Medical supply store Van's Medical Equipment of Lakeland

Medical supply store Van's Medical Equipment of Lakeland, 323 W Glenlord Rd, St Joseph, MI 49085, United States: 78 reviews of users and employees, detailed information about the address, opening hours, location on the map, attendance, photos, menus, phone number and a huge amount of other detailed and useful information
Address: 323 W Glenlord Rd, St Joseph, MI 49085, United States
Website: vansmedical.com
Phone number: +1 269-927-8635

Location on the map

Reviews

Angela Carroll
The service was good, but I would not recommend them because when they assume that you’re paying out of pocket the amount is less. But as soon as I said I want to bill the insurance company, all of a sudden the amount is almost three times the amount I was quoted. This is definitely price gouging, also the product that I saw was totally different from what I received and of cheaper quality.
2 months ago
Amrita Sharma
The guys out in the field doing equipment delivery and pick-up are awesome. Polite, respectful, courteous and helpful. The couple times I had to call the office was mixed feelings. One time the service was excellent and the next I was left on hold and forgotten. Overall though the guys out doing the footwork more than made up for it. The Niles store staff are awesome as well and considering the circumstances I'm grateful for them being there for me.
10 months ago
Suzanne Dobranski
Yes he was very nice and showed me everything that I needed to know about how the bed worked. I appreciate the kindness that he showed at this time. I recommend him.
5 months ago
Phil Sevetson
Personnel at Vans has been outstanding in the past 2 years. Especially Tony who has consistently gone above and beyond in service and problem solving.
5 months ago
emma gallagher
He was very polite, co-vid 19 protected an early delivery...3,????????????
2 months ago
Brad Smith
Ramon, the driver was respectful and efficient. The office said they would call with an arrival window and they did not. That's on them and not the driver, but that's the reason for the 4 stars instead of 5.
8 months ago
ojeleye afeez
Eric was very friendly and did his job quickly and efficiently.
4 months ago
rakesh udandakar
So I called yesterday to trying the nasal cpap mask. I tried the full face but had a few issues and wanted to be sure. When I arrived and spoke to the respiratory person, she made me feel like I was wrong for doing this and I really felt as though I was bothering her. Both masks were provided by the company at no charge but she reluctantly gave it to me with a bit of a bothersome attitude. I will not be back and I will let my Dr. know the service was not so great.
9 months ago
Cole Terpstra
Eric did a great job delivering the chair. Very personable and accommodating.
8 months ago
Floyd Moore
Our delivery person, Rob was friendly, professional, and efficient. Van’s Medical has been so helpful in helping our family navigate the difficulties in recovering from surgery.
6 months ago
Terrance Stewart
He was polite, professional, yet friendly. Looked nice & clean & was very kind
9 months ago
Richard Daloise
We have always had good service and kind and respectful encounters with Van’s delivery personnel. This is the second time we had Rob. Just as good as the first time. ????. Please thank him for us .
7 months ago
Brett Roop
Brian was pleasant and professional. Gave me instructions. I was very pleased.
2 months ago
Miguel Nebot
Michael was very nice, very efficient and experienced. The equipment is perfect for my husband and I am very grateful for the excellent service!
2 weeks ago
Lisa Lopez
Will never go back. Once they have an idea in their head they don’t listen to anything. I hate people talking over me and not listening to what I am saying.
6 months ago
Tim Duncan
I am very pleased with the knowledge that the driver had about the equipment I needed. Making me feel comfortable using the equipment and all it’s functions was important to him. Ramon answered all my questioned and took the time to reassure me in its usage.
6 months ago
Sergiy Asyeyev
I have switched to Inogen and could not be happier. Van's have rude customer service reps plus pricing is not competitive.
3 months ago
Haley Black
They seem to be more focused on billing the insurance than helping there customers! I have oxygen canisters that have been empty for 3 years, why do I have to drive all way to St. Joe to switch them out, when they told me they would have someone come out monthly, well that was 3 years ago they said this and of course no one has shown up. I also have an oxygen Concentrator that hasn't been serviced for 3 years as well and I was given the wrong tubing for it, I can't even use the humidifier on it! Yet they call me only to let me know my prescription needs to be renewed, really? Then when I asked about getting a portable light weight concentrator I was told your only on X amount anyway! She was rude and very impolite! I have no choice but to stay with them, until I can get a new Pulmonary doctor and ask to switch to someone else, maybe more reliable than Van's.
3 months ago
MIAH KIYUM
I was very happy with Eric he was very kind and knew what he was doing, he came in introduced himself and went straight away, and did his job. Thank you, Eric, for being so kind. Lillie W.
4 months ago
Sara Smith
Here is here and the time he said he was going to be here and done a good job very polite very nice
3 months ago
Brenda Maria
Helpful staff willing to take time to meet your needs.
3 months ago
Shena Petty
Be aware that you will be charged for a full month rental even if you only have the item for two additional days and they will not pro-rate the bill even if you call. I will not use Vans Medical Equipment again.
6 months ago
Myrian Owen
Excellent service. Employees are well trained and know their equipment wilath enough knowledge that when explaining how it all works, they can talk in a confident manner, and explain things in layman's terms
8 months ago
Thomas Russell
Terrible service. I am a CPAP user and got my equipment from here. I picked up my machine, signed my paperwork and never heard from them again. Just monthly billing that never indicated a balance paid. I knew it was a rent to own machine that would be paid after 13 months. However I continued to receive invoices for the next for months. I tried calling, and got send a nonsensical printout out that still did not indicate how much was paid and what was due. I tried emailing the person who issued my device. No response. I used Van's online "contact me" form. No response. I finally took some of my free time (I work full time!) and stopped in the location to get some answers. I spoke with Megan. After spending a few minutes typing on her computer she went back to someone in billing and returned telling me the cpap is now patient owned. I can ignore the invoices sent. That was it. I have only her word on how much I've paid and what the total amounts were. I think they would have kept billing me indefinitely. Megan offered no apology and did not ask if there was anything else she could assist with. Topping this off, cpaps have parts that need to be replaced periodically. Van's has never checked with me about the operation of the machine or let me know what may need to be replaced. Terrible. All they want is the money, don't care about the patient needs.
4 months ago
Brett Hoornaert
I was a customer at Van's for 4 years and was extremely frustrated. Every employee that I ever interacted with was very incompetent and unprofessional. The only reason I stuck with them for that long was because of how close it was to my house. In 4 years whenever I would order CPAP supplies they would never call me like they say they would when the supplies came in. I brought this matter up to the manager twice and was brushed off with a "I don't care attitude". Aside from this issue they over billed me numerous times, and if I wouldn't have caught it I would of been out the money. The boiling point came a couple of weeks ago when I ordered supplies for my CPAP. They told me it would be a week and someone would call me when they arrived. Well a week and a half went by and surprise surprise no phone call. When I called, the lady that answered the phone told me that someone would call me by the end of the day to let me know. Well of course I did not receive a phone call so I went into the store. The person I talked to said yes that everything arrived. When they gave it to me, I noticed it was only half of my order. When I asked where everything else was the employee told me I had to come back to get it another day because she couldn't get it for me. She was very rude, never apologized once for my inconvenience, and unprofessional. I told them they can keep the supplies and that was it for me! I have since switched to Airway Oxygen in Benton Harbor and couldn't be happier. The employees are very reliable, friendly, and helpful. I strongly encourage anybody out there on CPAP therapy to use Airway Oxygen and NOT Van's!
5 months ago
Sarah O
Very professional and polite
4 months ago
Sydney Laurie
All the staff at Lakeland were more than helpful with answering all my questions about the billing and equipment I was receiving! I was very pleased with my overall experience and would recommend them to people in the future!
2 months ago
Darlene Dubreuze
A robo call at 8:14 am on Christmas morning to try and sell me CPAC supplies? Go elsewhere.
2 months ago
Drew Cordell
I am employee for Vans and absolutely love it. Great staff great atmosphere and awesome opportunities for employees to grow.
8 months ago
April Cate
When I heard about shoes in Vans I was skeptical. Shoes from a medical equipment company... In my mind I envisioned the shoes my great grandmother shuffled around in. Being a little bit of a shoe diva, I’m not wearing an ugly old lady shoe- I don’t care how comfortable it is. I bought a pair of Vionic shoes and they are fabulous! By far the most comfortable shoes ever. Since buying those I’ve returned to buy Vionic inserts for my other shoes. Aside from being super comfortable they correct overpronation so my knees and hips feel better too. I love this place- they are always so nice and helpful.
2 months ago
Jason Kalinski
Very polite and thorough!
4 months ago
Sheryl Curtis
Gave me an off brand breast pump and told me they don't provide Medela's anymore due to cost issues. The pump was not even usable it was so painful. Went back to ask about exchanging it and the woman shook her head and said "nope" before I could finish talking. I ended up having to buy my own pump...I wish I would have gone to Airway Oxygen and gotten a Medela.
11 months ago
Theresa Mathis
had a prescription for a knee scooter for my husband after foot surgery, got there was told for insurance to cover it had to be pre-authorized. They couldn't get it done quickly so I paid for the first month with the expectation that they would keep working on the insurance. Got a call after almost a month asking us if we still needed the cart and how did we want to pay, apparently the insurance didn't cover. So I called back, talked to Megan and she said the insurance didn't cover even though the insurance told me they'd cover 1/2. So called insurance back, got the information that she would need to get the pre-auth, called Megan back, left the info on her voice mail and the next day got another call from Megan telling me the insurance didn't cover the code she was using when I asked her to call provider services and have them walk her through getting the coverage she told me in a snippy voice that she, "didn't need to call provider services because she knew how to work their web site." I was so angry that I had to hang up before I said something I shouldn't. I called the insurance for the 4th time and they said, for the 4th time, that it was covered. Called back and talked to someone other than Megan and this woman told me to stop screaming at her, which I wasn't, and then she called me by the wrong name. I convinced her, because I was so angry, to call provider services and guess what, it's covered but there was a glitch in the insurance companies web page for pre-authorization and that's why it wouldn't accept the code. Still waiting on call back to verify coverage but I'm pretty sure it's covered. Won't use Van's again because I had to do their job for them and then when they pushed me to the brink they were snotty with me because I was angry. Do your damn job, customer service is all you have to offer, and people won't get angry.
6 months ago
Aaron Coon
Worst service ever. Was ignored by everyone in the place. Went to buy a wheelchair was treated as if I was insignificant . Thanks for making the a disabled person feel worse.
6 months ago
Robert perrin
The atmosphere is friendly and accommodating
2 months ago
Jason Witherell
They always go out of their way to help me
8 months ago
K M
Prompt, professional, friendly. Thanks team.
3 months ago
Nancy Ramos
Very professional.
2 months ago
Micah Bryant
He was pleasant and efficient
2 months ago
Bucky Hendry
6 months ago
Kelly Rouse
9 months ago
Olesya Sting
6 months ago
Falk Uebernickel
3 months ago
Jakir Hussen
9 months ago
Mikhail S
10 months ago
Kermit Currie
5 months ago
Moses Hausner
2 months ago
Enya Savchenko
8 months ago
Andres Jennings
4 months ago
Cynthia Love
6 months ago

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