Jewelry store Zales

Jewelry store Zales, 433 86th St, Brooklyn, NY 11209, United States: 74 reviews of users and employees, detailed information about the address, opening hours, location on the map, attendance, photos, menus, phone number and a huge amount of other detailed and useful information
Address: 433 86th St, Brooklyn, NY 11209, United States
Website: stores.zales.com
Phone number: +1 718-833-5269

Location on the map

Reviews

Shannan Wheeler
Love, Love, love this store. Where else can you shop and feel like you're coming home for a visit. Wouldn't go anywhere else!
2 months ago
Ika
I had a pleasant experience with Oneika. From the moment I walked in she greeted me very nicely and said she would be with me in a moment. She was professional from start to finish. I had to make a return and she helped me look at other pieces of jewelry I had in mind. Oneika was very caring, personable and helpful. She is a true asset to Zales and she deserves to be recognized.
3 months ago
Takeisha Tyler
What a great shopping experience thanks to Rael !! He's the BEST jeweler I've ever dealt with in my entire life. He is amazing, knowledgeable and truly cared about me. I wish I've met him before. It feels great to be able to buy jewelry stress free and confidently. I only wanna buy my diamonds under Rael guidance and advice. Can't wait for Mother's Day for my next purchase. THANK YOU RAEL !!
3 months ago
Claire L
Rael was extremely patient, professional and helpful. He had excellent customer service , would definitely recommend.
4 months ago
Amelia Silver
Very good service. Also, they do have some uncertified diamonds if you need. The staff is extremely helpful!! Enjoyed the experience.
6 months ago
Hard Mix
The customer service is outstanding! Oneika assisted me in a custom engagement ring replicating my mother’s engagement ring in rose gold, using her diamonds. It tuned out gorgeous!! We also purchased our wedding rings there. She is thoroughly knowledgeable about all of their lines of jewelry. She made a customer for life!! I have recommended them and will continue!
9 months ago
Shannon Selvaggio
The manager here was amazing she helped me with an issue that I had with a ring I purchased online and then helped me find a new ring to replace that one... Amazing service
3 weeks ago
Irma Silvers
Star was the best rep I've dealt with in any jewelry store. She was beyond resourceful.
11 months ago
Kira
I have had the best service at this Zales location. My husband and myself were upgrading wedding rings for anniversary in the midst of COVID 19. Oneika, the representative who was helping us could not have been better. She was very professional, and easy to talk to about our purchases. She even provided a number I could reach her personally if I had any other questions or issues. She was so kind through the entire process. I would definitely recommend purchasing from her at this location!! Thank you thank you thank you Oneika!!!
11 months ago
Person Person
My son bought me a diamond bracelet from Zales on line, I couldn't figure out how to open clasp. When I went to the store Ariel was so professional and helpful, I will definitely visit this store again. Thanks Ariel for your help, great job.
3 months ago
Marina Grinchenko
Very nice ???? ????
9 months ago
Yesha shah
i went to go fix my ring at 5:12pm and they close at 6 they locked the door on me and told me there closed while im holding my son no respect and rude if you changed your time make a sign or tell the customers very disappointed with those employees
11 months ago
Alexis F
terrible and rude service. When I asked how it is possible at Tiffany prices are lower than offered by them, they started to literally mock me and tried to convince me that I'm wrong. After all, even if they offered me the best price in the world I would not buy anything from them. too expensive for the offered product
5 months ago
Rushil Pannu
Amazing service thanks to Star! Love love love my jewelry she’s the best!
3 months ago
Jay Goo
First and foremost the staff is one of the best staff! They make you feel welcomed their work ethic is superb and excellent! What can I say the best costumer that you'll ever have. Their selections from rings watches and more are very large to choose from. Guys your girls will definitely become satisfied ????????. If you're looking for the best I suggest this Zales. Favorite Zales spot in Brooklyn! Definitely 10 out of 10.
9 months ago
Carly
This place has been hot or miss for my husband and me. We have been going here for years and even got our wedding rings here, my engagement ring was being repaired more than it was on my finger for the first year because 2 diamonds, the same 2 kept falling out., now it seems to be ok. i have had times where ive gone in an dno no one recognized us and they were very rude and even ignored us. one time i was there waiting for Charlotte and the store manager was really nasty o me until Charlotte told her she knew me... i dont know why zales has such a rude manager at this location- it seem sto be busy all the tiime.
4 months ago
Andres Pelaez
I went to this location 3 times and all 3 times it was very bad customer service. The first time they were very rude to me. The other 2 times was to pickup my items that I ordered online. They were not very helpful and had 2 people only working at both times. 86th Street is a very busy area they need more staff who are helpful and have customer service experience.I would not recommend this store to anyone!!!
6 months ago
mike castillo
This store needs to update their hours. I took half a day of work off to get here at 8:13 pm to get my insurance paper signed and they said they are closed & haven’t been able to update their hours ( on google and yelp it says 8:30 pm ) really annoyed.
4 months ago
fred olivia
They haven't updated the service information. You can only go in if you have an appointment. Due to the new regulations. But inform people instead of make me go there and not able to go in.
1 month ago
Mike Brad
If Maria Rodriquez works at this store she flat out lied, we called for customer service and she gave us a direct line to her store and has never answered
11 months ago
Mayur Rupawate
This is my 1st experience with Zales. In the pass month I been in this store twice. Nikki, the store manager has been the only person I talk to. She is so nice, sweet and very professional. I am definitely going back to this store for my valentine's gift and definitely asking for Nikki.
8 months ago
Pamela Pelashe
Zales was great shout out to my home Girl STAR STAR
5 months ago
andreia barbosa
Terrible experience with the store manager Nikki. She is so unprofessional and rude. How can they even consider having her as store manager. Could not even process a payment without screwing it up!!! On top of that she said she did me a favor by calling customer service. That's her job. She had no choice but to call them to straighten out the matter.
9 months ago
Kevin Heeroma
Great place to shop the staff was nice
5 months ago
Adam White
My service was not too bad when they were trying to get my money. After I made the purchase on an engagement ring I had to bring it back with my fiance for sizing, they sized her up and told us it would be 2 weeks, I I asked for a scale to get the weight of the rings so that I would know I wasn't loosing any gold that I payed for, the girl Stepheny was very rude and denied me to weigh it, saying that they did not have a scale. I never received any call for my ring after 2 weeks, so I called I spoke with the same girl stepheny and she was very ignorant and rude again. I am not one to write these reviews but she was so rude I would like her fired. She has absolutely no customer service skills what so ever. If she was a man I would have knocked her teeth out.
2 months ago
Barry Dutton
Google must be wrong because it says the store closes at 830pm and I’m by the front door at 810pm, doors are locked and no one is opening.
4 months ago
maarten visser
Great staff The Manager Nikki was delightful and pleasnt, not to mention extremely helpful. she made my shopping experience at this location very Stress free !! This location has a wide variety of jewlery, gold, stones, silver, engagement & wedding rings, even custom jewlery !! Great Quality merchandise !! Highly recomended !! 5 star service hands down !!
8 months ago
UKG Teknekon
The representative was useless when it came to providing me service on my repair for my wedding band which was purchased from Zales. I had to contact corporate so they could contact the store and prove to them that my rings were insured. And they didn't even allow me to use the phone in the store. They told me that corporate couldn't even prove I had insurance.
9 months ago
Tanya Gibson
Great selection
5 months ago
Matthew Buotte
NIKKI NIKKI NIKKI is just amazing!!! She literally knows everything!
2 months ago
Derek Loose
Got my engagement ring here and my wedding ring as well.. No idea about jewelry so i felt like they helped me along without screwing me over...
8 months ago
newlife s
The staff was simply wonderful
2 months ago
Moe Alsada
Place is closed at 7 PM on Sunday they close at 730 not 7
2 months ago
Keith ROBBINS
Sales rep. Were very cortiouse
5 months ago
Amanda Williams
The manager Nikki was nice and helpful, but the rest are horrible!!
10 months ago
Lorena Longo
Horrible experience the manager Nikki was very rude !! I will never shop zales again they are very nice to you when ur giving ur money but when the product turns colors they treat u like trash
6 months ago
Ella Karcher
Nikki is awesome very professional.
8 months ago
David Ross
Terrible customer service, I think because I was in my work clothes
4 months ago
Augustinas Drulia
Always attentive
6 months ago
TEKEISHA TAYLOR
very unprofessional and rude
4 months ago
Andrew Vracin
Rude to the max!
8 months ago
Pete L
Professionals peoples ????????????????????????
2 months ago
Phil Lopez
Amazing jewelry and expert service
6 months ago
Jessica Wakelyn
I've visited other Zales and they're not as clean as this one. It did look understaffed, as all the other ones. They have as many options as all others, if not a bit less.
10 months ago
Christopher Cameron
Nikki the Store manager was a doll very patient I got so many complements on the ever us ring she sold me .I will send my husband for the necklace since I did get diamond rewards
2 months ago
R
Crazy people work on this company.
3 days ago
Wayne Libby
Terrible over the phone service
11 months ago
Jonathan Vega
10 months ago
Mike Waltz
8 months ago
Kelly Paris
2 months ago

Popular places from the category Jewelry store