Cell phone store Verizon Authorized Retailer - Wireless Zone

Cell phone store Verizon Authorized Retailer - Wireless Zone, 1541 Premium Outlets Blvd Ste 120, Norfolk, VA 23502, United States: 61 review of users and employees, detailed information about the address, opening hours, location on the map, attendance, photos, menus, phone number and a huge amount of other detailed and useful information
Address: 1541 Premium Outlets Blvd Ste 120, Norfolk, VA 23502, United States
Website: shop.wirelesszone.com
Phone number: +1 757-904-3300

Location on the map

Reviews

Abel Mathews
This guy lied to us in every occasion. He only cares about selling. He told us it is cheaper to get a case with them when I found the exact case on Amazon for $20. He then asked if we wanted a screen protector and said yeah and opened up a $70 screen protector without telling us how much it was. I am completely discussed and will not be coming back when Amazon has just as good of protectors for much cheaper. If I could do zero stars I would
5 months ago
Dalton Peay
I was completely ignored. I was told I would be help then the guy went in the back and never came out. His name was Dom or Don. Finally when I questioned if he was coming back, the other associate tried to help me. He had other customers and was also wondering where the other person went. There was no one in the store but me and the people he was already servicing. I felt that I was not worthy of his time.
3 months ago
Tina Williams
We just came from the Hampton, Mercury BLVD store and had a horrible experience. We were planning on actually switching providers. We decided to take a breath and try the premium outlets location. We came in and Jonai immediately greeted us and was SO extremely helpful. Her personality and professionalism alone has kept us as Verizon customers. We will definitely be back for any device needs! She was awesome.
8 months ago
Marilyn Biscotti
Customer service was awesome! Every time I have gone in, they have had an associate help me right away. They’ve patiently walked me through details of upgrading my phone and making account changes. I really appreciated their professionalism, friendliness, and overall knowledge.
8 months ago
SHIH CHEN
Maksim my man, wonderful customer service, no lie, I had sprint before and now I walked away from Verizon with a new phone. Very polite and honest. That’s what I like most about customer service. Great job !
7 months ago
Kenya Ward
Maksim was a smooth talker, almost had me walking out of there with the whole store. Alas, I stayed focused on my mission: to switch my line to my own account. He helped me get connected to the right people, and get things done. We have already set up a date for my new Apple watch.
8 months ago
mark riphagen
Best phone buying experience I’ve ever had! Jonai was an absolutely outstanding sales consultant! I seriously recommend this location. If I could give more than 5 stars I would!
9 months ago
Henry Lucy
Austin and Maksim was incredible help. They will always get my business. They took the time to resolve the issues I was having. Thank you
7 months ago
Brett DeVore
Maksim Datsko (store manager) has been an amazing help. I appreciate his products Knowledge and his overall attentiveness to the our many concerns and questions.
6 months ago
Heather Bonarirgo
This is the store to go to! The store manager Maksim and assistant manager Kevin understand customer service the way it should be. They are quick to problem solve and over came everything with style and grace. Their system went down and even found away to make sure we had a great experience. Had us go get lunch and they handled everything while we had lunch. One of the best experience! These guys will be promoted quickly if Verizon appreciates true brand ambassadors.
5 months ago
Addison Adams
Maksim, the store manager is great, very kind and knowledgeable about Verizon products and services he is friendly and patient. He took time to review our account and save us money on our bill. Please go see him for all your Verizon needs! I recommend him! Great customer relations and military/veteran friendly!
1 month ago
Randall Hurst
I came into Verizon(Premium Outlets) and was greeted by a very eager welcoming hello from a consultant by the name of Maksim. He had no problems assisting me and walking me through my technical issues. Also his team member(Kevin) was also very upbeat and willing to assist others. This location is always very hands on and patient when my family and I are in need. Thank you Team Verizon????????
6 months ago
Sighl End
As for a new store they was very helpful with me get a new phone. Especially when I was at work they called with a polite voice and help me through the process. Thank you to Kevin & Maksim they are great workers and I would like to always to come back.
1 month ago
April Moore
Awesome service from Maksim Datsko and Jonathan Roberson
8 months ago
samantha stark
I came to this location to upgrade my phone. As soon as I came in, Maksim greeted me with a smile. He was helping another customer, but he never left me waiting without acknowledging me. He is AWESOME SAUCE!!! I will definitely come back to this location!!!
1 month ago
Anna Kokko
Maksim was very professional and courteous with my purchase of a new phone. He was also very patient and gave me a great tutorial lesson. He came through for me in the best way. It started with a phone call to the store and ended with a new phone, a smile and a satisfied customer.
3 months ago
Monica Seidenstock
Went in to upgrade my iPhone that was not doing so great. Got helped by Jake. Great guy! Great experience with the staff!
1 month ago
Timothy Young
Jake and Maksim are awesome. I have had Verizon for over 15 years and they have been the best sales people I have ever had. Keep them around and give them a raise
1 month ago
Tim Streker
Absolutely incredible customer service! Jake and the other employees there were not only professional but they helped meet every need from helping me transfer my phone services to finding the phone and accessories I needed. They even went out of their way to google some answers to questions I had. Excellent! And with all of the Covid-19 precautions, hand sanitizer and masks were used with no worry.
3 months ago
Lawrence Siden
This was the best experience I've ever had at the Verizon store. Mr Maksim the Store Manager was very helpful and creative and caring. I would recommend that he gets a raise based on his tremendous professional performance & amazing work ethic. Thank you for the experience !
5 months ago
Pat Mcneil
Maksim and Jake were so great to work with! We had a difficult case and some issues with an order. Both Jake and Maksim went above and beyond to make sure our issues were resolved and we were happy with the outcome. I would highly recommend working with this store
2 months ago
Takehiko Nakamura
Kevin was friendly knowledgeable and not pushy. He also remained professional and followed health and safety procedures by wearing a mask and keeping a 6 foot distance while making feel welcomed. Thanks Kevin & Team
2 months ago
Kim Tran
Steve at this Verizon was incredible! Easy access location right by the Norfolk Premium Outlets. Very friendly service, got us our new phone quickly and had a great experience. We highly recommend visiting Steve at Verizon! Thank you for your help!
3 months ago
Cynthia Decker
Stopped in to check about service issue, did not expect such amazing service and knowledgeable staff. Maksim Datsko the store manager was one of the best experiences we have had anywhere around the country. The way his staff (Kevin) worked with him to make sure we had the best service and latest deals was truly unique and we will be back for all our future needs.
4 months ago
Charles Ellis
I had a devastating phone disaster, and Maksim saved me. He found all sorts of tricks for recovering data. He did a great job multitasking in meeting the needs of three customers at once. Verizon corporate found a discount I was eligible for that the store could not see, and he took the time to work magic to make sure I got it. I am glad he talked me into the cellhelmet glass protector. Maksim was also pretty funny, remembered little details of the small talk, and instilled trust quickly. He was very cheery, especially considering he was managing the store on his own on a Sunday afternoon.
10 months ago
Ginger Pocock
MAKSIM was very professional and he has a bright ???? spirit and I hope that you keep having him here with the positive energy
2 months ago
Kortney J
Maksim was fantastic! Super helpful, quick and easy experience getting a new phone. Definitely recommend!
2 months ago
Susan Greneveld
This is a brand new Verizon and they are awesome! Not only can they help with your Verizon Wireless needs, but Verizon Fios as well. Clean store and everyone had a great attitude. I will definitely be coming back for future purchases
4 months ago
Linda Kirchdorfer
Thank you to Maksim Datsko for being so amazing today. He was great to talk with and soooo helpful. He was so patient with everything that I needed help with. By far the best store manager I’ve dealt with.
2 months ago
Graham Wilson
Kevin and Maksim are not only professional but helpful and go above and beyond. If you're looking for not only great customer service but also assistance in your phone purchase getting all your questions answered then do yourself a favor and come see these two!
4 months ago
Emily Gil
Maksim Datsko store manager has helped me today when I have had failed attempts from other Verizon stores my problem was trying to get or reset my Google account so I can have my life back Ithe digital world it was a frustrating 4 days ,this guy had me leave with a pleasant heart and a brite future thanks a million Maksim
3 months ago
Angie Kennedy
I usually don’t write reviews but Maksim was just one of the purest souls I’ve ever met with super customer service and excellent words of encouragement I would recommend Verizon by the premium outlets to everyone..... oh and ask for maksim lol
2 months ago
Eddie Douglass
Jake was very helpful and managed to keep a great conversation while getting my upgrade completed
2 months ago
Maryann Shaw
Owner was very helpful and kind. Was heading back to Jersey and went above and beyond to make sure we were set before our trip back home.
2 months ago
Heather
Maksim Great to work with love his customer service . Great experiance
2 months ago
Nastya Nikolaevna
Let me tell you wireless zone & Maksim ( their most valuable employee) has literally saved me!!!it has been 14 days of hell with out a phone, during this pandemic (mine broke and I didn’t know my apple password) Verizon store after Verizon store, I could not get any help. I literally just had doors shut In my face until my husband ( working out of San Diego) called this store , talked to Maksim. He was so helpful and went entirely out of his way! He has so much knowledge too!! My husband was able to purchase a phone ( over the phone) and Maksim set it up for me. I pulled up to the store the next day, stayed in my car and got 1st class service. He reset my apple password and restored my phone, after apple said there was no way to do it! MAKSIM you are an absolute angel! Thx you so much ! Now I can get on with my life
4 months ago
Geoffrey Vera
The guy help me out with the issue I’ve been having with my cell phone for the past few weeks he was a good guy y’all come out to this Verizon store its awesome Brand new store I love it You can do it everything there
8 months ago
Anthony Criner
Just left Verizon my boyfriend and I. He has been having issues with his iPhone X and I’ve been telling him to go into Verizon for awhile now! Well, today I finally got him to go and Maksim Datsko was a great help! He got him a new upgraded phone and even showed us the liquid screen protector!! It was pretty cool to watch him put that added protection onto the screen! You learn something new everyday! Haha.. Maksim Datsko was juggling us as customers and another couple. He did great going back and forth. His personality is awesome and although the wait was kind of long, it wasn’t bad because he was the only one in the store and he had it handled!! Great customer service! If you guys need help in Verizon- he’s your guy! Thanks Mak, me and Marquis are glad we met you. Until next time :)
3 months ago
Jane Bennett
If I could I would give more than five stars to this location all because of the sale representatives I worked with. Kevin and Maksim are amazing. I had left a previous review unhappy due to a corporate issue which has been fixed. These two associates worked as a team and ensured that my experience with Verizon was corrected. Once the issue presented itself to the Verizon team, they were quick to help my boyfriend and I in anyway that they could. After our problem was solved, I wanted an upgrade to the IPhone 11 Pro Max, and it was easier than I thought it would be. When we walked in Maksim welcomed us as if we were old friends. He created a relationship with my boyfriend over sales and made the upgrade very easy. Kevin is a dedicated sales rep. I choose to get the liquid glass screen protector and even though it is not one of his favorite things to do he put the screen protector on for me for the second time. He also made sure that my pervious phone was wiped clean of all my information before leaving the store. These two associates are going to do great things with Verizon. I actually enjoyed being in the store because of Kevin and Maksim. They know how to communicate, sell, and create an environment where customers do not have to do much to complete the process of either purchasing or upgrading their phones. I am very happy with my new phone and the customer service I received in the store! I am looking forward to any future purchases with Verizon. Thank you, Kevin and Maksim.
4 months ago
General Manager
Steve is very knowledgeable and friendly and provided great service. Got my new phone set up, transferred everything from the old phone and I walked out of the store ready to go.
4 months ago
Elaine Flynn
Visited phone store today. Problems solved. Exceptional help from Josh and Kevin. Close to my home, very convenient.
3 months ago
Eddie Tapan
Please stop by this location and see Kevin... Wonderful customer service. Very knowledgeable about the products and services Verizon is providing.
4 months ago
Lisa Reed
Very knowledgeable and friendly staff that helped us with everything that we were looking for! Thanks Jake from State Farm!
3 months ago
khayro siklawy
Steve and Kevin are great representatives they answer all my question and helped me get the device that best suites me.
3 months ago
Joshua Murphy
I came in with an issue and Kevin and steve did there very best and helped me solve my issue AND saved me money in the process
4 months ago
Angelica A
Smooth painless transition with entry of patient and crazy knowledge from store manager Steve B, Completely grateful.
4 months ago
Tayler Johnson
Great new Verizon store! Come see these guys! Steve is awesome!
3 months ago
David Crawford
Great service!! Maksim was an incredible help!!
3 months ago
Andrew Oneal
Maksim My experience was totally perfect!! Thanks!
2 months ago
Lani Jean
Excellent customer service experience.
10 months ago

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