Federal government office U.S. Customs and Border Protection

Federal government office U.S. Customs and Border Protection, John F. Kennedy International Airport, Jamaica, NY 11430, United States: 98 reviews of users and employees, detailed information about the address, opening hours, location on the map, attendance, photos, menus, phone number and a huge amount of other detailed and useful information
Address: John F. Kennedy International Airport, Jamaica, NY 11430, United States
Website: cbp.gov
Phone number: +1 718-487-5164

Location on the map

Reviews

Torin
They will hold your packages for months instead of actually shipping them out. Phone number is out of service. This is unacceptable! Hire more people, give people their packages, quit playing games!
5 months ago
Ivin Vaz
When I called I think that's going to be a long day to find the answer!! But it was in less than a minute. I called the international passengers clearance aportion office. Thank you for your help.
9 months ago
Holly Kirouac
Came through expecting to take 3 hours, but got through in a fairly short time. Staff helpful and friendly at self service points. Had to go to officer to get through as I haven't visited for a while, but he was friendly and helpful, even guided me on what trains to get to my hotel. It is never a pleasant experience going through border patrol due to volume of people, but on this occasion I went through with very little delay or hassle.
7 months ago
Susan Bolton
Lost my luggage a few days ago after an international flight and I'm bending over backwards calling all the airlines trying to find it. I call this number to ask if my bag even made it to customs and was scanned through. I simple task to look up, I think. The man on the phone was extremely rude and sharp and didn't care to help at all. I just didnt bother asking any more questions.
6 months ago
Tred Hines
I'm 75 yr old DAV severely hearing impaired. clled customs jamaica ny could not talk to a human-I paid 27.50 to ship a pkg 1st part of feb 2020 the addressee never got it. now i can't get a refund. I can't uderstand the recordings and they never repeat numbers. David F. Burr track# is useless
3 months ago
Humberto Solano
I called to get a status update on a package that's been in customs for about a week, was very kind about asking, and the lady sharply told me that it was "in customs and that can take up to 30 days." When I asked for any more details, she said they can't tell me any more information. I said, "I suppose that explains the 1.7 star Google review" and she promptly hung up on me. Gotta love those government workers. I even asked how her day was going at the beginning and she just remained silent until I told her I was looking for a customs status update. *shrug*
6 months ago
Bryan D
Returned from a trip to Europe, and welcomed home to being treated like cattle going through US customs at jfk. This is an absolute embarrassment as a US citizen that this is the first impression many people have of my country. No signage anywhere, and being yelled at to form a single file line for 1000 people! What a joke.
6 months ago
Alex Townsend
Entering in jfk, 2 staffmembers on the esta lines taking over 1.5 hours to pass. I've been in third world countries that work more efficient.
6 months ago
Sawyer
Do you remember that scene from movie Zootopia where they show Sloths working in a government office? It was inspired by this facility. International mail handling to be precise.
10 months ago
Arely Guevara
What has happened JFK. I know you get busy but 3 hours in line passed from one line to find another, nowhere to get water. I have always experienced efficient and speedy immigration till today and after a 7 hour flight I was shocked
6 months ago
Lisa Pantaleoni
The worst customs experience I’ve had (consistently) in over 30 years of international travel. This is always the most disorganized and most unprofessional border crossing I ever encounter. And this is JFK for God’s sake... I have had better treatment and direction at customs in India, Colombia, and other developing countries.
6 months ago
Michelle Mccrae
I was traveling with a wheelchair passenger and was forced to separate from that line into the general line. Due to the lack of officers working, the process took me 2 hours to get through. During this time my wheelchair partner sat alone, unattended and unable to retrieve our baggage. I would greatly appreciate this inconsiderate, insensitive and disrespectful rule be reversed.
4 months ago
Adil Chhabra
Horrible experience ... lots of “ Agents “. Not helpful at all
1 month ago
Leonel Mendoza
USPS told me my letter was sent to a entirely different country thanks to us costums! So unprofessional!!!
7 months ago
Alexa Bell
Simply the most inefficient and wildly understaffed point of entry i have experienced returning to the US as a citizen. Never, ever again. The agents were somewhat polite compared to other airports- but the hours-long wait while two booths are open (out of 10, 15?) is shameful for New York. I respect the officers- but the inability to properly staff the fortress is inexcusable and embarrassing as an American citizen.
6 months ago
T Wilson
8/1/19. 6:30-9:30 PM. Wait time 2-3 hours long. Most likely over 1000 people waiting in lines that were backed up to the gates. 36/40 officer desks empty. Only four people working and a 5th one standing around and drinking a soda. The two workers to assist with the lines of over 1000 people were rude, antagonistic and unhelpful. Babies and the elderly forced to stand for three hours. Complete chaos.
4 months ago
grace bernard
They treat people with no respect. A simple how are you would be answered with "when do you go back to your country?!" I hope they know they represent the first facade of America to the world.
6 months ago
Elena
This was my worse experience at this airport. The lady who was a supervisor in customs was very rude. The other staff was helpful but she was rude from the beginning!
7 months ago
Deb Hoover
I am have been wait here online for almost an hour just to check out of jfk airport. The homeland security has two people work while 3-4 flight had just landed. 100% needs global entry.
6 months ago
Nikola Maciejewska
TSA needs to learn how to show respect, possibly need a better training program and coaching from upper management. I felt like several of the TSA agents were Racist. Seems like they are not happy to have a great job. This is very sad to see and I'm very disappointed in the agency.
6 months ago
Mark Dempsey
Contrary to most of the reviews here, I actually had an overall pleasant experience going through immigration and customs here. My wait in line wasn't long at all, leaving plenty of time to shop and eat before my next flight. I had some items like chocolate and 2 liters of rum to declare. While you're normally supposed to pay duty on anything over 1 liter of spirits, the agent said I didn't have to worry about that. That was one less thing to worry about after being on a plane for 8 hours, so I appreciate that. I also kindly asked if she could stamp my passport since they generally don't for Americans coming in and I wanted one and she was more than happy to. To be fair to the other reviewers, this was the only time I've been through this airport, so maybe I just got lucky, but I was treated well at least.
4 months ago
Jared Saucier
Went through customs at JFK last evening April 15, 2018 after arriving around 630pm on a flight from Italy. The treatment we received was to say the least ,disgraceful. We were herded like animals by very rude workers. After using the automated system and getting a ticket with a X , we were rudely herded into another line with no explanation. After standing in a line that did move for 45 minutes and getting repeated arrogant responses to our questioning another exceptionally rude female worker opened a gate and waived us in. Did not even have the manners or professionalism to speak to us. Again treated like animals. Because my husband had bothered her and repeatedly asked why we were standing in one place so long with no explanation, to punish him she blatantly allowed people behind us to go ahead of us. One gentleman refused because he knew it was wrong. A family ahead of us stated they had been trying to get through this particular area for two hours. There were 8 other members of our group who had to wait for us over an hour at baggage claim. After finally founding a officer who would help us, it took him less than 2 minutes to rectify whatever the problem was. He blamed it on the airline inputting wrong information but we were able to get through the airport in Rome with that same information at three different points with no problem. Perhaps our airport US custom areas are understaffed ( I actually saw people standing around doing nothing) but the level of rudeness, lack of professionalism, training and failure of those custom personnel to be able to move people through that area was very embarrassing and disheartening to me as a US citizen.
7 months ago
Dana McKnett
I’m a US citizen and mobile passport user (i.e., app that allows you to bypass the kiosk process), and arrived at JFK after arriving from an international flight. I followed the signs for MP and was promptly seen by the Customs agent reserved for users of the app. So far, so good. The agent proceeds to look at my passport photo (on which I have a beard, clean shaven now) and says he legitimately can’t tell if I’m the same person - I’ve done tons of international travel with my current passport since getting rid of my beard, many times using the Mobile Passport app when returning to the US, and this has NEVER happened. Anyway, guy defers me to a normal booth. While waiting for that, another CBP worker randomly/unprompted accuses me of line jumping even though I was straight up handed off from the MP agent to this worker. Thankfully, a woman in the family behind me vouched for me, but that could have gone much worse. Finally get to the normal agent’s booth. He’s about to allow me through, when he notices I’ve been flagged (by the MP agent) to go to secondary passport control. So, on to the office we go. Thankfully, there isn’t too long of a wait there, and the worker in the office was kind/quick to pass me through. However, my experience with the first couple of agents/workers was upsetting. I very rarely comment or complain about these kinds of things, as I understand coordinating travelers can be difficult, but I see no excuse for the poor performance of those workers. I’d recommend flying in elsewhere if possible.
6 months ago
Christy Eck
Incompetent staff , long lines with no one to direct the crowd.when finally few rude personal started ordering where to go they created a mess with confusing directions and rude interaction . Out 60 service windows only a couple where open at 5:30 AM while few international flights arrived . Later on after 6am when the entire hall jam packed maybe 10 more service windows opened !!!! Many of us had conecting flights with 3 hours layover yet we missed our flights which added to the cost of the trip. We approached the staff with our concerns of missing the flight plenty of time before, the answer from the CBP officers was " this is on you ....not our problem" mind you this individual is a government employee getting he's paycheck from our hard earned tax money !!!! I completely aknoledge the hard work and I appreciate the service the DHS and CBP officers are preforming for our country yet not all of us should be treated like criminals at the gateway coming back home.
6 months ago
tim hayes
Everyone is treated like dirt. Is America really the land of the free? Because when you renter the country the first thing you’re met with is this and it doesn’t seem like anyone here is free. Everyone is treated like a terrorist no matter what. It’s disgusting. They treat you worse then they treat dogs. How they allowed to do this is amazing. In the EU these people would be fired and prosecuted for behaving as they do.
10 months ago
Greg Charles
They treat a person like they hate their own life. No one wants to help. They literally Make a person wait 40 minutes while they have no one in front Of the window before they call next. If I was able to give them a zero I would of.
7 months ago
Monica Geurin
Very frustrating to stand for 2+ hours in line at customs / border protection after coming in from an international flight. The staff looks looks barely ready to handle travelers on a municipal airfield - not even speaking about JFK. Looking at the >500 people waiting with me, this place burns >1000 hours of people’s lifetime in this very moment!
10 months ago
Bud Ratner
Two planes landed at the same time in JFK with two customs agent to process all of them. We waited in line for 10 minutes without it moving at all and it would have taken hours to get through the line if I had not completed mobile passport. The agent that processed us was extremely rude and unfriendly. WELCOME BACK TO THE STATES!!! It was an embarrassment as a first impression of our country.
10 months ago
Henrietta Feeny
This review is in regards to the Global Entry enrollment office. I was very pleased with their process. I live 2 hours away but used JFK's center because they had much earlier days available for appointment then my closest center. Came in an hour early of my scheduled appointment because I didn't hit as much traffic as I thought. They interviewed me right away despite being early and I was in an out with a blink of an eye. It was so fast I felt like it wasn't worth driving there because I only spent 5 minutes there but at the same time it was totally worth it. Kudos to all the nice officers that work there.
10 months ago
Michael Glover
No professionalism & rude workers.
4 weeks ago
Reese Funk
Bless you, US CBP at JFK Terminal 4! I forgot to retrieve my green card from the Global Entry machine on arrival at JFK last week. I phoned in the next day, and within 5 minutes you had found it and agreed to mail it to me at home ... It is safely here now. Such a big relief.
9 months ago
Kevin Monahan
I have traveled thru this 3 times in 2 years and just amazed at how efficient and helpful they are. Absolutely grateful for such a great security. Mind you, I always travel with my 80+ year-old elderly dad during these 3 times. We are not in the Global entry yet but still were out within 10 minutes. Never had any issue.
9 months ago
Mr Big
If you have an international package land at jfk and sent here, forget about it. These guys are worthless at best. 1 month since my package was "inbound out of customs". Yeah ok, more like inbound into a workers pocket or thrown to the side and never heard from again. I am getting a refund, and will harass usps until they give in. Ridiculous and terrible b
8 months ago
Robby Clerk
Took 1.5 hours to get through as a family of US citizens. Very disorganized. It was hard to navigate with my 5 year, 3 year, and 6 month olds. There is no help for families who inevitably will get an x from the kiosks and have to wait in another winding line. Embarrassing for USA.
6 months ago
sebastiano cornelio
So disorganized! People not separated by passport, pushed together like cattle, no organization to use machines, really makes the USA Customs look like ignorant people
8 months ago
Ben S
Customs you failed in customer service today. I had mobile passport service and should have sailed through with no issues. There was only 10 people in front of me but your personnel performed terribly and the remainder of the entire plane went past me on the service line. No, there was nothing wrong with me or my paperwork. This was all on you. I failed to make my connection and was at the airport for an additional 5 hrs waiting for another flt. Train your personnel better and provide supervision. This could have been prevented if you had supervisors monitoring the lines.
8 months ago
Ophelia Brexton
Should be 0 stars but it isn’t an option. Arrived late Saturday night as did many other planes.. waited 2 hours to get through. They had one officer working for hundreds of people coming in. There was no organization whatsoever. No one knew what to do, where to go, it was chaos. I hope our safety as a country isn’t compromised when you have 1 person working at one of the biggest airports.
10 months ago
Patty McKinney
Hellish. 2 1/2 hr wait in the middle of the night after an 8 hr flight. Staff poorly trained. No guidance. I felt sick, hungry and exhausted. Then a screeching, ear shattering fire alarm that no one bothered to turn off! Any airport but jfk...kiosks didnt help.
8 months ago
Kolayah Shelton
I had a terrible experience here. One officer especially was extremely rude and abusive towards me. I actually filed a complaint against him and would encourage others who have an issue to do the same. I don’t know if there is a way to also file a complaint with an external agency because I am not sure the complaint I filed will with the CBP will be appropriately and adequately dealt with. Judging from the other comments, it seems like this negative culture is endemic at least to this branch of the organization. Anyway, what happened here were several things. An officer accused me of being an anarchist and told me to admit it or else they would find out and he also made sarcastic comments about what I was doing in life when I told him i was searching for a job. He obviously thought that was not legitimate thing to be doing in life. After this, he selected me to be detained and I was held for four hours. I was polite and cooperative the whole time yet his attitude was downright abusive towards me. He treated me like i was a bad guy right from the get go and I honestly felt like he had violated my human rights. Other officers were not as bad, the supervisors and superior officers seemed somewhat more competent, but it seems like guys like this are given free reign there and most of the officers in general seemed kind of dopey or incompetent. They were people who seemed to me like they could easily be a mediocre or slightly underperforming employee at Burger King. Some of the female officers it seemed tried to mitigate the abusive and disrespectful behavior of the other officers to some degree, but this was definitely an afterthought and more like damage control. I expected the police in the US and especially in New York to be at a very high level, but this was not the case and I don’t know where they recruit these clowns from or why they are allowed to have authority and power over people and represent our country. I also saw a lot of other people, mostly foreigners, being treated with disrespect. Its really a shame for America that we have this kind of treatment at our airports. Not a great first impression or way to form your opinion of the US.
4 months ago
Peter Harper
This immigration port-of-entry has the rudest officers. All of them look pretty sullen. Well at least they were competent in moving people quickly when I was there.
4 weeks ago
Taylor Bishop
There are no pens! How are you suppose to fill out the questionnaire for entry? There are no pens available or offered anywhere. When I asked the attendants for a pen, they told me I should ask someone else in line. Got complaints? They display several numbers for feedback yet none of them actually work.
9 months ago
justhere
My package stuck at customs dont know what that people are doing all the time? Time to check IT out!!!!
4 months ago
Leanna Brooks
I travelled via JFK twice in the last two weeks and ended up in tears on both occasions after coming into contact with various customs and security staff at JFK airport. I was shocked and confused at how EVERY member of staff controlling the lines and greeting passengers was allowed to speak to people in such a disgusting manner. They reacted with annoyance at being asked a question, if you are at all confused they publicly humiliate you and laugh at you in front of other passengers. Before going through security I was confused at which way to queue and was shouted at like a disobedient child. WHO IS TRAINING AND SUPERVISING THESE PEOPLE!?! No one should be spoken to and treated with such disrespect. Absolutely disgraceful. I will avoid JFK at all costs.
10 months ago
Cameron Bridges
Incoming “priority express” international package took half a day to get here from the time it was shipped in Japan, and has been “being processed by customs” for almost a week. I suspect it’s understaffed and poorly managed, but impatient and rude customer service, along with a total lack of transparency is the real reason for my poor review. Many of the workers here, along with the USPS, give Americans a bad name
6 months ago
Christie Wallace
Terrible long lines. Not enough personnel.
6 months ago
Cameron Bridges
I am an American citizen and the person at the actual passport window was kind and efficient. It was the person after that whom I presume was checking the custom's slip (although he didn't ask for mine) who was extremely rude! I think his name was Martinez. My husband and I are in our late sixties. He stepped behind his desk which I assumed meant he was ready to check a person thru. He yelled at us for coming to his desk without being called up specifically. There was no one in front of us and hence we thought we should move ahead. I asked someone whom I could report him to but they said he was part of a contracted company. It is ridiculous that someone so rude should be working for an agency that my tax dollars support!!!!!
10 months ago
Ron Bolender
I was unfairly missed treated by Officer Leon and Scoot on the 19 of March accusing me of transporting illegal staff...they damaged both my luggage were they found nothing I was called by funny names. They left me stranded after holding me at the airport for 8hr I missed my connecting flights. They must do their job but swearing and mistreating People is really unacceptable. Disappointed
6 months ago
Ralph Proctor
CBP at Terminal 8 is a disgusting mess, i have traveled internationally at other airports and i have never in my life been treated as i did yesterday, There is no type of organization in this place, there are a bunch of workers that seem more lost than you might be and they do not even speak english which is both insane and pathetic to me being that this is the main point of entry into the U.S. They have no organization at all, the new machines that suppose to help the systems are in the middle of the so called lines causing people to cut these so called lines and creating tensions among passengers who have already been waiting for 2+ hours post landing as i did. This is just wrong and i find it extremely sad that no one seems to care and acknowledge this system isn't working and needs to be improved. Yes i am all for safety and protection of your land, but come on now, treating your own citizens like absolute garbage and making us feel like criminals when all we want to do is go home after coming from vacation is not the way. Please fix this, it shouldn't be so hard for an U.S Citizen as myself to come back home after going on vacation. CBP in Terminal 8 needs fixing ASAP. Note: The Customs agent themselves are quite nice, is the system in place for handling incoming passengers to the country at this terminal that needs fixing. Thank you for the most traumatic flying experience of my life and making me wait 3 hours to simply enter the country and go home after returning from vacation... Get it together and hear the out cries for help and fix this!
4 weeks ago
sabrina crum
JFK CBP officers the nicest officers I have seen in US. Super polite. I don't understand why people have so many bad things to say about them. This is the main international airport of NY & NYC, it's always crowded and CBP have to do their job to vet the incoming passengers. You are gonna see crowded lines here for sure. If you want less crowded line, then you should try landing at another airport which is not busy. I have flown through JFK over 50 times and still have to see a rude CBP officer. Keep up the good work and good attitude.
4 months ago
Sarah Everitt
Getting assistance from them is litterally IMPOSSIBLE. They all treat incoming people like garbage as if helping wasn't part of their job. They're arrogant, completely helpless and rude. Upgrading their systems and customer relations is definitely last in their list of duties. The Officers need to find a job more suited to match their nasty attitudes. Good luck to new arrivals!
9 months ago

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