctor and nurses and care givers and please tell them I really saw true professionals there but also I saw a caring attitude there to. My name is Richey Bob Richardson jr I’m from Utopia Texas and I’m so grateful I went there. Respectfully Richey Richardson.
1 month ago
austin lindeman
Don't recommend this place . Never check up on patients may come in once or twice a day to check your vitals.. Slow answering patient call buttons can wait up to 30 minutes to answer call from patient. .
4 months ago
JWT Chef
I got my belly button pierced by Stella and she was soo sweet the place is very clean and with COVID I would get more piercings here it
5 months ago
Courtney Jackson
Awful, the facility is nice but they are not helpful. I’ve been in multiple times and every time I go in they either forget about me or prescribe antibiotics and say “we THINK you have this but we don’t know here’s some antibiotics just in case” and that’s it. I’m always getting referred to OBGYN every time I call the number to make an appointment they answer and hang up. I was pregnant earlier this year and for some reason even after I started having issues they WOULD NOT see me. The first time I got an appointment with them was after an ER visit and I had already miscarried. The staff here is awful. They don’t care and they don’t help. It took 4 ER visits in pain and multiple follow ups for them to figure it out and then I needed surgery. I was even told once “ I don’t really know how to do this but I’ll figure it out” the ER staff has no knowledge on basic patient care. If I didn’t have to use this hospital because of my tricare and me being stationed here I 150% would not.
2 months ago
lori schwenk
The lack of communication between patient and physician is horrible. They either cancel the appointment and fail to relay that information to the patient or they fail to start on time. If you have a choice please go elsewhere.
8 months ago
Pankaj Ahire
RN Andrew Green has been the rudest nurse I have ever met. He had absolutely no bedside manners!
11 months ago
Theodore Roper
Have you tried to get to BAMC ... Tried to get a pass to go pickup some waiting for you being dismissed It takes 2 hours just to get in the building to apply for the pass. Then it takes almost an hour to get the pass processed. They need to get administrative people that can type a little faster. If they want a break, go to the back and have your drink an chips there not at the desk
4 months ago
Nicole Bishop
Got transferred here because they said it was #1 trauma center. I got stuck with $30,000.00+ bill because samc billing department didn't submit my bill to my insurance on time after they told me everything would be taken of. Now because my debt is federal the US Treasury is taking my income tax. No payment plan no nothing just taking my money. I never once signed any form darting is pay for this. I requested my medical records and never once saw my signature!!!! Plus now it's affecting my credit. Someone from billing department days they'd call me back a well ago and nothing! This isn't right! Don't go here!!!!!!
5 months ago
Jeff Zuban
Good place to work at or being at patient.
8 months ago
Jake Robinson
I was admitted to both of San Antonio’s trauma-1 facilities this week. I’ve always used University hospital and my treatment has always been sufficient and never had a problem. But one of these two Trauma-1 facilities stands heads and shoulders above the over. I was never more impressed with my treatment and the staff then I was at SAMMC. I was treated in the Er where I was met by a team of 5 nurses.Two were putting in iv’s, two put on and hooking up the heart monitor and one nurse was getting all my pertinent information. What impressed me the most was how well they worked with each other. Each nurse knew exactly what to do and did it without being told what to do. They are the true definition of a TEAM. I’ve been admitted to 4 different area hospitals for my heart and none of the other er’s even come close to my treatment at SAMMC. We can all be proud of this military medical center and know that our troops will be taken well care of, as are us civilians. I work retail and I don’t give anyone a 5 but today is the exception. You can read all the comments above that only gave 1 star and you can tell by their attitudes they’d never be happy wherever they went. Thank you for the great care!
11 months ago
nicholas griffiths
Brooke Army Mdical Center is a great place to get medical service's, but some of the doctor's can really make it look terrible by being rude and disrespectful to clients.
3 weeks ago
aarti arora
The emergency room care was horrible both times Ive been ,the Drs are clueless and the nurses are rude. Coming from a Naval base with outstanding care i'm very afraid of going to this place again. Twice was enough . And worse the place was filthy . I miss the Naval base.
3 months ago
Floyd Ebanks
The "ladies" in the lab need to chat less about their lunches and focus more on the reason their there. I saw too many attitudes like they are being inconvenienced doing their jobs. If you don't like it there... then leave! Do us all a favor!! And PS it's not professional to talk about patients behind their backs... you ain't perfect either@!
5 months ago
X X
I went in there for an fluid build up in my ear and the prescribe the wrong medication and gave me a bunch of pain killers and Xanax and I just needed a decongestant for my ear. I will definitely be filing a lawsuit to whom was in charge of my medication prescriptions. I highly suggest going to a different medical center on base. Your health is everything.
6 months ago
Shirley Saenz
By far the Best HOSPITAL in the states. People here care about the patient. The nurses and the doctor really try to comfort the patient in any way. The techs at the cath lab are awesome too, and yes, it is a teaching facility but they know their stuff.
6 months ago
Kaitlin Douglas
I'm not military, but I had the fortunate benefit of being in this hospital due to a pretty bad car wreck on New year's Eve. From the moment I came into this facility it's been wonderful. Save one night nurse that I had, some African guy, everything was exceptional. From ICU to 6West, my stay was amazing. Nurse Jessica A.? SO KIND, CARING!! As was Nurse Jo! I love how they walk around in uniform! And the food is excellent. Just an overall wonderful experience from our men and women (and others!) in uniform. Thank you for taking care of me in my time of need. SLewis rm 642 bed 2
6 months ago
Bigbiz Len
Worst place ever ,
4 months ago
Eric Moore
Five stars! I'm proud to have my family seen at this hospital. I've had one child born here at Labor & Delivery, four children at pediatrics, and as many ER visits as you'd expect with four kids. From the retiree connections to the attention to detail of their patient care, this is an outstanding hospital that deserves its spot as the peak of military medical care and military education and training.
6 months ago
Ruben Haaksman
I work at BAMC, so my review will be from the perspective of a proud member of a highly capable team of medical professionals. Not everyone can be seen here. We're serve active duty military personnel and their families, along with some retired veterans. This is the largest and most capable hospital in the US military in existence. Also, as a level 1 trauma center, we see civilian trauma cases from all over the area. There's always a chopper landing bringing us patients. There are some very talented medical professionals working here, and learning here. The attitude of the service members I work with is impressive, very positive and "can do". I've been a diagnostic imaging professional for almost 30 years, and I'm very proud to be a part of this team. Rest assured that if for some reason you end up here, we'll take great care of you!
7 months ago
Sabreen Atiyha
Takes over 2 hours to be seen at the emergency room.
2 months ago
Luis Sanchez
Trama team 100% Ortho team 100% The trama team were amazing I wish I could remember the names of the team that worked on me they deserve an award! Ortho was great as well and I owe them more then I could ever repay! My surgeons and Anastasia team were wonderful if anything about the situation could be wonderful it was them I had some of the most caring nurses and techs on 2east and 4west thank you all For your time and care
6 months ago
Zach Smith
Loved working here. They have wonderful active military personnels. Top notch care so far in comparison to other places I've worked in. The only downside is that they have a bully there that no one is willing to do something about...
8 months ago
Annemarie Guy
I went there for a bone narrow biopsy 4/2019. I haven’t been able to walk without assistance since . I’m in constant discomfort and pain. I’m working with multiple Doctors on a diagnosis and relief. Do not go here. I thought I was amongst a competent Dr; but i guess not.
9 months ago
Edward Barck
I got the best care of my life. I burned my hand with hot oil while cooking and I went to the ER here. They took care of me right away in the most professional and caring manner. These people are amazing. From the ER to the whole staff of the Burn Clinic all of them are highly trained and they care about people. God bless them all, they saved my hand!
9 months ago
Anthony Ellis
Broke my ankle went in to BAMC big mistake they r some of the worst dont go stay away they dont care at all about their patients.
7 months ago
Alfred Shapiro
Received some of the best care you can receive while here. The ER is nice and generally pretty fast for getting patients back. The medical mall is nice with food, and coffee stops on the ground floor. Sometimes finding a specialty clinic on a different floor can be a pain but overall it is a great hospital.
9 months ago
Kathy Dewitt
Don’t send your loved ones here for trauma care. This is absolutely the worst hospital experience I’ve ever had. University hospital is the only trauma facility I will ever use or recommend. They actually care about the patient and their families
6 months ago

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