Mobile phone repair shop Phone Pros

Mobile phone repair shop Phone Pros, 4116 Gibson Ln, Texarkana, TX 75503, United States: 220 reviews of users and employees, detailed information about the address, opening hours, location on the map, attendance, photos, menus, phone number and a huge amount of other detailed and useful information
Address: 4116 Gibson Ln, Texarkana, TX 75503, United States
Website: phoneprostxk.com
Phone number: +1 903-949-6863

Location on the map

Reviews

HEATHER LUDDEN
I went in for a screen bleed repair (with a working home button) and left with a non functioning home button. The employees tried to rush me out saying that I could just used the assistive touch. When I wouldn’t budge, they decided to work on it for 20 more minutes before phoning it in. While they gave me a discount, I find it very unprofessional to ruin a product in the midst of fixing it. I don’t recommended this place, from the lack of masks and professionalism, it was all around a bad experience. So much for phone pros, more like phone imbeciles
2 months ago
S Gled
Great phone repair store. Waited about 30 minutes for the Gimp Squad to look at it and gave up, went to Verizon to get help but their solution was a new phone. Another customer told me about Phone Pros so I went there. Dirt in the contacts. Free fix!! Told me to come back if I had a real problem!! Bob's the Man to fix your phone!!!
8 months ago
Claire Blocker
I had the rear glass on my LG G6 replaced by them and they said they couldn't get the back glass to stick properly so they used an excess amount of glue. The glass still pushes up and isnt seated properly. Also the back button/fingerprint reader hasn't worked right since I got it back from them. As the person I was talking to didn't seem to be very personal with me like he didnt care that much. Do not recommend.
2 months ago
Chris VanSickle
Had a screen replacement under an insurance claim. They ending cracking my back glass during the repair then when they replaced the back with a cheaper alternative that doesn't even close all the way together. Wouldn't pay out of pocket to have repairs done here.
3 months ago
Yuji Shen
Same as I’ve seen below. Went in for screen replacement, home button was difficult to press after. nothing they could do, No offer for even a partial refund. Then it would get stuck and made phone unusable. Affected entire performance. Ruined a fairly new phone. Had to completly replace it.
6 months ago
Jaime Leal
Went in for a screen replacement, she broke the home button said “there is nothing they can do about it” no offer for a refund or nothing. Very unhappy. Asked to speak to the manager was told “he was unavailable” do not recommend.
7 months ago
L Gallagher
Great, prompt, excellent service! Took my son's phone in today & received it back today! These guys are amazing! I HIGHLY recommend Phone Pros for repair and/or equipment purchases!
11 months ago
David Schulze
Excellent service done quickly at a reasonable price.
8 months ago
Gitta Arend
Did a great job on my camera screen so I asked them to install my front glass and it turned out bad, don't ask them to do screen protector installs with liquid glue, no experienced enough for that.
6 months ago
Haeden Dyar
Friendly staff. Extremely helpful.
7 months ago
Al Remetch
The staff was pleasant and refunded our money with no fuss.
11 months ago
Chelsey Jones
they charged my like 150 to replace my phone screen with a low quality one that glitches and has a visible dark spot. Also after getting my phone back it doesnt charge unless i restart it and then plug my charger back in. Waste of time and money
11 months ago
Evi Zouzou
Called the store to inquire about selling two phones. Thoroughly explained the small issues with both phones.. was told they were good to go and bring them in so I make the commute to the store only to be told neither of the phones could be sold? Not one, but both, after I explained in detail over the phone first the exact condition of the phones. Waste of my time and gas. Where it was a chance to earn my business for life, this store has lost it.
2 months ago
Kim Guajardo
I was very impressed with the professionalism of this business and how capable and knowledgeable they were in helping me with the issues I brought in. The pricing was refreshingly affordable, and Cameron has excellent customer service skills. Keep doing what you’re doing the way you’re doing it.
8 months ago
Gregory Crump
AMAZING SERVICE! They called before coming to pick up my phone at my job, had it a very short time and even though I stated I would come to their office and pick it up, they delivered it back to me! My phone looks brand new. I am VERY pleased!
4 months ago
Jim Flannery
had a phone screen fixed and it was not properly working not even 24 hrs after they fixed it supposedly. I called and reported this issue to them and they went on to say it didn't fall under the 90 day warranty you have that really covers nothing. Basically after talking with them they could screw up someone's phone and never admit they messed up. Everyone needs to know they are not good to go.
8 months ago
Brad Fretwell
Cameron and Rita are The Best????. They are the epitomize the meaning of experts. They are not only skilled and very knowledgeable, but they are great listeners and communicators. They are quick and efficient and very kind to all their customers. We are so lucky to have them here to rely on, when we can't fix the problem, ourselves. On Gibson Lane behind Kohl's. No negatives, only positives.
11 months ago
Matthew Mitchell
It was great fast fix too
1 month ago
Sharon Niko
I'm extremely happy with the services! They fixed my phone in less than 30 minutes. Would definitely recommend Phone Pros!
3 months ago
Meghan Brittain
Phone Pros offers great, friendly, and fast customer service. I dropped off my phone for a battery replacement, and they had it ready for me in less than an hour. The associates I spoke with were nice and knowledgeable. I would highly recommend, and I will take my business here in the future.
8 months ago
Becky cary
Have say they really help us. Fit hubies phone in no time and price was great.
3 months ago
Shireen Kaboli
They were about the only one willilling to help me with a less expensive phone. Very courteous and professional. Quick answers to the questions I had.
2 months ago
Renee Clark
Could not fix my phone, but did take my money.
11 months ago
Yaser Alhimony
They replaced the battery in my galaxy s7 edge and made it great again
5 months ago
spundylox holmes
These guys hooked me up, fast service did an insurance claim between trips out of town, so far screen is perfect
5 months ago
Harold Heekin
Amazing customer service and top notch quality! was in town and had them fix my iPhone 6s!! Sad day BUT It was a lot less stressful with the great price and customer service that was given to me! When I'm back in town I'm bringing you guys some donuts or something! Amazing!!!
2 months ago
Bobby Mangum
This place is awesome! I worked with Bob who got my phone repaired fast for a decent price and on top of that, I got a lot of really great information on what's coming up in electronics. These guys really know their stuff!
7 months ago
Bucky Wilson
I love PhonePros!! Such great service from all employees. Never had to wait long for anything. Fast and easy! They have some really cool cases for smart phones and some awesome fidget spinners! I've had my phone fixed and it didn't take long at all. No problems with it after it was fixed. I picked up my phone and everything was back to new.
6 months ago
Joseph McLaughlin
Somehow my back camera glass got broken and the next day I went to Phone Pros and they ordered the glass and was done within the week! Only took them 15 minutes to get it fixed! Great price and amazing service! Would 100% recommend their entire staff!
9 months ago
Samantha V
Robin was very nice an lots of help . I not only got one fix but two an she was very helpful with info an communication on the parts an how long it be. I got one phone fix that day only took a few hours the other took few days cause parts but still faster then any other place also best on pricing
2 months ago
Carl Loser
Great customer service! I needed a charger they had one for me to buy. I needed a cube to plug into the wall while I waited at the oil change place & not a car charger like they had to offer. They didn't have any for sale in the store but they had a personal one in the office and gave it to me no charge. 10 STARS
2 months ago
Corey Blount
Very good experience! Extremely knowledgeable!! Very kind and fast service. Honest prices. Best place to get your phone fixed!!
9 months ago
Anthony Steichen
This place is a joke!!! Told me it was a mother board problem, said no one in texarkana could fix it. Took it to BestBuy and the girl had it working in less than 10 minutes!!! I will never go back to the so called phone pros... I had to give the 1 star to write the review, or it wouldn't have got that one.. And got recommended by the Verizon store.. I guess they don't know what kind of a joke they are.. I will inform them to recommend BestBuy , the Geek Squad !!!
3 months ago
Ivan Wheal
Had to take back same day after first repair as the screen was not working properly second screen is ok but have problem pushing some of the icons in certain areas of the screen don’t have time to take it back so I will just deal with it. Employees were nice and helpful but not sure about quality of work
5 months ago
Brendan Hoban
Fast professional services at a good value.
4 months ago
Henry Zhu
Simply the best, don't waste your time taking your phone anywhere else. Here you will get great customer service and not only will they fix your phone but they have top of the line accessories as well. Plus you get to sit and watch ESPN while you wait, you can't ask for much more.
2 months ago
Faheem Desai
I loved this place!! There were 3 people in particular that were of great service, the owner Morgan, Brandon and Rita (not sure if it's spelled right). They were very courteous and answered every little question and fixed my screen a second time with no problem. I'll always use them for all of my problems, I liked being treated like a customer that mattered and not just another $$ in the drawer! Thank y'all very much!! Please continue being yourselves!
2 months ago
Chris Paul
Great customer service.... kind, friendly, and informative... Will definitely return if ever have the need again! Thanks for s great experience!
2 months ago
Daisy Estrada
I want to thank Phone Pros for fixing my phone in about 30 minutes. The guy working stayed after hours just to fix my phone. I had dropped my phone in water on Sunday and they were closed. I went in Monday morning and they diagnosed my phone with the water damage service they had and I was able to save my phone. I only needed a new screen and battery replacement. Re price was reasonable than buying another phone and having to wait for 48 hours or more. I highly recommend their services.
11 months ago
Suzanne Doherty
Great service. Very knowledgeable people. Price is not bad either. I would recommend Phone Pro for all your phone and IPad service.
10 months ago
Carson Mills
Was visiting from California and accidentally dropped my phone in water ????. Well everyone knows that is not good, right? So I rushed over to Phone Pros and they had a water treatment service there. They were professional, courteous, and humanly kind to my situation. Even though they were not able to repair my phone, they offered options for other phones for better pricing than the general phone stores. A couple of hours and I was on my way!!! Thank you gentlemen for such great service. I can see why you are winning the Best in Texarkana awards. Thanks again ☺️
6 months ago
Pamela Jones
Great place to do business. Very knowledgeable, very friendly, great customer service. Competitive pricing! So glad that I read lots of good reviews on Texarkana Cheers and Jeers and decided to shop there. Will do all my phone business with Phone Pro!!!!
7 months ago
Kim Lazo
Super friendly, and very quick service! The guys were helpful and easy to work with. Thanks!
10 months ago
Emily E
I broke the glass around my camera lens after only buying the phone a week prior. The phone had a gaurantee on the screen which I thought covered all glass on the phone; however, I was mistaken. Went to phone pros and was able to get it repaired quickly and professionally. Great business.
8 months ago
Irina Nudelman
Took my phone in for a battery replacement. Phone pros broke my microphone, thus rendering my phone useless. They offered to refund the battery. Because of phone pros, I had to buy a new phone! Thanks guys! Very unprofessional...
4 months ago
E Narag
The customer service is exceptional! The employees are honest, hardworking, and literally the best phone pros in town. I have used them over & over again & highly recommend them!
6 months ago
Robert Feuer
Got my battery replaced in my iPhone 6S. It took an hour and now my phone works just like when I first bought it. You definitely should check this place out if you need a new battery.
6 months ago
Shay World
Cameron and all others were so helpful. I would recommend them with all phone issues!!! Thank you for great service.
2 months ago
John Ruys
Very courteous and knowledgeable. Repaired my son's iPhone screen quickly (within the hour) and for a fair fee. Highly recommend.
6 months ago
Marena Cole
Awesome awesome people. Really helped me out when I knew nothing about what I was doing. Definitely coming back!
6 months ago

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