Home goods store Serena & Lily Design Shop

Home goods store Serena & Lily Design Shop, By Appointment Only, 428 Springfield Ave, Summit, NJ 07901, United States: 10 reviews of users and employees, detailed information about the address, opening hours, location on the map, attendance, photos, menus, phone number and a huge amount of other detailed and useful information
Home goods store Serena & Lily Design Shop
Address: By Appointment Only, 428 Springfield Ave, Summit, NJ 07901, United States
Website: serenaandlily.com
Phone number: +1 908-913-7265

GPS coordinates

Latitude: 40.7178399
Longitude: -74.3596580

Location on the map

Reviews

Paula Weaver
I have never felt less appreciated by a company for my business. I actually felt disdain that i dared to give them my business. I returned the barcart two weeks ago since it never arrived, and still have not received a refund. It’s truly the worst company I have ever dealt with.
1 week ago
Will Gamble
A great blend of textures and textiles, though you pay for what you get! Clean and bright but still very cozy.
11 months ago
Trina Mul
I have purchased a few pieces of their furniture which was very beautiful and I received them in mint condition. The people there are very kind and helpful I will always go shop at this store thank you again
2 months ago
Kate Wallace
Beautiful store! Incredibly helpful staff and loads of inspiration.
7 months ago
T DA
Had a wonderful experience buying my furniture at this location. Fast shipping and beautiful quality.
8 months ago
Bill Ziegmann
I just made a delivery there and I must say they have some very nice stuff inside showed it to my girlfriend we plan on visiting
8 months ago
Haley Dalton
This company has horrible customer service. I placed an order weeks ago, all items were in stock and ready to ship. I received an email with shipping confirmation and provided a tracking number. The item did not arrive. I contacted the #serenaandlilyatlanta store and was told by a supervisor my item was in transit and on schedule. I then contacted FedEx and was told they never had my package as a shipping label only was created and to contact Serena and Lily. I left a voicemail at the #serenaandlilyatlanta store for the woman I spoke with. It’s been 3 days and no one from that store bothered to return my call. I called customer service when I was told my package was lost in their warehouse and the item was in stock and would be shipped overnight. I was supposed to receive a call back. 5 hours later I called again only to be told that now the item is not in stock. Meanwhile, this company has over $600 of my money and I have no answers as to why I received a shipping confirmation email and was told 3 different stories and now request answers on how this company plans to make this right for me. I was told a manager would contact me Monday morning, here it is after 2 pm and no one has bothered to call or email me. I have made 6 phone calls to customer service and sent 3 emails. This company is avoiding me and leaving me no options. Major disappointment as I had ordered 4 items and 2 out of 4 items had problems getting shipped to me. I had to call and inquire the whereabouts of that item. There was a mistake there as well. I placed a relatively large first time order with this company because of the reviews and the beautiful photos of their products. I would believe a high end retailer would employ and execute high end service. This has been a nightmare and I’m still out over $600. #serenaandlily #makethisright #whereismyrug #whereismymoney #whoworkshere
8 months ago
Kig
Great stuff nice furniture but expensive ..
7 months ago
Phyllis Fairgrieve
they are really nice and the furniture is very pretty and sturdy. 11/10, would recommend to anyone.
11 months ago
Devin Pittman
Great customer service ! Bob was so kind and courteous and quick to assist over the phone. He helped me with everything I needed and offered quick shipping to my home. Thanks again for your assistance.
6 months ago

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