Garbage collection service Republic Services

Garbage collection service Republic Services, 1420 New York Ave, Wilmington, DE 19801, United States: 164 reviews of users and employees, detailed information about the address, opening hours, location on the map, attendance, photos, menus, phone number and a huge amount of other detailed and useful information
Address: 1420 New York Ave, Wilmington, DE 19801, United States
Website: republicservices.com
Phone number: +1 302-658-4097

Location on the map

Reviews

Victoria Epstein
Angie N. handles our Bruster’s trash/recycle account and continues to do a great job! She is very responsive and has helped resolve any issues very quickly. In addition, she has always given us a fair price. I strongly recommend Angie and Republic Services!
3 months ago
meg f
A. Nieto, has been so understanding and helpful. She is very knowledgeable of all the products allotted to our business. Thank you for having such a personable account manager. It is nice being able to have a one on one conversation instead of automated. To have someone remember you and your business is very rare.
3 months ago
Marcus Kristensson
So far I am pleased with Republic services. Their prices are reasonable and the service is reliable. When they can't get to my garage due to weather, I always get a text message for the new day pick up which has been within the week.
4 months ago
Kimberly Jones
Our company has been with Republic Services for a long time and we are very content to stay with them. The sales staff, especially Angie Nieto, is always very helpful and accommodating. Customer service at its finest! They do whatever is necessary to keep you as a customer...we are very satisfied!
3 months ago
Carl Williams
Republic services consistently raises prices each quarter - 18 or so months ago, my bill was $65 and now it's $104; my bill increased $20 on the base fee in just the last quarter. Cancelled service and was told a $60 fee is required to have their trash and recycling bins removed, and there is no other option to return them to avoid the fee. The fee is not listed on their site or in my bill - only that there may be a fee with an unspecified amount. The reason you may see some recent 5 star reviews is because they sent a text request to all customers asking for 5 star reviews (in the same text where they apologized for missing pick-ups/poor communication).
3 months ago
Karla Ames
First, I want to say that the drivers that service my area are great. I've never had anything short of fantastic service from them. However, I just can't deal with the company anymore. 1) They constantly increase the price. Every year, I call and they give me a better price when I say I'm going to leave, and EVERY YEAR they tell me it's NOT a promotional or temporary rate, but then they jack it up again a year later. Last year, I specifically asked whether the rate was going to go up again in a year like it always does, and was told "No. This is your new permanent rate". Guess what happened a year later... 2) A few months ago, I called for a special pickup for a large removal of a fence I was removing. I described the sections and what the materials were, etc. They charged me when they scheduled it, but they never took it and never contacted me. When I called, they told me the pieces had to be broken up smaller (even though they were exactly as described when I called to schedule the pickup). I cut them all down to the size they said, and they were supposed to come get it again. It was still there the next day after the rescheduled time. I called again (they still didn't bother to contact me at all about it), and they told me that they couldn't take it because the pieces had nails in them. It was wooden picket fencing; there were THOUSANDS of nails, removing them was not practical and hadn't even come up before this point. I gave up and paid somebody else to come haul it away. However, for some reason, they could NOT refund what they charged me for this pickup (that they didn't pick up); I had to call AGAIN to get them to credit it to my account toward a future bill. 3) I've had similar issues with other special pickups, but not to this degree. To be honest, I wouldn't have even written this review except that after missing a couple pickups due to the weather and skipping a couple weeks (with no credit for the missed service), they sent me a text apologizing for the missed service and asked for a Google review (yes, in the same text). That's how well they understand customer service and the needs of their customers -- I've got garbage overflowing, and they're "apologizing" and asking for 5-star reviews.
3 months ago
Reyhan Habib
Our experience with Republic Services has be excellent. The customer service from our account Rep. Angie Nieto has been outstanding. She goes above and beyond to see that our needs are met and she stays in touch with us to make we are satisfied with Republic Services.
3 months ago
Jr Garcia
We (Rush Uniform Inc.) have been using Republic Services for years. They have always been dependable and since they assigned Anglica Nieto as our rep, things have gotten even better. No matter what issue (not that there are many) comes up, she has it handled instantly. She consistantly responds to our needs in a timely fashion and goes above and beyond to make sure we are completely satisfied. She is certainly an asset to Republic Services.
2 months ago
mullah jee
DO NOT USE THIS COMPANY. Absolutely terrible company. They missed my first pick up, then told me my trash cans wouldn’t come for two months. I immediately canceled. For the following months, they sent me repeated notices about how I still owe them, threatening to send to collections. I have already called multiple times and was told it was fixed. I am now on hold again for 30 minutes. DO NOT USE THIS COMPANY.
6 months ago
Elijah Grey
Just got a request to rate my service and I wish I could go lower. I keep putting off finding a new service provider but I’m going to make it a priority this week. I use to have EXCELLENT service but lately bottom of the barrel. During COVID I received so many conditions about my pickup as if I was not paying for a service. Every other industry found ways to provide service but Republic Service apparently has little to zero understanding that they’re not the only outfit in town and can’t collect my FULL payment with WAY scaled down servicing. GLOVES, SHIELDS, DISINFECTANT ... your industry is trash removal figure it out just like all of us have to do with our jobs, so we can continue to pay you for yours!! Get people on the phone who appreciate those of us selecting you with the ability to problem solve. Absolutely no gratitude to their subscribers!!
4 months ago
Christopher Cameron
We've used Republic Services as our trash collection service for our business for over 20 years! TWENTY PLUS YEARS! Republic has the most competitive prices, their service is consistent and their sales people are excellent! Thank You, Republic Services and our salesperson, Angelica Nieto!
3 months ago
Nicole Humphrey
Bad service. Several times have skipped services and I receive notification that they'll "double up". I received notification text this morning stating a relief driver will be servicing my area and to allow until after 5pm before calling with a service problem. When I called at 5:30pm, of course the office is already closed, so who exactly am i supposed to be reporting a service issue to?!? They never picked up my recycling today so I will be canceling service tomorrow. Poor customer service, poor service all around bad company. No wonder so many negative reviews. I will go with another local company who actually picks up trash and recycling as scheduled regardless of excuse.
3 months ago
Lev Fertelmeyster
No communication. Rain stopped them from coming out last Friday. This Friday cans were out the night before. Still sitting here full. Called before 5pm, guy said they would come Saturday. Saturday is here and cans are still full. We will take out business elsewhere where they can service us professionally.
4 months ago
Kita Hampton
Angelica N is always helpful and has a quick response, excellent customer service.
3 months ago
mac Dre
I’m gonna have to find a new trash provider, they haven’t been by to pick up my trash since it snowed. If it’s a holiday they skip the week and come the next one and that’s very inconvenient and not to mention unfair because we pay for weekly service.
4 months ago
Debbie Neveux
I closed my account because the price I was paying is 3 times the amount I’m paying with another provider. I was never told my bill went up in the first place. Then when I payed my last bill, again I was not told I would have to pay 50 dollars to have the cans removed....... 8 months later. No waste management company is Great, they all have issues, but this company’s ratings are accurate. The only thing that would make it more accurate is if there was a Zero rating.
1 week ago
Steven Nutt
What a terrible company. They advertise that they are responsible and reliable and they are absolutely not. Find another trash provider. They never have anyone come get your trash if there is a missed pick up. My trash sat on my property for 2 weeks! Their customer reps lie right through their teeth knowing that no one is going to come for a missed pick up. The last straw for me was they came on my scheduled pick up day and picked up my neighbors trash, but almost did not pick up my trash again! If I wasn’t outside to yell at the trash men my trash would still be sitting on my property. Never again!
11 months ago
Qua Show
Republic services has been our trash service for almost 20 years. They never miss a pick up and if I ever need anything extra Angie Niento in the office is the BEST. If you need anything be sure to call Angie, she will get it done!
3 months ago
Jonathan Pecina
I live in an Apartment Complex, in New Castle, Delaware, Colonial Village. The Dumpster's were filled to the top and trash laying around them, when they did pick-up, they didn't bother to pick up all the trash around the Dumpster.. What an eyesore for our Grounds..
8 months ago
Karla Perez
Do not use this trash service and a window from my vehicle was busted out from a passing truck. Reported to the insurance company and they refuse to replace my window. Will be seeking legal action immediately.
10 months ago
Robert Harrington
Terrible company, doesn’t answer the phone, hung up on me on multiple occasions, left trash out on the curb. Just very unreliable
6 months ago
Derik Garcia
After comparing prices with other companies, I decided to switch to Republic. First bill indicated a $42 delivery fee per can, which was not disclosed when I signed up. I spent 3 weeks disputing fee and finally had it resolved. Promised to be called back after review of my original call, yet they did not call back 4 times. After several attemps, I finally had it resolved, after they interrupted my service, although I asked each time if i should pay the invoice less delivery fees and they told me no. Its definitely not a good way to treat a new customer. If you are thinking about switching, be sure to ask for all fees associated with services because they will leave it out if you only ask for cost of trash pickup. Update: after being a customer for several months, pickups have been fine. I like that they call or text when there is inclement weather. Other than prices for delivery fees I have been satisfied and updating my rating to 4 stars. Not 5 because of the price discrepancy upon signup.
4 months ago
Jessica Francavilla
This makes the second time they have missed picking up my trash. Last time I waited 2 weeks to have it picked up. Last week they picked up the garbage but not the recycling. I get tired of calling and no action taken. I will be looking for a new trash collection company. This is ridic.
8 months ago
Bridge Johnson
I can not imagine a more inept company. The 1.5 stars this company gets seems generous
11 months ago
Lisa Lopez
You will be better served by using another company. The company will add additional charges such as picking up the trash bins when you cancel the contract that will cost more than the removal of trash. I am glad that I no longer have to deal with this company.
2 months ago
harold moore
Called to start service and put deposit down for cans to be delivered. After hearing from friend how terrible the service is I decided to cancel 2 days before cans were due to be delivered. Called first thing in morning but when I got home they were there 2 days early. I called back they said it was there fault and they would pick up cans. Took 3 weeks before they got cans and now I received a bill for $165 a month after canceling the start of service . just got of phone and they told me its gotta be sent to another department to be fixed and I need to call back in 2 days to make sure its takin care of. This should of been done a month ago. I'm glad a friend told me to stay clear of this company .
10 months ago
Ski Pearlz
Terrible call center that has not taken my call all day to report still another missed pick up. You wait on the phone for 5 minutes to be told there is a "system issue" and try again later in the day. That has been the message the entire day!
7 months ago
Shawna Olson
Sadly I’ve had this company for over 10 years everything was fine my pick up for my trash and recycling was on Monday and then they just changed it to Tuesdays and my trash has been missed every week they’ll tell me they’ll send somebody out for a miss pick up the day I called and it’s not on the day I called and It will be the day after sadly tomorrow I’m calling and getting a different trash and recycling company
8 months ago
Lisa Meleney
I called and asked about rates, back a few weeks ago they quoted $46.99 for a quarter and now they have doubled it when I was ready, do not use this mis-leading company. Stay away and use another.
1 week ago
NORBERTO GOMEZ
I have had nothing but great experiences with Republic! Many times in the past few months we have received same day service on our roll off and compactor pulls. Very much recommended for your recycling and waste removal needs.
2 months ago
Trever Tucker
Would give zero stars if I could. have been a residential customer since 2012; stayed with them through continual price hikes. Over the 7 years have paid them in excess of $2,800 for services. Finally switched to another provider. They want to charge me $60 to pick up my cans. They want ME to pay THEM to come pick up THEIR cans. Alternatively, I can take vacation time to deliver them to their site during business hours. I also still have one full month of service paid for so they will owe me $31. I was told in order to "request" my refund I needed to make a second phone call after my service is cancelled (August 31st) and at that time I could "request" that they give me my money. Are they freaking kidding me? This company has more than 3,500 separate complaints on the BBB. How has some industrious lawyer not started a class action lawsuit? Seriously. He/she could probably retire on the $$ he/she would make off this case.
6 months ago
Eddie Williams
Three missed pickups in 2 months. They suspended yard waste indefinitely but didnt tell me, but continued charging for it. They skipped my bin today because the lid was open and its supposed to be closed - according to the new policy they didnt tell me about. Rates keep rising but the service gets worse. I cancelled this morning and they wanna charge me another $100 to come collect their own bins...what a joke. Update - after cancelling they billed me for another quarter, even overcharging the usual rate. After fighting for weeks they refunded the wrong amount. Now they're sending me past due notices for money THEY OWE ME and wont return. Truly a garbage company.
3 months ago
Velvet Hill
Predatory and lazy . Those are the best 2 words for them and they missed the scheduled pick up for the cans since i fired them.
5 months ago
Marty Piper
I had to drop Republic. Billing system was confusing, and didn't help that charges hit 4 weeks after the bill. When you look at their system, no two invoices were the same, and why so many for a quarterly bill?? Bulk pickups, guess i miss the days when they left something if there wasn't a preapproved charge. I think we got a rate increase The worst problem was Bait and switch....last year when we signed up it was weekly yard waste, then just in time for spring they reduce to biweekly with no discount for decreased service. They charge for can pickup and drop off....you'd think they'd be happy to get a new customer and would drop off free but not the case. Oh and someone else gives better service for cheaper. Time to move on.
5 months ago
Sara Wood
ZERO stars! Worst experience ever! Do not use them! Fees get added on without warning and services are removed in the same manner. We received our bill for this quarter and it has increased by $30. We contacted Republic to cancel our service. While speaking to smug, indignant customer service rep, Janelle, we were told we would be charged $30 PER CAN for Republic to pick up their trash cans. Unbelievable! We've since contacted another waste removal company who is able to provide us with more frequent service, additional pickups, and will pick up additional trash bags left along side of their cans, all without additional fees (and... they will not charge for can removal if we cancel). My advice is to keep shopping and ask lots of questions.
3 months ago
FANDA ERAPRAKOSO
Don't use them! They were great when I signed up but the non stop price increases and the reduced service (cutting yard waste pickup from every week to every other) made me switch providers. THEN when I go to cancel they want to charge me to pick up their cans..... I was able to speak with a supervisor and they would not waive the fee they told me to drop the cans off at my local branch if I did not want to be charged.
3 months ago
Timmothy Pennell
RUN, don't walk away from getting this company. I have had them for two years and set up was a nightmare, the trash guys don't pick up my trash, and every-single-person you deal with gives you different answers! I have had to have managers review my recordings to prove I was told one thing only to find out it was incorrect. They are literally THE WORST company I have ever had to deal with. If I could give NO STARS I would!!
4 months ago
Diana Fernandez
I haven’t had any problematic issues with the service from this company except the constant never ending rate increases but unfortunately it’s not the only circus in town with similar issues. I’m currently looking for new service but fear the same rate issues as my current provider. Mine have doubled in the years that I’ve been a customer.
2 months ago
Brett George
I felt I was receiving good service even though another provider would cost me $24/year less. I called to schedule a bulk item. The lady I spoke with told me it would be Saturday versus the Friday it should have been with the one day delay due to the holidays. It's now 1:25PM on Saturday and the item (a large dresser mirror) is STILL out there. In fact, when I went out, it had fallen. Thank God it hadn't cracked into a million pieces. I asked the representative two other times if she was SURE it would be Saturday. She was. Now I'm guessing I'm going to be stuck hauling this thing back in. If I do, I'm going to consider other providers because this means I was given blatantly wrong information, despite asked multiple times if the representative was certain. Tried to call them, but nobody is in their office. Imagine that. I doubt they're doing bulk pickups either.
2 months ago
Samantha Martin
Awful company!! I scheduled a pickup for an old mattress, and I get home and the end of the day and guess what was still sitting by the curb! You guessed it...the mattress! I called them up and the lady unapologetically said “was your mattress wrapped in plastic? We require all mattresses and box springs to be wrapped in plastic”. If the person who scheduled the pick up would have told me that, I would have had it wrapped in plastic, but they said nothing about that. Now I have to deal with my mattress for another week AND push off the pick up of the box spring for another week after that. I am switching companies immediately.
4 months ago
Tadeu Sobreira
Do not use this service. Lure you in with low rates and then increase them every year or sooner. I cancelled and they assured me I was paid in full. I then received a bill for $47.50 for collection of their trash bins. I received ONE bill and questioned it and next thing I know they have me in collection. There are other local services who are far superior!
10 months ago
sophia bansal
Terrible. Have been an unfortunate customer of theirs for seven years and I can’t even count the amount of times they just miss a pickup, and then refuse to prorate my account or return the next day to correct their mistake. I will be canceling my service today.
8 months ago
Terry Lawson
One missed pickup in a year due to a snow storm. Two day delay picking up recycling after Christmas. Other than that, the company has been reliable and cost effective. I switched from another national company because they offered a nice discount on price. I plan to stick with Republic.
8 months ago
Jackie G
I requested a bulk pick up of a mattress. I was told pick would be Sat so we put it out Fri night. They never picked up. Called Mon was told my pick up was for Mon. The truck came w/1 person. He attempted 2x to pick up & couldn't so he just left. I called and told what happened. They couldn't advise why he didn't take it but said a truck will be there the next day. The next day, Tues. I received an automated message advising the truck broke down & they would be there the next day. Fast forward to Wed 6pm, no truck & mattress is still sitting curbside. I called & was waiting 45 mins before pressing 1 for a callback. I did receive a call. After telling my story AGAIN, I was told that the mattress was too heavy. It is a queen mattress. I was never told this before but was continously told they would be out the next day. LIES. If it was too heavy, why was there a sofa in the truck the one day they did show up. If it was too heavy, then send the truck out with 2 people - it is a bulk item request. I can not wait to cancel.
5 months ago
david vallejo
They were sending trucks early in the morning on my residential street to serve a business also on the street. I called and they couldn't have been nicer and the trucks stopped coming early. I really appreciate that and will spread a positive word about them around town; still fighting waste industries and their trucks for another business on the street.
2 months ago
Naji Medina
horrible service.They offer low price and within few months it goes up by more than 50% and you get up calling them for fixing it. They skip the pick up very frequently. They don't care how many times they skip in a month.If one box sits above the mouth level of the dumpster they take a picture and charge $100 plus extra. They exercise most unethical business practice. Beware of this company and don't get ripped off.
4 months ago
George Harrington
There service and customer service sucks, I've been missed several times and when we call in to customer service, they tell us that we will have to wait until next week because the truck is no longer in the area, even though we put the trash out the night before. We pay for once a week service and they will not credit our account for the miss, and then our bill went up another $30. They suck don't bother wasting your time on them!!!
2 months ago
Keira Chu
The worst company I have ever seen. You waste your money with them. Miss pickup every time ????
3 months ago
Jon Burris
I would give zero but that's not a option. I've been trying to contact them for weeks now for a bulk trash pickup and still haven't gotten a response. The one time I did talk to someone they told me it would be $20 per item to get picked up. I was also told u get to put one larger item out and everytime I do they never take it. Just this past week they didn't pick up our trash at all and I kept doing a missed pickup and nobody ever got back to me my trash set out all week overflowing. As much as they charge with prices always going up they should be responding and having better customer service than what's provided.
4 months ago
Koren Hairston
I gave one star because I can't give anything lower. I don't usually leave bad reviews, and this is the lowest I've ever given anyone. Worst company I've ever used. They often skipped my house, then the drivers argue that I didn't have my trash out when I always put it out the night before. This happened for months, not just one time. I couldn't wait to run back to my old company. Never again!!
8 months ago

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