Appliance store Dick Cooper TV & Appliance

Appliance store Dick Cooper TV & Appliance, 374 Church St, Torrington, CT 06790, United States: 18 reviews of users and employees, detailed information about the address, opening hours, location on the map, attendance, photos, menus, phone number and a huge amount of other detailed and useful information
Address: 374 Church St, Torrington, CT 06790, United States
Phone number: +1 860-482-4437

Location on the map


Carole Reid
Visited the showroom and purchased a speed queen washing machine on a Friday and it was deliver the following Monday. My entire experience was great. The two gentlemen who deliver the unit were very polite and courteous! They were very careful not to scratch the new unit when bringing it into the basement along a concrete wall. 5 stars all the way around!!
7 months ago
Doug Doerhoff
Not the friendliest people or the most helpful, but not bad either. It really depends on who you interact with there. They're a small operation, so they don't have a lot on their showroom floor and expect to pay top dollar.
5 months ago
Jamie Oryniak
This is a family oriented business. Very personable and honest. Always willing to assist
2 months ago
Mandi G
WORST CUSTOMER SERVICE EVER!!!! The women on the phone laughed at me the whole time because I was trying to replace parts and I’m not the best at knowing about dryers. Very rude talking with attitude. VERY OVERPRICED!!!!!!
10 months ago
Sedina Harper
Don’t waste your time or your money. Their markup is anywhere between 40% (for a dryer heating element) to 400% (for a thermal fuse) compared to Amazon. I’m all for supporting local businesses, which is the only reason why I ever came here to start with. But it’s hard to care about local businesses when they don’t care about you. They’re absolutely crooked.
7 months ago
Adel Bouzid
The best service and reasonable prices. You can't get this service at the big box stores. They will take care of you the day off and after the sale!
9 months ago
Anne Bryant
ABSOLUTELY TERRIBLE CUSTOMER SERVICE. I purchased a GE Profile used range for $599. Right after it was delivered I noticed that, not only was the ceramic cooktop filthy, but the oven was missing a rack. When I contacted them about the missing rack (not even mentioning how I had to clean the cooktop with a razor blade for 30 minutes) I was told to come in with the existing rack to see if their service guy could find one that fit my range. I did and, while I waited, he rummaged around in the basement. I was given one to try but it was too big. I then looked online and found a replacement rack for $45 (plus shipping). I sent Rich the link at which point he said he had no intention of buying the rack for me. To make matters worse, two weeks after the range was delivered, I noticed on my invoice that I had been charged $149 for delivery, rather than the $100 I was originally quoted. When this was pointed out to Rich in an email, he totally ignored me. In the end, I bought a 15-year old range for $801 ($599 + $149 delivery + $54 replacement oven rack). And spent time cleaning a stove I had just bought, driving 50 miles round trip to go back for the oven rack (that didn't fit), searching online for the right part and writing a number of emails to try to straighten things out. If you are looking for used appliances, STAY AWAY. You would be better off buying something for $150 on Craig's List. The customer service would be the same and you'd save a lot of money and aggravation.
10 months ago
CJ McKinney
Burner wasn’t working on my gas stove. Had called another repair shop yesterday - they wouldn’t help me unless I could tell them the model number, which I don’t see anywhere on the stove. Called Dick Cooper shop today. Spoke with a fellow who walked me through what to try; he said if it doesn’t work, they could come look at it. I tried what he suggested, and it worked. No need for a service call. I’ll definitely call them again if something breaks down!
8 months ago
Larry B
The technician was excellent, communication was great and my washer was fixed in record time. Would highly recommend.
10 months ago
Padmaja Bollapragada
Professional and Knowledge people to work with. Friendly service goes a long way with me.
4 months ago
Corey Allert
Bought a TV and washer. Service was excellent and professional. They were there when they said and very prompt. Will refer to anyone who needs appliances or parts.
4 months ago
Robert Disalvo
Top notch business with a knowledgeable sales team and great variety of product!
1 month ago
Christina Daniels
Great products, great service!
6 months ago
Madison III
Love shopping at Dick Cooper.
10 months ago
Veda Blue
10 months ago
Anthony Gonzalez
11 months ago
sebastian ghising
9 months ago
Joe May
4 months ago

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